French Toast Arvostelua 

Once an order is placed, you are not allowed cancel it or make any change to it, even if within 5 minutes. What a terrible policy this is! Poor customer service. Definitely will stay away from this uniform brand!

We ordered clothes for our daughter that didn't fit and had to return them. We paid for shipping to our house and shipping back to the company. Our refund was about half of what we actually paid for the clothes for restocking and/or other administrative fees. We will never order from them again.

Expensive compared to local places.
If you must order a logo and the items don't fit, NO RETURN!
The deals and promos are not a true discount. Too much competition to bother with this place.
The customer service were useless.

Placed an order and within minutes tried to cancel and not able to.
Have to pay for shipping and handling and then to return the order have to pay as well, because they don't have a cancelation policy.
Never buying from here ever again.

If I could give "zero" stars, we would. We ordered uniforms for my son's school (who changed to them this year) and when we received the shirts, they were too small (no local office to try them on). We wanted to exchange them and they said "exchanges are the same as refunds and we do not give those." After multiple phone calls and trying to reach their management, I resolved to spending a fruitless $80 and our son still doesn't have uniform shirts! I agree...this is not a good business model and is fraudulent as they do not explain this policy on the invoice, the website or at check-out that "there is no exchanges" for the items we ordered. Sad they are giving this industry a bad wrap.

Why would anyone go through them. Gisol the rep sucked. They are definitely getting this from china! Way too small. If your school goes through them COMPLAIN AND RESIST!! I’m waiting for a sup to call back but we will see

Horrible customer service. These guys are crooks. They wouldn't allow me to speak with a manager about an issue that I had regarding the a glitch in their website which was altering the total price. If I can give them a negative 0, I would do that instead.

I ordered six pairs of shorts from French Toast online and never received them. When I tracked the order UPS said the order could not be found. I reached out to French Toast as I need these shorts for school next week. I was told UPS tried to deliver but couldn't find my home (which is bull because UPS delivers weekly.) French Toast told me I needed to reorder the shorts and pay again for them and that they would refund my money once UPS returned the shorts to their facility. They could not give me a refund until UPS returned the shorts nor would they ship replacement shorts unless I paid again. They couldn't even estimate when I could see a refund to my account. Looking at other reviews I see I should have spent my money elsewhere. I will not be ordering from French Toast again! The only reason I am giving two stars is because the price and quality of the performance shorts are fairly decent when purchased on sale.

Twice I have placed order for multiple colors for uniform paints for my grandchildren I need Navy and beige. They send Navy only. I attempted to return the navy for the beige that was in my original order and they want me to pay to return the item and exchange it for the right color. I think they have more of one color and they switch my order to reflect only the navy and when I insist on having both colors they try to get extra money out of me. I think that the schools that require uniforms need to take note of the bad reviews this place is getting, and find someone else to refer us too. I do intend to let Legacy Traditional School know what has happened to me twice and I have looked elsewhere to purchase uniforms for my grandchildren.

Absolutely terrible ordering system. Their website froze while ordering. My order then got duplicated. When I called to cancel less than 5 minutes after ordering they stated they cannot cancel an order once it is submitted I would either need to wait and return one or call my bank and cancel the payment. Terrible!

poorest quality, once you mentioned that you want to return the item, which is offered in the accompaniying document of the order (but you need to get in touch with their customer service), the customer service doesn´t answer your emails. DON´T BUY and DON´T LET THE NICE WEBSITE FOOL YOU!

Absolute dirt worst scam company. I have placed 3 orders over the last few months because they are the only ones my daughter’s school contracts with. And every single order, they have canceled 75% of what I ordered, but still have no problem charging me shipping to send me one or two items. I have ordered 16 things from them and I have received 4 items. Scam company and I wish that I had literally any other option for my daughter’s uniform polos. Seriously considering just being non compliant with the uniform policy and sending her in plain blue polos cause screw this company.

I think this company is not even worth 1 star but cannot put less.

Ordered a pair of earrings in August. Never received them. I have received no follow-up, and no response to my refund request.

This company is just a fraudulent business, to be avoided at all costs !!

Won’t let me return two of the three items I need to return. The two items are completely useless as they fit no one in my family. The third “allowable” return they charged $8 for return shipping and took it out of the money I should have gotten back. Making my refund almost nonexistent. I basically feel like a threw my money away. I will never order from them against

Absolutely awful company! It’s a scam and they are stealing from people. If you make an order and make a mistake-call them to cancel immediately- they won’t do it. You have now purchased “monogrammed nonreturnable items”. You made mistake and they won’t cancel at all. They will move forward to complete the order and send to you-even though the ORDER WAS JUST MADE. The company is located in VA. The customer service is in Brazil. The items are made in Sri Lanka. And French Toast had “no ability” to cancel or change an order once made. And if items don’t fit. You can’t return them because they have monogrammed letters. Absolutely a scam. If French Toast is a global company. And make money globally-Don’t you think orders can be changed or canceled within minutes of order. At least! Let’s support companies that support customers. French Toast is a bad company.

If it's feasible, I'd be willing to lower my rating further due to their abysmal customer service, exorbitant prices, subpar quality, and their refusal to accommodate order cancellations or changes. Avoid purchasing from this company.

Schools force you to use them to order gym uniforms and they are ridiculously
slow. I got an email 2 weeks ago that said my order was on it's way, 2 weeks later I get another that says the same thing. It's been over a month. A bought a shirt and sweat pants it cost me over 50 bucks plus shipping. They are terrible.

AWFUL. Order items 7/19/23. Was told they were shipped via UPS. UPS have no tracking label. It said exception. Called customer service, was told they were going to ship out the next day. Got an email stating it's been sent to embroidery. Today is 9/13/23. I hate this company with all my fiber.

Worst Costumer Service !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Spoke to K the supervisor
We called to complained about a wrong size was send
Supervisor K refused to listen to our complaint and handout the phone TWICE and blocked my phone and wife as well
Moving forward, we will lobby all schools in our state to stop doing business with Frenchtoast and to stop their abusing practices !!!!!!!!!!!
Please do not order from them !!!!!!!!!!

Plz don't buy anything from this website. Pathetic customer service