Freediver Shop Arvostelua 

229
TrustScore 3/5 tähteä

2,9

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Ho ordinato un paio di pinne il 23 febbraio 2026 (già pagate) ma non è arrivato ancora nulla, contattandoli per mail non si sono neanche degnati di rispondermi. Mi rivolgero' all'autorità di contrasto... Näytä lisää

Saanut 1/5 tähteä

I received a bill from FedEx after paying quite a bit of money to have the items shipped to me. I don’t care if your TOS stated there may be additional charges. You should be a little bit more upfro... Näytä lisää

Saanut 5/5 tähteä

Ich und mein Buddy brauchten carbonflossen von cetma. Nach Kontakt mit dem Service von freediveshop mit der Bitte um priorisierung meiner Bestellung, leiteten diese alles in die Wege und sorgten fü... Näytä lisää

Saanut 5/5 tähteä

Paket war beschädigt angekommen… Ausgepackt und tatsächlich war eine Flosse angebrochen/kaputt. Mich über die Saite zum Kundendienst durchgehangelt und die Lage dargestellt. Promte Antwort - alle... Näytä lisää

Yrityksen tiedot

  1. Sukellustarvikkeet

Erilaisten ulkoisten lähteiden tuottama tieto

Established in Febuary 2006, Freediver Shop is the leading online retailer of freediving, spearfishing, finswimming and underwater games fins and accessories, offering a wide variety of both standard and custom made, hand crafted wetsuits, blades, fins and monofins, tailored to your exact specifications - at unbeatable prices!


Yhteystiedot

2,9

Keskitasoinen

TrustScore 3/5 tähteä

229 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Pyytää asiakkailta arvosteluja

Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja

On vastannut 25 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

2,9

Kaikki arvostelut

(229)

12 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Super fast delivery

Super fast delivery, just one week all the way to Australia. This is my second time buying some gear with them and both times I have been super happy with the service and the products

21. marraskuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I had a great experience

I had a great experience, I got a very good item, the company really helped me. their response is also very fast. I highly recommend this for you guys.

25. marraskuuta 2022
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

We were disappointed there was no carry…

We were disappointed there was no carry bag provided for the fins. Given they are a delicate product, we would have assumed these were included or at the very least recommended when we purchased the fins.
Otherwise my daugther was very happy with her fins.

3. marraskuuta 2022
Oma-aloitteinen arvostelu
Freediver Shop-logo

Vastaus yritykseltä Freediver Shop

Hi Caroline,

It's great to hear that your fins were delivered in good time and thank you for taking the time to write us your feedback.

Kindly note that while our fins are not supplied with a carry bag by default, an appropriate bag can be easily added to your order directly from any fins product page in our store as one of the product options.

Fin bags in all sizes are also available for purchase separately from our gear bags department: https://www.freedivershop.com/accessories-and-bags/gear-bags

Have a great day!

Saanut 5/5 tähteä

Highly recommended freediving shop

The monofin from freedivershop.com is excellently manufactured, was securely packed and shipped in usual timeframe for custom built handmade product of this type.
The shop has good guidelines for choosing the right size, stiffness etc. and they also answered my questions about size. Highly recommended.

26. elokuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Very helpful the staff

Very helpful the staff, and the shopping was easy! No issues with the shipping . the only thing is that the fins are too wide for my foot, I think are better for men.

22. syyskuuta 2022
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I did not receive the product neither the full refund

I have made an order on the 15th of July and I have never received the product neither the refund. The support team hasn’t been helpful to resolve the issue and they let me down on my trip where I supposed to have been using the item I ordered. I counted on the shop to deliver the order within a month as they are promising in their website and I also had no idea that I will end up having to message and spend a lot of hours with the support team who until now didn’t resolve the problem. It is illegal not to deliver the product to the customer and take money from it according to the consumer act 2015. I will be going to the consumer rights citizen advice to make the claim. I placed the order on 15 July 2022. It has been 2 months and 5 days since the order. I have the proof of all the correspondence and email with the support team.

Response: thank you for your reply but I never received any communication that the item arrived to my postal office neither in form of text, message or email. Not did I receive the full amount refunded. I can see the amount taken from your company on the day of the order and the amount returned is not the same. I will email your support team with my bank statement to resolve this issue. Very sad you didn’t provide me with the item as I was really looking forward to using it on my trip.

I have paid £77,85 on 15 Jul and you have refunded £57,06 on 15 Sep (two months later). Not only I didn't get the whole refund back but also had to go through a lot of stress emailing you over these two months without getting any help. The least you can do to be descent company is to return the full amount and not to ever treat any of your customers this way.

29. elokuuta 2022
Oma-aloitteinen arvostelu
Freediver Shop-logo

Vastaus yritykseltä Freediver Shop

Hi Alice,

We thank you again, for taking the time to write us you feedback.

Kindly note that your order, which was placed on July 15, 2022 was processed in a timely manner and was already dispatched from our workshop on July 18, 2022, the tracking details for your shipment were provided by email and SMS message.

As is indicated on the tracking record for your shipment, the item has already arrived at your local postal unit and was available for collection on August 4, 2022.

On August 23, 2022 the item was sent back to the sender after remaining unclaimed from the post office.

On September 14, 2022 the item was delivered back to us and a refund for the full price of the returned item was issued directly to your account, the refund transaction ID was provided by our support team via email on the same date.

Kindly check your inbox, including spam folder to make sure that you have not missed our correspondences.

In case you have any further questions you are welcome to contact our support team directly at support@freedivershop.com with your order number.

Have a wonderful day!

Saanut 4/5 tähteä

Fins look great; shipping was a bit slow

UPDATE: Fins took 3 1/2 weeks to arrive in Florida but they look great. Excited to try them.

Free diver shop was very responsive throughout the process just wish I knew about the longer than average lead time before ordering.

6. syyskuuta 2022
Oma-aloitteinen arvostelu
Freediver Shop-logo

Vastaus yritykseltä Freediver Shop

Hi Michael,

Thank you for taking the time to write us your feedback and we regret to hear there was a delay with the dispatch of your order.

We have checked our records and can confirm that a tracking number was assigned for your order, and its production is already complete, however the item was not yet picked up by our courier for an unknown reason.

We are already investigating this with our forwarder, our support team will follow up with an update as soon as possible.

Please rest assured that are working to deliver your order of custom made fins as quickly as possible.

We thank you for your patience and understanding in this matter.

Edit: We received confirmation from our forwarder that the item was delivered at your address on September 12, 2022 by DHL Express. We hope that you enjoy your new carbon fins - Dive safe!

Saanut 5/5 tähteä

I am extremely happy with this seller

I am extremely happy with this seller. It was easy to order on their website. All options were available for the leaderfins diving fins I wanted to buy. Also, they havev useful information available for size and product. Their customer service was great! After I purchased the fins I decided to get the bag. I emailed them. They responded informing they were able to update the order to include the new item. I received the items within a week. I am so happy with my diving fins. They are so beautiful and a perfect fit.

5. elokuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Nice fins

Nice fins, freedivershop made it right when leaderfins goofed and sent me the wrong ones

31. heinäkuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I ordered leaderfins carbon freediving…

I ordered leaderfins carbon freediving fins for my girlfriend and I for an upcoming trip we planned. The shipping was super fast and the fins are great! Super happy with the purchase process from start to finish.

5. heinäkuuta 2022
Oma-aloitteinen arvostelu

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