Fraser & Co Arvostelua 

Please avoid as a tenant. I’ve had a slew of bad experiences in just one tenancy including having been blatantly lied to, bluntly ignored when issues have been reported, and now having my deposit withheld for months to the point that I need to raise it with TDS. No rental is worth the stress this agent will put you through.

I feel that at this point the ombudsman needs to step in as this agent preys on tenants and fails to uphold even the bare minimum standards of care following the signing of contracts.

I don’t understand the 5* reviews, but think it’s very telling that they highlight Google reviews (which aren’t verified) rather than using Feefo or similar.

Not sure how anyone can provided a 5* rating, as many others have said, once the contract was signed the service completely changed. Its also questionable that we were asked to pay a deposit to secure priority viewing of the flat.

We got so fed up with the poor service and attempted 20% rent increase that we left, nearly 3 months later we're still waiting for our deposit to be returned which they've already stated will be returned in full.

I have been a tenant with Fraser & Co since 2015 and over the course of this time I have interacted and got to know various team members who have always been friendly, professional, and willing to help. I would, in fact, find it difficult to change agent, as I know them and they know me! So, my 5 stars are in acknowledgement of the services and friendly team members I have had the chance to work with over the past 8 years :-)

Fraser & Co are the second worst letting agency that I have had the displeasure of experiencing! Immediately after signing a rental contract with the Shoreditch office, we had the misfortune of being assigned Rabia Ahmed as our property manager, and she along with the rest of Fraser & Co showed no interest in engaging with me or the other tenant to resolve issues that arose regarding the property.

Issues arose with the property almost immediately, and my co-tenant and I reported the issues straight away. We emailed and called repeatedly, and Rabia consistently ignored emails, or we were informed that Rabia was in meetings. Apparently Rabia has so many meetings that she has no time for her work as a property manager!

As the issue evolved into hazards, and as Rabia continued to ignore our overtures, we had no choice but to have a legal notice served upon the Shoreditch office in order to force Rabia to resolve our reported issues! Having to go down legal routes to get Fraser & Co to provide a service is perhaps something that people who are considering using their services should keep in mind?

Due to the staggeringly amateurish way in which Fraser & Co managed the property, the property landlord chose to end their association with the agency, and chose to sign with another! After I and my co-tenant re-signed an agreement with this new agency and completing all the finance arrangements, I requested a return of my security deposit, which was denied. Despite providing evidence that I was entitled to having my deposit returned entirely, Rabia/Fraser & Co devolved into their usual ignoring of communication / stating that the people we needed to speak with were in meetings. So to get the deposit returned, I was forced to raise a dispute with the desposit scheme in order to force Fraser & Co to return my deposit.

I don't even want to go into how seemingly little their accounts department know about how standing orders and bank holidays work, when it comes to them receiving rental payments, about which I repeatedly had to educate them.

The only reason this Fraser & Co is not the worst letting agency I have ever used is because a previous one had stolen rent and deposits before disbanding and fleeing London. But the behaviour of the staff from Fraser & Co make that position a close run thing!

So, to summerise - staggeringly inept staff in various departments, who will ignore you and attempt to keep any monies to which you are entitled.

I have moved out of the rented flat for over a month and still haven't received my deposit back. All I was told is that they couldn't come to a mutual understanding with the landlord and suggested to open a case on TDS.

I had the pleasure to speak with Nazim Uddin from Fraser & Co, as I was interested in one of their listings in Hammersmith. Throughout our communication, Nazim was direct, candid, polite and genuine. I have dealt with many terrible estate agents (ie: particularly Foxtons, unprofessional set of people) and find them disrespectful, abhorrent and disturbed in their communication style and how they conduct business. Nazim is an exception and treats the client and his relation with the client long term, which is easy to notice in his communication. He made me feel and observe, he genuinely loves what he does. That makes a difference in my experience and how I view a business. As much as he represents himself as an agent, he represents the organization he is a part of. Goodness begets goodness, it just is. All the best to the team at Fraser & Co., it was a pleasure to work with you guys, albeit brief.

I have been using the services of Fraser & Co estate agents and in particular our property manager Nazim Uddin since 8 years ago. Nazim has led us from the start of the purchase off plan of our B2L property, through the rental management service and finally the property sale process. They have been always very proffessional, trustworthy and provided constant and reliable support in every step of the way. I really recommend them for any residential real estate need in central London.

Very quick, efficient and friendly service when renewing our tenancy contract. Much appreciated. Thank you to Tabitha and Toni.

The whole team are fantastic - Tabitha, Gemma, Toni - on every aspect they are very responsive, thorough and supportive - I would highly recommend Fraser and Co to anyone looking to rent in London. Great job all thank you !

Zuzanna is a very motivated and professional person.

It's amazing how professionally everything was handled from the moment we viewed the flat till the moment we officially closed the contract.

What amazed me was her ability and determination to help us make a good deal as well as to help us find the perfect home for our family.
Thank you, Zuzanna and Fraser. We couldn't be happier!

We can highly recommend Fraser especially Zuzanna. Since beginning everything was great, all questions, doubts were resolved straight away. We could ask anything and we get responses same day! Thank you again for looking after us.

We have had the pleasure of working with Zuzanna to secure our first London rental. As we are from overseas, she was very helpful and patient! She answered all my questions about the London rental market and has been fantastic at communicating with us. We are so excited to move into our rental and appreciate all the work she has put into helping us along the way!

Zuzanna was amazing from the minute we had our first viewing with her. Her advice on each stage of the process was so helpful which resulted in a seamless journey from start to finish. My partner and I have now secured a perfect flat with everything we were looking for. Thank you Zuzanna!

Thanks to the Fraser company for helping
Managers are always in touch and always promptly resolve issues with tenants
A very good team. Every manager is a specialist.
We have been working with the company for many years
We wish the company success and prosperity

I am appalled by their poor quality of service. Lighting issues in the entire apartment, broken thermostat. They do not coordinate well with the landlord and frankly don't care to resolve matters once they rent an apartment.

The apartment hasn't had functional facilities for 60% of the tenancy. The complaint was sent to fraiser on the 25th of October 2022 and till date it stands unresolved. Today is the 16th of February 2023
We pay high rent and get a very low experience.

Current tenant with one of their properties. Pretty poor experience - takes ages to get hold of someone if you need them, issues never get fixed, and staff don't bother to follow up any issues or queries you have.

They're good up until you sign the contract, and then they just don't care.

A revolving door of staff means that any staff member I've spoken to, and think is responsible for my property, is no longer there the next time I need to speak to them - you then spend weeks trying to track down the right person to speak to.

My experience with Fraser & Co didn't start in the best way as the agent that showed us the apartment wasn't completely honest, however, with time any issue was solved in no time and we received always the support needed throughout the 2 years I lived in one of their apartments. Our property manager was Zuzanna, which I truly respect; besides, she is lovely! Thank you to you and your team! If I will ever return to London I will definitely contact you for a flat!
Alessia :)

(updated & edited) I chased them for months on end over phone and email to return my deposit. It finally took a negative review site to get my deposit back. At least trustpilot seems to be a semi-reliable escalation path, but the day-to-day office staff are otherwise unresponsive and unprofessional.

Nazim Uddin agent at Fraser and Co has done an amazing job getting me a suitable tenant for my property in the UK. Since I live abroad he has managed everything from collecting the keys to carrying out various viewings with high quality tenants. Nazim even managed to get me 6 months rent upfront which under the current economic climate difficult to do. Thanks again