Fox And-sons Arvostelua 

⁷I would give 0 if I could. Terrible experience with fox&sons London Road Brighton. We had our house advertised with them for bearly 6 months. We had 3 viewings & 10 cancellations, however, when you looked, they claimed we had 13 viewing. Our biggest mistake was to go with them. Totally unprofessional photos. We changed the agent and within a week we had 4 viewing & one offer!! Additionally, when we left this agent, they carried on advertising our house without our permission with a new price!! Dispute both written & verbal communications! Totally unprofessional. We should have read the reviews and avoided them at all cost!! So far we have had 2 offers and might have the final offer soon.

I went into Fox and Sons on church road today to ask for some advice. The staff in there were very friendly and helpful. Would recommend 😀

At the valuation it was all sunshine and smiles with ,Buyers marching to my door I WAS TOLD ,
As soon as the sign went up SILENCE.
A month later Not one viewing No communication , Sibi emailed and said if this doesn't pick up I'll apply to revoke the contract,
Just 15 minutes later A notification appeared ,"You have a viewing"
Bullshit, They just got an ex colleague of friend to visit on a day I had not chosen for viewings and the escorted viewing option was a sham because the agent turned up 20 minutes late After id shown the person around .This shambles was to make the threat go away , They then called me and advised me to lower the price Into the next lower bracket and it would creat huge interest .
Bullshit Nothing For another month ,
A phone call from them put if the blue Arrived And the cheeky bastards wanted me to lower the price again .
So I stayed there and then I want out of this contract for complete failure on your side ,without any penalties for earl closure ,And if you don't agree I'll take this to the ombudsman.
10 mins later, That's ok the contract is void no penalties .
So now all I need is for them to come and get there bloody sign of my garden , I'm not advertising their shit company for free.
Avoid fox's like the bloody plague.
Total wankers

Crawley office.
Communication 0
Professionalism 0
Honesty 0

It all started when Jack Allsobrook came to value our property. He was full of it. Told us that he had a few interested people for our property and could expect viewing right away. No viewings in the first month. Little wonder, when they do not answer the phone. Then came the recommendation to lower the asking price. So we took £15k off the price. We got one viewing in the second month.

I called the office and eventually got through on 8 July because I’d not received a marketing update in over a week. I was told two calls were made 29 June and 02 July. No missed calls on my phone from them. I was repeatedly told the calls were made, we have a log and I repeatedly replied, I was not called I have no missed calls from Fox & Sons. After several back and forward with this, I asked for the branch manager Kane Caulfield to call me to discuss . He called and basically reiterated what his colleague had told me and proceed to argue he was right and I was wrong. Very unprofessional. Very rude and disrespectful. Clearly the training didn’t focus on not arguing with the clients!

The upshot of the alleged missed calls was to tell me I’d a viewing. Now why they couldn’t text me as they have done in the past, or call the other person I am selling the house with, beggars understanding. My conclusion is that it was a lie.

I’ve now come off the market with Fox & Sons, and I wish I’d read the Trustpilot reviews before I agreed a contract. Utter cowboy outfit and a shining example of the reputation given to estate agents.

Now here’s the killer, 13 July, I called in person to the Crawley office to collect my key. I gave my name and after a wait of about 3 minutes the person present my key, handed it to me. I asked, do you not need to see my ID to prove I am the owner? I was told you need to sign a sheet and he went off to get it. Didn’t have it with him. And he never looked at my photograph ID!! I could have been anyone. Zero regard for security. Absolute amateurs and a burglars delight.

I cannot stress this enough AVOID FOX & SONS AT ALL COSTS.

Little to no communication, gave more than 3 months notice to be told they would be in touch and heard nothing more. My son vacated the property and a month later has not received my deposit or heard anything.
They are not answering the phones or responding to emails.
Awful customer service.
Find a different estate agents

non stop phone calls every day two months of daily calls from a bunch of cowboys who cannot sale properties rude abusive attitude
toward public and needs shutting down. fox a sons lancing west sussex .

(Would give zero stars if I could, but one star for actually answering the phone that one time).

If you are looking for an estate agent that embodies the mystery and suspense of an escape room, look no further than Fox & Sons Weymouth. Selling a house is stressful, but Fox & Sons managed to elevate it to a psychological thriller where the main theme is "Ghosting."

Here is a quick breakdown of the premium service I received while selling my property:

The Secret Agents: I assume they were marketing my property, but it must have been via MI6-level classified channels because they rarely communicated a single detail to me.

The Answering Machine Black Hole: Calling their office is a masterclass in futility. You will mostly encounter their answering machine. If you leave a message and call back hours later, don't worry—the staff will have absolutely no record or memory of your existence. If this is how they treat the person paying them, I can only imagine a prospective buyer would need to hire a private investigator just to get a viewing.

Time Dilates in Weymouth: When Fox & Sons say they will call you back "shortly," please note that in their dictionary, "shortly" translates to 24 to 48 hours. More often than not, I had to call them back to remind them we were technically in a business relationship.

The Legendary "Single Showing": To be fair, they did actually turn up to show a buyer around exactly once. It was a spectacular disaster. The agent knew absolutely nothing about the house, and apparently even less about the local area. It was less of a guided tour and more of a collaborative fact-finding mission. I had to step in and conduct the viewing myself to save us all from terminal awkwardness.

The "We Don't Do Viewings" Policy: Aside from that one tragic cameo, they were never available. I ended up doing the rest of the viewings entirely by myself. Honestly, I should send them an invoice for commission, because I did 100% of the actual selling.

Summary: If you want to pay a hefty fee to market your own house, answer your own questions, and do your own viewings while playing phone tag with an automated machine, Fox & Sons is the agency for you! Otherwise, save your sanity and look elsewhere.

They fail to answer email or messaging at all in some instances, otherwise doing so late causing properties to be lost in some cases.

Natasha is the worst. She told us a bunch of false information when moving in (she said it comes with parking but didn’t and ended up costing us £10 per day extra) and she is super rude.

Now we are coming to move out she is ignoring the landlords demands. He has told them to return the deposit but she is refusing (I assume so she can still force him to have a checkout inspection that she can charge for). Any landlords STAY WELL AWAY. She will ignore your best interests.

Impossible to contact, deaf to complaints, and lying like a toddler. Different employees giving contradictory statements.
Avoid at all cost!

Tried to underhandedly go behind my agents back to the client telling them we are bad buyers and he should sell through them even though our offer had been accepted and put a for sale board up over our sold sign .. really really bad business practice

Fox and sons hedge end branch, Dion and lily are absolutely wonderful, they have helped us with everything, they go above and beyond what they need to do, they are professional but have a caring human side, would definitely sell or buy my home with them, we have just brought a park home with them and they couldn't have done more for us, well done team , keep up the brilliant work you do, thank you.
Fox and sons Southampton, we have just sold our house through this branch, they are such lovely people, Charlotte,Lucia and Kate have helped us the most and are such lovely helpful people, very professional and caring, with the human touch, thank you for helping us sell our house, keep up the good work.
Well done fox and sons

Our experience with Fox & Sons, Scarlet E Hepburn, was outstanding. From start to finish, the service was professional and attentive.
The staff member who assisted us was exceptionally kind and helpful. She negotiated with the landlord on our behalf and made sure all the facilities we requested were arranged promptly and without issue. Her guidance made the entire process smooth and stress-free.
Overall, we are very satisfied with the service and glad we chose Fox & Sons. We wouldn’t hesitate to recommend them to anyone looking for a trustworthy estate agency.

Viewing booked and confirmed by George, but no one turned up.

I had to call repeatedly to get an answer, only to be told a manager had “tried to contact me to cancel”, which is untrue as I had no missed calls or messages.

I was promised a call to rearrange the viewing for the following week and never heard anything. Called again and was assured someone would call me shortly. Two weeks later, nothing. I’ve since submitted a formal complaint and haven’t even received an acknowledgement.

Wasted my time attending a viewing that was never going ahead, followed by more time chasing. Poor organisation and even worse communication.

Lauren showed me around The Esperance. She was very knowledgeable and answered all my questions to a high level and gave me a good understanding on the points I wanted to know. She also pointed out and took me to visit nearby similar properties for comparison and other options. Very helpful and thank you!

Fox & Sons Property Management6 Poole HillBournemouth

Dear Andrew,

I’ve had to find an alternative way to contact you, as my previous communication channel was closed. This is not conducive to properly raising ongoing concerns about the day-to-day condition and management of the block.

During a recent visit, I observed a growing number of empty flats. The building is beginning to resemble a vacant commercial property, which raises obvious concerns about security and potential misuse. A simple, low-cost measure—such as installing net curtains in empty units—could help deter unwanted attention and reduce the appearance of vacancy.

More concerning is the apparent ease with which individuals are gaining access through the main security door. There are signs that the locking mechanisms may be being bypassed or interfered with. Residents should be formally alerted to remain vigilant and report any suspicious behaviour immediately.

There are also indications that individuals may be attempting to assess occupancy of flats by inappropriate means. This raises serious concerns regarding privacy, security, and potential criminal activity, including unauthorised access to networks or utilities. This must be treated as a matter of urgency.

In addition, I believe it is now appropriate to carry out a full audit of the garage allocations and associated title deeds. It appears some individuals may be in possession of multiple garages, despite previous clarification that these are not demised under lease or freehold terms. This situation should be reviewed and regularised to ensure fair access for all qualifying residents.

Overall, while there are some positive aspects, the issues outlined above require immediate attention and a more proactive management approach.

I look forward to your response and to seeing appropriate action taken.

Regards,5CC

I had 8 different local estate agents come to value my house. All except Fox & Sons valued it by comparing it with properties that bore little resemblance to mine. The Fox & Sons valuer actually looked at the property properly and valued it accordingly. It sold within 5 days of going on the market for £16,000 more than the others had valued it. We have just completed.

In addition, the staff at Fox & Sons Bitterne have been unfailingly helpful, keeping me informed of progress on a weekly basis. I cannot fault their service. My grateful thanks to all concerned, especially Jay, Tom and Laura.

I am a landlord and Duncan, who was extremely efficient, polite and always there to answer any queries (as well as Romana ) dealt with the tenant find. I would fully recommend anyone to use their service, I certainly will if required again.

Edited a day ago
New
WARNING: DANGEROUS NEGLIGENCE – AVOID FOX & SONS AND THE ENTIRE CONNELLS GROUP!

Rating: 1-STAR (Zero if it were an option)

Do not trust Fox & Sons (Bitterne) or any agent under the Connells Group umbrella. This isn't just a "bad experience" it is a case of gross negligence, security failures, and a total lack of professional integrity from the branch staff all the way to Head Office. My year-long nightmare proved that this company has zero regard for your home’s safety.

1. COMPLETE SECURITY BREACH:
Agent Lillie Hansford showed a level of incompetence that is genuinely dangerous. After a viewing, she left my front door wide open and simply walked away. My home was left completely unsecured, vulnerable to theft, squatters, and the elements for over six hours. It took a neighbor to raise the alarm not the agency. They effectively invited the public into my home and abandoned their post.

2. HOSTILE AND TOXIC STAFF:
When I went to retrieve my keys, I wasn't met with an apology; I was met with an aggressive, heated confrontation from Lillie Hansford, Chris Stockill, and Laura Harrison. Their behavior was unprofessional, dismissive, and utterly toxic. They showed absolutely no remorse for leaving my property wide open and vulnerable.

3. COWARDLY MANAGEMENT:
Branch Manager Chris Nicholls and Area Manager Stuart Mansell are total cowards. They refused to even get on the phone or meet with me, hiding behind "busy schedules" to avoid answering for the massive safety failure their team caused. They are clearly incapable of managing a team or a crisis.

4. CORRUPTION AT HEAD OFFICE:
The rot goes all the way to the top of the Connells Group. Dyane Lawless at Head Office had the audacity to baselessly accuse me of "trashing" the premises, a blatant, desperate lie to cover their tracks. When I asked why the police weren't called if that were true, she had no answer. She offered a pathetic, insulting £100 "hush money" payment which I rightfully rejected. She was a complete waste of breath.

5. PROVEN GUILTY BY THE OMBUDSMAN:
It took over a year of fighting, but the Property Ombudsman officially ruled AGAINST them and awarded me a significantly higher amount. This is a matter of record: they are officially recognised as being in the wrong and failing their duty of care.

6. GREEDY DATA TACTICS:
Even after losing, their "dopey" DPA team is refusing my legal "right to be forgotten," desperately clinging to my data for six years just in case they can squeeze a commission out of me. It is pathetic, greedy, and shows they care more about a few pounds than the law or customer rights. This I will be taking up with the ICO!

STAY AWAY. Do not let Lillie Hansford near your property. Do not take mortgage advice (or any advice) from Chris Stockill. This company will fail you, insult you, and leave your home at risk. Whether it's Fox & Sons or any other Connells Group brand, they are a shambolic outfit that does not deserve your business. Go to any independent agent in Southampton—anyone would be better than these people.