Fox And-sons Arvostelua 

Absolutely appalling and disgraceful service from Fox & Sons Lettings. Morgan Wilde (Crawley branch) and Olivia Rennie (Haywards Heath branch) completely failed in their duties while I was paying full management fee. They left my property vacant for over five months on purpose, ignoring at least two eligible tenants who submitted enquiries - both never received any response. On top of that, they kept presenting me with tenants who were completely unsuitable for the flat, people without jobs. This shows a shocking disregard for my property and finances. I had to constantly chase them to carry out even basic management duties, and their excuses were pathetic. Their negligence, unprofessionalism, and complete lack of accountability cost me thousands in lost rent. I had to constantly chase them to do even the most basic management tasks, and their excuses were pathetic. When I went to another agent, my flat was rented in less than 48 hours - proof of their incompetence and negligence. I strongly advise anyone not to deal with Fox & Sons letting department, especially Morgan Wilde at Crawley and Olivia Rennie at Haywards Heath. They’re disgusting, dishonest, and their behaviour utterly unacceptable. I am taking this further and I will not rest until I get a proper explanation and resolution. Shame on you Morgan Wilde and know that your dishonesty and dirty play will cost you in life.

Worse estate agent ever in Worthing, do not use!!
They came to my disabled mother's house and promised us they had buyers.
They did not a single viewing and reduced the price and still did not a single viewing.
We went into office and were treated badly by the manager who claimed they’ve been doing social media for the house (which isn’t true) and that I don’t know how to use social media, and I must be confused.
They have taken our advert down and have refused to allow us to sell with an agent who is able to actually sell the house!! If you sign a contract with them, their small print states that you are stuck in that contract for 20 weeks even if they don’t find anyone to view your house.
Please avoid at all costs!

Stupidly agreed to a free valuation with no pressure however after deciding we wouldn’t be selling for a while and telling them that, I’ve had call after call from both the Crawley office and another local office. I emailed them to ask that my details be removed from their systems which was acknowledged however the calls continued.
I answered one of the calls and again explained I’m not moving and to remove me from their list. They apologised and said they would update their records…..still calls! I got a call yesterday again asking if I wanted an updated valuation. I declined. Yet I’ve been called again today. I will be blocking them if I get called again as it’s bordering harassment now.
It’s actually off putting and now, even if I did decide to put my house on the market, it wouldn’t be with fox and sons.

Initial contact with the company seemed ok receiving emails and texts for the upcoming valuation. However the RE agent seemed inexperienced totally disinterested, didn't seem to have much idea about valuing a property other than going on line to look at other properties in the area - something I'd already done. Worst of all she never followed through with providing the valuation information as part of the follow up. I would definitely not use Fox & sons to sell my property given this experience.

Despite asking them not to call, and recieving an email confirming my number etc will be removed from their system, EASTBOURNE still make nuisance calls. They really are dumb.

I sent a deposit for a property to secure it however the landlord went with someone else. That’s fine, it happens. I Was told I would have a refund in full of my deposit £415.

Still waiting and no refund. Very poor customer service sold us a dream to begin with and were nice but very very dishonest. One moment it’s 3 working days. Then 7…. Then it’s I can’t see it on your file. EOD today was “9 working days” since being told the landlord decided to keep the property and 7 working days since “processing” and still no refund hence my review today. Ridiculous.

Everyone at the Hove office was an absolute treasure with me. I am a first time buyer and came in with so many requests, questions, worries and everyone was so keen to help!

A special shoutout to their mortgage advisor Rebecca, she went above and beyond listening to my never-ending questions, reassuring me throughout the process, working out with me the best options for insurance etc, and of course ensuring I'd get the best mortgage offer.

I cannot recommend them enough and would encourage first time buyers like me to put their trust in Fox and Sons, Hove.

A million thanks!

Nicoletta

I had a amazing support from scarlett, specially in renting a 4bedroom house and guidance through the whole process which really made it easy.

Fox and sons are shocking. You do get bamboozled into a long contract, and i agree they are very rude and the pictures are rubbish. I took my house of the market with them while still in contract. It was sour grapes beacause we had s viewing and once i removed our house got rudely told there is no way the lady would have brought ur house. Crewkerne branch very rude. Was even told would i pay 45,000 pounds more for a 3 bed semi than ours which is a 4 bed detached with a garage. Absolutly shocking wouldnt recommend them at all. They just want u to keep lowering the price.

THE WORST ESTATE AGENTS EVER!
I wish I had read reviews first, these people are criminals. They bamboozled us into a long contract and have done nothing to sell our house. The communication is ridiculous, the photos are rubbish, they are rude and have made us so so so stressed. DO NOT USE THEM.

We asked Ellie from Poole Fox and Sons for help remortgaging and she guided us through the whole thing. If we had any questions she would reply very quickly with a simpler version of what we were asking. Can't fault her or the company. Thankyou . And I do still think about the magic paper :D

Never touch these people with a barge pole! I’ve never in my life had such a bad experience with an estate agent and that’s saying something! Major pressure tactics to get you to spend more, refusal to return deposit, which thankfully they are so dodgy that tgey do not have a bank account and you need to pay by card! Always remember you can do a charge bsck bua your bank and you get your money back! The excuses I heard to hold onto your money! I think this may be hiw these guys get paid! Anyway rubbish service, rubbish people and steer well clear of these cowboys! Sequence homes are part of this group so steer clear of them as well.

Team members are keen and motivated to help find lodgers. The process was quick and efficient

I have put one star as there’s no option for no stars.. appalling service, put two properties on the market with them, Goring office and Worthing, both offices are incompetent, no one ever calls back, wish I hadn’t put my property on the market with them, if we had no interest for a week or so, they would say drop the price, after they’d valued the property at that price. Management are useless, told lies to get themselves out of the s**t, would NOT recommend whatsoever. Stay clear of there shoddy workmanship!

Excellent service from Scarlett and David at Fox and Sons, Eastbourne. Both very friendly and efficient on the telephone and in person for property viewings. No delays or need to chase up for anything as they were so efficient unlike the opposite experience recrived with a number of other estate agents in Eastbourne regarding lettings. Wishing them both much success in their careers.

I've recently started looking for a property to buy. Being neurodivergent, I have requested all correspondence be via email from all letting agents, so i can orgabise and manage a very overwhelming process. Unfortunately, Fox and Sons (brighton) seemed to have an issue with this and even so I repeatedly requested email correspondence, I was told that 'phone calls would be easier for both of us'.
As a result of this i decided to not view a property listed with them and wont be using them moving forward.
I feel like their ability to find my perfect home would be lacking if they cannot meet simple communication requests. I did feed this back to Louis and suggested that they review their policies to better support clients with extra support needs.

I rented from fox and son for 5 years and Senior letting branch manager was quick to responses and supporting when needed. Even after tendency ended there was good communication throughout. Senior Letting branch manager would explain and go into detail if needed more understanding. Team was always polite and welcoming when contacted. Never had any issues (Eastbourne fox and sons)

Dealings with his company didn’t even get past first contact. I saw a house I very much wanted to view and made several phone calls to their Yeovil branch over a 2 day period to arrange it. Not once was the phone answered in person and despite leaving VM messages, I was never called back. I was even considering knocking on the door of the property and asking the owners to contact Fox & Sons themselves to arrange a viewing! However, I have since found a property so no need, but if and when I ever come to sell it, it certainly won’t be through Fox & Sons. They don’t appear to work for either sellers OR buyers.

We have been in close communication with the fox & sons team, but dealt more so with Matt & Beth.
It was quite a journey with the usual stresses of house hunting etc…. But Matt is so friendly & approachable it makes the experience so much more at ease, knowing u can ask questions and get a rapid response.
Matt is a real team player & a real people person. ( which trust me there seems to very view these days!)
He & Beth were always supportive and always smiling. We will most definitely use them again in the future.

I think Fox and Sons HAILSHAM are very poor at communication!!
They never answer their emails and frequently say that they have tried to phone and leave a message yet no missed calls show on my phone despite checking the number with them several times.
Very poor service, would not use them again.