French Toast Arvostelua 

While placing my order, I was fully made aware of the time that embroidered items would take. On the website and the order confirmation email, the time span was indicated as 15-18 business days. This order was placed on 8/7/23. I received an email on 8/15/23 reading in the subject line, “we’re putting the final stitches on your order”. That 8/15/23 email was very misleading, because, as of 8/30/23, I have not received an email notification of shipping. I called customer service on 8/28/23 and 8/29/23, and was told that my order was actually ready on 8/22/23, but wasn't shipped. I was then connected to a supervisor who said that my order wasn’t ready on 8/22/23. One customer service agent said my items were in VA, and another customer service rep stated the items were in GA waiting to be shipped. This is so confusing and frustrating. So far, I am not happy with my initial customer service experience with French Toast. This is my daughter’s first year at her new private school and she has no uniforms for her first day of school on 9/5/23. I’ve been provided with inaccurate information through various phone calls with customer service reps. On 8/30/23 was the 17th business day and still, no information for shipping has been provided. I will certainly be voicing my concerns to my daughter’s school. I believe that French Toast DOES NOT have the resources or staffing to handle the incoming orders within a timely manner. Still no information on shipping as of 9/5/23. This is unbelievably frustrating.

Horrible customer experience. They ship the wrong product and even after repeatedly contacting them, they provide no updates for 3 weeks. Would never ever order again.

Pathetic...very long waits..ordered on Aug-2 ...today Aug-31..not delivered...it had embroidery but even then it should not take this long....Pathetic customer service where they dont have any update on your order...just the generic statements...no intension to help....cant even change the delivery method to express...NEVER EVER ORDER from french toast.

If I could give them Zero I would. I ordered uniforms for my granddaughter with the expectation that they would ship in 2 weeks (including time for embroidery). At the 2 week mark I contacted them and was advised that the order had not been processed and they could not tell me when it would be shipped. Two days later her parents changed schools to I tried to cancel the order only to be told that they refused to cancel it. Now I'm stuck with $300 worth of useless clothing. I understand that there needs to be established cancellations policies but in situations like this they should be more flexible.

Extremely disappointed with the level of service received. Despite being aware of the busy period, the lack of transparency regarding the estimated arrival time is simply unacceptable. Needless to say, I won't be recommending this website to anyone based on this deeply unsatisfactory encounter.

Did not send me what I ordered then ask her to resend and it’s been over a month and still have not received my correct product that I have paid for already. Every time you speak to somebody they say they get back with you in 3 to 5 business days which is not true my products were supposed to be delivered within 7 to 10 business days and it’s been a month and still have not received it. Poor customer service shame on you you should do better.

So sad that their uniform shirts cost more but not good quality. After waiting extra long, I thought my twin girls shirts were very soft and I liked them. But after two washes I saw the material already had little balls and looked way more worn out then the other shirts I have purchased from other store like Children’s place or Bealls. Do yourself a favor, and buy them else where and find another embroidery place. Children’s place is less expensive and better quality, also sell on Amazon.

Horrible customer service ! I placed an ordered 3 months Ago ! Called them several times no one resolved my problem . Wanted refund they said they can cancel the order ! This company it’s a joke .

It takes a long time to receive orders from French Toast. Even with the schools that they have contracts with, the orders take weeks to get. Right now, I have an 12-day-old order and have not received any updates. I wish our school used Land's End because they are so fast with getting orders out.

Horrible customer service!!
I have ordered my kid’s uniform 2 months ago and haven’t received it yet. It’s almost 2 months now. Every time I call them, they reply saying your case has been escalated. No refund and no product received. Worst worst experience!

THIS IS THE WORST COMPANY EVERY THEY ARE VERY RUDE THEY BUT THE WRONG ADDRESS AFTER I TOLD THEM ON THE PHONE 4th OF AUGUST. CALL TO CHECK THE 10TH WAS TOLD THAT MY ORDER WAS RETURN TO THEM ON THE 9TH THE GUY HUNG THE PHONE NO ME WHEN I ASK FOR A MANAGER I CALLED AGAIN ON THE TO SPEEK TO A MANAGER SHE (KELLY) SAID SHE'LL LET THE SHIPPING DEPARTMENT RESEND IT FRIDAY IF NOT WILL BE MONDAY I WAITED CALLED, AGAIN CALLED ON THE 16TH THREE DIFFERENT TIME JUST TO GET A MANAGER EVERY TIME YOU ASK FOR A MANAGER THEY SAY NOT ONE AVAILABLE ANYWAY GOT ONE HE COULDN'T UNDERSTAND ALOT SO HE WENT AHEAD TO SEND A MESSAGE TO THERE CORPORATE OFFICE HOPING THAT THEY CAN LOOK INTO THE ISSUE AND GAVE ME THE CASE #76046057 I WAITED NOTHING CALLED AGAIN 18TH THREE TIMES BECAUSE TWO OF THAT CALL 📞 THEY HUNG UP ON ME LATER THAT DAY A MANAGER CALLED ME STILL NOTHING WAS AGREE TODAY 25TH AUGUST I CALLED THE LADY CHECK AND CAME BACK SAY THAT YHE SHIPPER ARE ON A PEAK SESSION THEN THEY'LL CALL ME BACK MY CHILD NEEDS HER UNIFORM WHO THE HELL ARE THIS PEOPLE PLEASE??????? I WISH I CAN GIVE THEM A ZERO

On 8/9/23 around 7pm EST, I placed an order for 5 shirts with my daughters school patch. Less than 12 hours later, I received notification from my daughters school, that their patch has changed and her school was no longer affiliated with that original school anymore. I called French Toast customer service 8/10 around 4pm EST. Less than 12 hours since the order was placed. I understood their policy regarding no cancellations. However, I requested if they could make an exception to only send me the shirts and cancel the patch part of the order. Easy request. They hadn’t even begun stitching the patches on. I was told they couldn’t and when I asked to speak to a manager, all of a sudden nobody was available to speak with me. I asked for a returned call and was told a case had been opened. It is 8/24 8am EST. I have yet to receive a call and my order hasn’t even shipped yet.

I would like to add that I work customer service for the largest credit union in the world. I know a senior, supervisor or even manager is always available to speak with customers. I also know that in the event a customer requests a call back and a case is open, the customer will be called back. I also know that in unique situations, such as ours with the patch change, an exception would have been made to please the customer by sending the shirts less a patch for a school that is no longer affiliated with my daughters school.

I have ordered these shirts from French Toast since 2012 for both of my kids. They have never taken this long to ship. It’s been 15 days. School starts in 3 days. I have no shirts for my daughter, per the school requirement.

This is unacceptable to be treated in such a way as a long time customer of 12 years.

The orders are extremely slow, they allow you to pay for expedited shipping with no communication from the company and no refund for rush shipping.

This place absolutely deserves 0 stars and should be shut down! Sent me the wrong order after waiting over 3 weeks, wouldn't replace the order until I sent the first order back which could have took another 2 weeks so I spent double of my money because had to place another order just so I can try and get items on time and wait to be refunded from the first order! Their toddler clothes are oversized, their customer service agents are slow and incompetent. Please stay away from this company.

Horrible customer service experience website clearly states in top header that free shipping $99 or more I was charged $16.95 for shipping order total was over $125. I called customer service 5 times even took screen shots of their shipping policy they then blamed it on the school contract because the school receives free embroidery. Order and buy your kids shirts elsewhere and have the embroidered on your own. Horrible, incompetent customer service agents and supervisors

Very disappointed. Ordered a jumper for a choir. It was never delivered. Two weeks later I followed up on the order status and customer service told me the order was cancelled. I asked by whom and the agent told me frenchtoast had cancelled it. No explanation why, no email to me explaining that it had been cancelled. Plus, they charged my credit card so now I am disputing the charge.

I would have to agree with these parents.

I had a similar issue last year with items not fitting true to size and again this year. After dealing with such disgrace and my scholars school still using this vendor I said I will order items larger than my daughters actual size.

Once again I placed several orders over the Summer totaling some $400. One order included a lined jacket that did not come true to size and after speaking with French Toast they are advising that there is nothing they can do about this. Even telling me to just go sell the jacket. This is at no fault to the customer, for the jacket is truly not fit to size. My daughter is between 8-9 in size with 10 being larger items for her to grow into. Therefore I purchased all oversized 10/12 items to avoid issues of the past. These uniform pieces plus embroidery are very expensive, overly expensive.

The fact that all French Toast can say is there is nothing they can do about this, even though as a customer I took an extra step to accommodate my purchase by buying larger items for my daughter, is more and more troubling, unsettling really. No exchange, no return, no credit, just NOTHING!

At what cost to customers does a company stay afloat?

I have reported this to my scholars school and I hope that in the near future something is done to correct these wrongs.

This is the worse company and most annoying customer service people I have ever dealt with in my entire life. I honestly wish I can rate them as 0. I ordered a set of short sleeve school uniforms and a micro fleece jacket for my daughter the 2023-2024 school year and all the items were supposed to be in medium (M) size. When I received my order, the short sleeve will not fit my daughter and were snagging tight on her. Same as the fleece jacket. Only the long sleeves will fit. Keep in mind everything was in medium size. I called the company and complained about the issue only to be given the run around and finally told they will not receive my returns because the uniforms had the school logos on them. One of the customer service rep called Amada, had the impudence to tell me to either go sell the uniforms or donate them to the school. This definitely is the first and last time I will ever deal with this company. Folks be warned.

Never helpful with returns. Never gave me money back for price matching for an order I had to send back and reorder. Shipping is way too expensive. If you don't have to don't order from this site horrible company. Just trying to take your money doesn't care about customer service. Wish I could give it 0 stars

I would give zero stars if that was an option. I have had multiple negative experiences with this company. I was waiting on an order to arrive for multiple weeks and finally contacted customer services over chat, only to be told that the order had been cancelled weeks ago due to items being out of stock. I was never notified of the cancellation, or told that the items were out of stock. Customer service is difficult to work with. They do not cancel orders once placed, even if they haven't shipped yet. The fit of the clothing is not good for taller kids either - the pants are too short and wide, even the slim version. I would not be using this company if our school didn't require it. Very unhappy customer.