Fraser & Co Arvostelua 

I’ve rented my current property using Fraser and they did an amazing job to accommodate me and help me find the perfect flat for me! Special shoutout to George who really came through and did amazing work making sure all parties were happy :)

Great experience, George and the team are honest and reliable. True experts in the area.

As other reviews have stated, Fraser & Co make unreasonable end of tenancy charges. In our case this included trying to charge almost £500 in rent arrears despite us having paid in full. This was either staggering incompetence or an attempt to swindle us. There was no apology after we pointed out this error.

Other charges were explicitly for wear and tear. After we pointed out that they cannot charge for wear and tear, they didn't reduce the deduction but instead said it was for cleaning instead. Other charges were made for cleaning despite us a) having had the property professionally cleaned and b) Fraser & Co not providing any evidence that cleaning is required.

Another Trustpilot review states "Rabia refuses to review our comments and hides behind TDS", which sums up our experience perfectly.

Update: In response to the reply from Fraser & Co, it is hard to believe that long-term tenants are truly valued when Fraser & Co attempt to make such unreasonable end-of-tenancy deductions.

Firstly, it is telling that it takes a public review to receive an apology of any sort for attempting to deduct almost £500 worth of rent.

Do not believe that we and Fraser & Co are "in discussion" regarding deductions from the deposit. Time and again I have asked for justification for some of the deduction amounts, and have not been provided with evidence the deductions are necessary. The statement that "we have provided you with photos for reference" is simply not true for many of the attempted deductions that I have flagged numerous times.

Further, every response we get ends up stating that the "reductions remain" and that if we take issue with it we should go through TDS.

Regarding "mutual agreement between you and the landlord", we asked for a proposal for deductions to be given to the landlord, yet I received no response to this point (just like many other points I have tried to have addressed).

I wish it were true that Fraser & Co "would be happy to discuss" our concerns "to reach a fair resolution", but every correspondence from Fraser & Co essentially states that "the deductions remain" and we should take it up with TDS.

I scheduled a viewing appointment, but no representative from the agency was present to assist me. I waited for 20 minutes and attempted to make calls, but no one answered or returned my call.

Get yourself a Karen Smart @Fraser&Co Inverness Scotland region and I promise you won’t regret it,she took on soliciting for our house purchase and in a few weeks and everything we needed was ready.
Very professional ,response time impeccable.Warm and quite friendly.
She is at the top of her game believe me.I can say this because I have worked with other solicitors before and this was way different.I highly recommend.

Fraser & Co provides average service overall. Initially, I faced some issues with unexpected bills after moving out, which were not communicated upfront, leading to a surprising situation. There were also delays in resolving repair requests, which were disappointing. Communication can be hit-or-miss; sometimes, it took a while to get responses. While it's not the worst experience, there are definitely areas for improvement in transparency and promptness.

After a long time looking for a new home in London we found a wonderful apartment that met all our criterias. Thanks to Gemma‘s tireless efforts, we were able to move into our dream apartment after long negotiations. We couldn‘t be happier!

Fraser & Co is the most unprofessional and disgraceful agency I have ever dealt with. They rented me a flat with a broken boiler in the middle of winter, leaving me without hot water or heating for weeks. At the time, I was pregnant and diabetic, and despite countless complaints, they dragged their feet and showed absolutely no urgency or care.

Even after the boiler was eventually fixed, ongoing water supply issues were never addressed. These issues persisted for over a year, even after I had my baby, forcing me to care for a newborn in appalling conditions. Despite raising these issues repeatedly, Fraser & Co failed to act or take responsibility, showing a shocking level of incompetence and neglect. I was forced to move out early and rent another property just to have access to basic amenities like running water. Instead of fixing the issues they decided to rent the property to another tenant ASAP just to ensure the landlords rent.

Now that I’ve left the property, they’re ignoring requests to return my deposit. Their behaviour is disgusting and the attitude of their management is extremely unprofessional, and I will be pursuing legal action.

If you are considering renting from Fraser & Co, don’t. They are a negligent, uncaring, and unprofessional agency with no proper management and think basic welfare is a joke.

I also want to add it took months to get meter readings and I have been moved out for weeks and still no check out inventory. The property also had damp and mould when I moved in and was ignored when I flagged it.

Shocking to come across Robert Frasers social media, adverting his company in his bio, whilst being extremely racist and antagonising children online! Disgraceful behaviour for a grown man

Undoubtedly the worst and most incompetent estate agency I have ever encountered. I've been renting in London for 11 years and have never had a more disappointing experience. The staff are unhelpful, slow, and lack transparency. I reported numerous issues, including heating malfunctions, broken beds, wardrobes, black mould, and non-functioning extractor fans. Despite raising these concerns multiple times, I was ignored for over 12 months. I would never recommend this agency to either landlords or tenants.

I moved into a flat in March of this year and received the welcome email outlining who the utilities etc were set up with and who I needed to speak to to set up accounts. It was the typical Electic (no gas), Water and Council Tax.

A few weeks after moving out, I was told there was a heating and hot water provider I was never told about and that this wasn't part of my electric bill - resulting in a surprise bill that I not only had to cover but I had to agree to give it to the landlord out of my deposit otherwise the deposit would be withheld indeterminately.

This is pretty alarming:

1) I have no qualms about paying a bill that is due, however, only telling me a bill is due after I've moved out is incompetent at best and deceitful at worst. I thought I had tight control over my energy costs but this has essentially doubled my bills over the last 6 months. Hardly helpful during a time when energy costs are through the roof. If I'd known my energy usage was going to be double what I thought it was, I could have tried to moderate my usage even more.

2) I shouldn't have to give the landlord anything towards the bill - if the debt is between me and the utility provider, the landlord is irrelevant and it isn't grounds for withholding a deposit

The TDS says "In general terms, the landlord must show that they have suffered a loss in order to claim from the tenancy deposit. If the utilities are not paid, it doesn’t always mean that the landlord has suffered a financial loss."

Shelter says "Your landlord can only withhold your deposit for unpaid bills if it has cost them money.

For example, if the gas company installed a prepayment meter and your landlord has to pay to change it back before they rent out the property again.

Your landlord cannot keep your deposit just because you have not paid your final energy bills. Your debt is to the energy company not the landlord."

So if the bill is in my name (no one has ever actually sent me a bill so I have no clue whether it is or isn't), the landlord hasn't faced any cost and therefore any proposed deduction or withholding is unlawful.

Apparently, this is common practice - I spoke to one property manager who has done their best to help and they sounded quite distressed when describing how they're the one who has to have these difficult conversations with unknowing former tenants.

Furthermore, if the bill and account should rightfully have been in my name, I can't see how it's above board to not give the bill payer any information on who the fixed provider is, ways to track usage and granular usage/unit costs.

**EDIT - 15/10/24**

Details of my complaint were emailed to complaints@ on 12th October, alongside a Subject Access Request and a request for the landlord's contact details*. It should be easy enough for you to locate who I am.

**Edit - 05/11/24**

I've since spoken to someone senior at Frasers and I'm reasonably assured that, while this issue was first caused by a lack of communication around these bills, there was no malice or intent. I still have concerns about the deposit being leveraged but appreciate that there are other contributors to this issue and Frasers seem to be stuck in the middle of it.

It is unsurprising that an entire community has been let down by Fraser and Co’s management. They are by far the worst agency I have ever encountered, particularly the management and Anna Blakeborough. Regrettably, I’ve been a tenant for 8 months. Fraser and Co failed to take a meter reading when I moved in, resulting in 8 months of estimated bills totaling thousands, none of which are accurate. I moved in while heavily pregnant and now have a young baby in a property with ongoing water supply issues. The shower fluctuates from ice cold to scorching hot, causing burns to both me and my baby.

Anna, supposedly the “property manager,” is unresponsive to texts, calls, and emails. When I call the office, she is always “in meetings” or on annual leave. Despite this, she never responds and seems to spend her time changing her WhatsApp photo numerous times. Why have WhatsApp if you can’t reply?

Several plumbers have confirmed that this issue existed long before I moved in. After months of chasing them without resolution, I have given up and forwarded all communication and evidence of negligence to the property ombudsman, as per Fraser and Co’s complaints policy. I advise anyone experiencing similar issues with Fraser and Co to do the same, as this may be the only way to get a response.

They also didn’t take meter readings for utilities when I moved in and are trying to make me pay bills based on the previous tenants’ exit meter reading, despite the property being vacant for 5 months and the heating being left on during that time. I am one person, while the previous tenants were four. I was denied access to the meter for 8 months, and now Anna claims it was my responsibility to gain access. Anyway, save yourself the headache and rent from elsewhere.

I recently moved into a flat managed by Fraser & Co and discovered the bed was broken. Despite reporting this immediately, the agency has not replaced it, leaving me to sleep on a broken bed for over a week.

The previous tenant confirmed the bed was cracked when they moved in three years ago. The inventory report clearly did not indicate any inspection of the underside of the bed, suggesting it was not properly checked.

The bed collapsed within my first three nights, clearly due to pre-existing damage. Despite paying high rents, I am subjected to unacceptable living conditions and poor communication from the agency.

I strongly advise against using Fraser & Co due to their poor management and neglect of tenant well-being.

Samantha was extremely kind all along the process. She was very patient when showing me around the apartments and she was very efficient when answering emails. Would recommend!

Unfortunately I could not give a zero star as rating. This has been really the worst agency I ever had to deal with as a tennant. They have always been late when I needed them for repairs and on top of that, when I left the flat, they tried to deduct non existing damages from my deposit. Only after more than a month of continuous back and forwards emails I managed to get my deposit back (after the 30 days deadline) and only after me threating to appeal the case to the Tenancy Deposit Scheme . Avoid at all costs.

Highly NOT NOT NOT recommended! Very BAD!

1. When checking out, there were a bunch of unreasonable deposit deductions listed. It took 2 months for the deposit to be refunded. Now we are complaining to TDS about some unreasonable deposit deductions.

2. Many things are not repaired from our move-in. Some urgent matters, such as a broken toilet flush, took 2 weeks to be repaired.

3. The property manager Edward often doesn't reply to our emails! It can be said that only 3 replies are received out of 10 emails. This is the worst real estate agency staff I have ever encountered.

朋友们，真的别租他们的房子！远离这个中介！
친구들아, 이 소속사에서 멀리 떨어져라!
Mes amis, éloignez-vous de cette agence !
友人の皆さん、この機関には近づかないでください。
Amici, state lontani da questa agenzia!

[Update on July 23] DPS gave us almost the whole amount in dispute back! Deducted a minor sum for a minor fix. So please be careful about the unfair practises by the agency and fight for the deposit if you think they're adding unnecessary charges/deductions. Read the whole review to learn about our horrible experience.

We are extremely disappointed with the Fraser and Co. Colindale branch! Despite renewing our lease and accepting a rent increase, several problems were not addressed. Damaged items in the apartment, documented in the move-in inspection report, were never repaired or replaced despite repeated requests. Upon leaving after 1.5 years, we used their recommended cleaners for a deep clean, but were charged extra without receipts, which we reluctantly agreed to. Additionally, we agreed to pay for minor damage repairs. However, they are now trying to unfairly deduct unreasonable charges from our deposit, even for documented pre-existing damage. We have shown them the inspection report, but they are ignoring the evidence. Instead of reasonable repairs for minor damages, they are proposing extensive and unnecessary work throughout the entire apartment. It seems they are attempting to charge us for a complete renovation of an old flat with worn-out furniture and floors. This is unacceptable, and it appears we are not the only tenants who have faced such issues with this agency. I am now forced to raise a dispute with the desposit scheme to force Fraser & Co. to return my deposit!

Literally the worst communication, and services I have ever encountered. Ignoring calls and messages, messages being read but no action on actually solving my problem. It was a difficult problem. All I am asking for is a correct bed mattress as the bed mattress is the wrong size and it has been affecting my rest. And they can't even do that. Had to go back and forth and ask them for so many time. The property manager was called Anna Blakeborough. Literally the worst service. Never rent from them again.

This is regards to the recent conversation which I had with your employee Pamela, who is completely unprofessional in calls and not sure whether she knows some basic phone etiquettes.

I called for an update on my deposit which has to returned and she was the one confirmed that my deposit will be credited back to my account within a max of 2 weeks. But today she’s changing her words stating it can prolong to even 3 months, which we are really concerned about and relying on this money.

There was never a month I’ve missed my payments but now I’ve been put in a situation that I have to wait for 3 months which was not addressed at the point of signing the contract or at the point providing the notice about shifting. All we heard was that we need to provide a notice for 30 days and then they will take 3 weeks to complete the inspection and will be crediting the money in two weeks.

Pamela from the time she answered the call was really Arrogant, said she has not received any confirmation from landlord and asked me to walk up or write a post to the owners address directly. If I need the money as early as possible

I’m really upset about this as I made payments to Fraser and now asking me to deal with the owner which sounds really awful. Please consider this escalation and prioritize this request and get my money credited as soon as possible.

Very nice update on WhatsApp and reply from Jarul.