I was very anxious about my payment to my school. Several times my payment was failed to reach the destination through card and student file. Then I came to learn about flywire and now I am successfu... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Fees are high, exchange rates unfavorable. Payments get randomly "flagged" and cancelled but they take the money anyway. Wait an unknown amount of time for a refund (and not even the full amount). One... Näytä lisää
Yritys on vastannut
Dear Flywire Team, I would like to sincerely thank you for the support and assistance you provided throughout my payment process.your help made the process much easier for me,and I truly apprec... Näytä lisää
Yritys on vastannut
Once customer support finally reached out with helpful instructions, it was a simple process, but it was frustrating up until that point. I received two emails - one telling me my payment didn’t go th... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Flywire is a global payments enablement and software company. Flywire combines its proprietary global payments network, next-gen payments platform and vertical-specific software to deliver the most important and complex payments for clients and their customers. Flywire leverages its vertical-specific software and payments technology to deeply embed within the existing A/R workflows for its clients across the education, healthcare and travel vertical markets, as well as in key B2B industries. Flywire also integrates with leading ERP systems, so organizations can optimize the payment experience for their customers while eliminating operational challenges.
Yhteystiedot
Yhdysvallat
- support@flywire.com
- www.flywire.com
3,8
Hyvä
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 98 %: iin saamistaan huonoista arvosteluista
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Vastaus yritykseltä Flywire
Hi Maryam,
Thank you so much!
Best,
Payment Experience Team @ Flywire
The payment instructions are not much…
The payment instructions are not much clear. Returns payment without notifying customer. I had a very bad experience 2 times when making payment from saudi arabia ( as curency different) and finally my daughter missed her opertunity to do university enrollment. Live agents also not much user friendly and give correct instructions. Even after returning payment didnt get any update. Please improve your service and generate the payment instructions on one single curency sending and receiving. Example. Flywire instruct send curency in saudi SAR, so we send currency in SAR and banks automatically convert curency in to GBP as your receiving bank is in UK. Then money returns and even no one not inform customer until customer inquire. If you send instruction with only generate single according to receiving bank origine ( GBP) much easier and avaid unnecessary complications to customer. Finally i was so unlucky and missed my daughters university enrollment as her payment got delayed than due date.
5. elokuuta 2026
Vastaus yritykseltä Flywire
Hi Eranda,
Thank you for reaching out to Flywire. We're truly sorry to hear that your experience with Flywire didn’t meet your expectations, especially as the payment delay impacted your daughter’s university enrollment.
Please note that Flywire does not automatically convert or return funds. If the sender bank processes the payment in an incorrect currency, it will be rejected by our receiving bank and the funds will be returned. In such cases, Flywire will not have visibility of the funds until they are received back.
To further assist you, we will reach out to you via the email address registered to this payment. In the future, please contact us by emailing support@flywire.com. You can also reach us via live chat or phone by visiting our Contact page.
We sincerely apologize for the inconvenience and appreciate you sharing your feedback with us.
Best,
Payment Experience Team @ Flywire
Vastaus yritykseltä Flywire
Hi Can,
Thank you so much for your review!
Best,
Payment Experience Team @ Flywire
It is a reliable platform with expensive rates
It is a reliable platform but their rates are very expensive all the time. I have to use this for a lack of more economical alternative.
14. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flywire
Hi Shubham,
Thank you for reaching out to Flywire. We appreciate your honest feedback and are glad to hear that the platform has been reliable for you. We understand your concerns regarding the rates, and we’ll make sure your feedback is shared with the relevant team.
For security reasons, we do not provide payment support through social media. To help us assist you more effectively, please contact our Support team by emailing support@flywire.com (mailto:support@flywire.com). You can also reach us via live chat or phone by visiting our Contact page: https://www.flywire.com/company/call-us.
For faster assistance, you can start a live chat or browse our frequently asked questions in our Help & Support Center: https://help.flywire.com/hc/en-us.
Best,
Payment Experience Team @ Flywire
Vastaus yritykseltä Flywire
Hi Thao,
Thank you so much!
Best,
Payment Experience Team @ Flywire
Worse worse worse customer support.
Worse worse worse customer support.
My experience with Flywire’s refund process has been extremely frustrating and unacceptable.
Flywire explicitly says “Refund Completed,” but I have not received the refund in my bank account. How can Flywire consider a refund “completed” when the customer has not actually received the money?
Flywire says the refund was processed and sent to my originating bank account on August 11, 2026, at approximately 8:00 PM. However, I still do not have the funds.
When I contacted my originating bank, the bank representative explained that a domestic wire transaction would normally be expected to arrive the same day or the next business day. Yet Flywire is telling me to wait 5–10 business days.
This is completely unreasonable.
I have contacted Flywire repeatedly and asked them to expedite the situation. Instead of taking responsibility and actively helping me locate my money, Flywire tells me to contact my bank and deal with the issue myself. Even worse, they close the case while I am still waiting for my refund.
“Refund Completed” should mean the customer has actually received the refund—not simply that Flywire has processed something on its end.
I should not have to chase my own money, make repeated calls, contact my bank, and spend days trying to determine where my refund is while Flywire considers the matter finished.
This is unacceptable customer service and an unacceptable refund process. Customers deserve transparency, accountability, and actual assistance until their money is received—not excuses and instructions to simply wait 5–10 business days.
Flywire needs to take responsibility for the customer’s refund experience instead of declaring “Refund Completed” while the customer is still waiting for their money.
11. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flywire
Hi Maksat,
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience with Flywire didn’t meet your expectations.
Our goal is to make global payments as smooth and reliable as possible, and we regret that this wasn’t the case for you. Please know your comments have been heard — and they help us understand where we can do better.
Due to security and privacy reasons, we’re unable to provide support or handle payment-related inquiries via social media.
However, we’ve reviewed your inquiry regarding the refund and will reach out to you via email to assist you further.
As a general guideline, refunds typically take 5–10 business days to be processed, depending on the processing time of the relevant banking system. Please note that processing times may vary by country, currency, and payment method, and some refunds may take longer.
Please check your email for further updates from our team. Thank you for your patience and understanding.
We are continuously working to improve our service for all Flywire users, and your input plays a valuable part in that process.
If you'd like to share more about your experience or have any questions, feel free to reply to this message — we're here to listen.
Kind regards,
You took the payment twice!!!!!!
10. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flywire
Hi Raghda,
Thank you for reaching out to Flywire. We're truly sorry to hear that your experience with Flywire didn’t meet your expectations. We’re constantly working to improve our services, and your feedback is an important part of that process.
For security reasons, we do not provide payment support through social media. For any payment-related inquiries or requests, please contact our Support team by emailing support@flywire.com. You can also reach us via live chat or phone by visiting our Contact page: https://www.flywire.com/company/call-us.
To further assist you, our payment support team will reach out to you via the email address associated with your payment reference.
Thank you for your patience and understanding. We look forward to assisting you.
Best,
Payment Experience Team @ Flywire
Unacceptable Support Delays — Visa at Risk (Ticket #5586806)
I am extremely disappointed with Flywire's customer support. I sent a large international transfer for my tuition fee well before the deadline. My local bank has provided official confirmation that the funds were successfully deducted and the transfer is fully completed on their end.
However, Flywire's system automatically marked my payment as "expired," meaning my money is currently just sitting somewhere in their transit accounts unallocated. I immediately opened a support ticket (#5586806) and attached all the official bank receipts proving the transfer was successful.
It has been 48 hours, and I have received absolutely ZERO response from a human agent—only useless automated emails. This complete lack of communication is unacceptable for a financial institution handling critical tuition payments.
Because of Flywire's technical routing issues and incredibly slow support, my student visa application is now delayed, putting my entire study abroad plans and travel arrangements at serious risk.
I urgently need someone from the escalation team to look into Ticket #5586806, manually allocate my funds, and resolve this immediately.
Update (August 13):
My funds were finally found and allocated to my school, but ONLY after I posted this 1-star review on Trustpilot.
While I am relieved that the transaction is complete, I am not changing my rating. It is completely unacceptable that a customer has to resort to public complaints to get a basic response to an urgent ticket (#5586806). The standard customer support channel failed entirely.
Students send massive amounts of money for tuition and have strict visa deadlines. We shouldn't be forced to panic for days, being ignored by support, only to have the issue magically resolved hours after a negative public review. Flywire urgently needs to fix its internal support prioritization.
10. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flywire
Thank you for the update, Artem.
We’re glad to confirm that your payment is now in the final processing stage.
We completely understand your frustration, especially when you were waiting for an update on a time-sensitive tuition payment and had visa deadlines to consider. We’re sorry the response took longer than expected.
We’re currently experiencing a high volume of inquiries which has unfortunately impacted our email response times.
We’ve also emailed you separately with the latest status and details of your payment, and we remain available there should you need any further help.
Best,
Payment Experience Team @ Flywire
Their support team is excellent replies…
Their support team is excellent replies as soon as possible and also tries their best to help with whatever your problem is, Very cooperative.
7. elokuuta 2026
Vastaus yritykseltä Flywire
Hi Bisma,
Thank you so much for using Flywire!
Best,
Payment Experience Team @ Flywire
Vastaus yritykseltä Flywire
Hi Akshay,
Thank you so much!
Best,
Payment Experience Team @ Flywire
It was great experience to pay through…
It was great experience to pay through flywire because it saves a lot of time .Additionally staff is very helpful and help me to clear my doubts and queries . Overall thank you for your service and help.
31. heinäkuuta 2026
Vastaus yritykseltä Flywire
Hi Palwinder,
We are so happy to hear that! Thanks for using Flywire.
Best,
Payment Experience Team @ Flywire
Vastaus yritykseltä Flywire
Hi Brahmjotkaur,
Thank you so much for your review!
Best,
Payment Experience Team @ Flywire
It has been a great experience
It has been a great experience, especially with the marvelous support from the Flywire team.
Thank you very much for all your support and assistance. I truly appreciate it.
5. elokuuta 2026
Vastaus yritykseltä Flywire
Hi Swami,
Thank you so much for your kind words!
Best,
Payment Experience Team @ Flywire
Vastaus yritykseltä Flywire
Hi Nadeem,
Thank you for using Flywire!
Best,
Payment Experience Team @ Flywire
It was fast transaction
4. elokuuta 2026
Vastaus yritykseltä Flywire
Hello,
Thank you so much! If there is anything we can do to improve and get 5-stars, please let us know.
Best,
Payment Experience Team @ Flywire
Refund Delayed Over a Month
I’m loosing my mind, No Resolution I have been waiting for my refund from Flywire which they claim has been completed since July 8 , and it is now August 9 no money in my account and with still no progress.
I have contacted Flywire more than 15 times even sent my bank statement, and every time I receive the same generic response with no real investigation or escalation. My university confirmed the refund was issued, yet Flywire has not delivered it or provided any clear explanation of where my money is.
This level of delay and lack of action is unacceptable for a company handling student payments. I am requesting immediate escalation and a proper update on the status of my refund.I will update this review once Flywire resolves this issue.
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flywire
Hi Wisdom,
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience with Flywire didn’t meet your expectations.
Our goal is to make global payments as smooth and reliable as possible, and we regret that this wasn’t the case for you. Please know your comments have been heard — and they help us understand where we can do better.
After checking, we can see that there is an ongoing ticket already open with our relevant team to investigate your refund further.
For security and privacy reasons, we are unable to handle refund-related inquiries through social media. Please allow us to continue assisting you via direct email, where we can securely review and provide updates regarding your refund.
Thank you for your understanding and cooperation.
We are continuously working to improve our service for all Flywire users, and your input plays a valuable part in that process.
Kind regards,
All good service
9. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flywire
Hi Mohammad,
Thank you so much!
Best,
Payment Experience Team @ Flywire
Vastaus yritykseltä Flywire
Hi Shaik,
Thank you!
Best,
Payment Experience Team @ Flywire
I HAVE NOT RECEIVED THE PROVINCIAL…
I HAVE NOT RECEIVED THE PROVINCIAL ATTESTATION LETTER FROM ALGOMA UNIVERSITY SINCE I PAID MY TUITION FEES.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flywire
Hi Chiaghana,
Thank you for taking the time to share your opinions with us. Your feedback will be taken into consideration.
Please note that the Provincial Attestation Letter (PAL) is issued by the educational institution, not by Flywire. Flywire acts as a third-party payment processor and facilitates the transfer of tuition payments to the institution.
If you have a Flywire Payment ID for your tuition payment, please feel free to share it with us via email at support@flywire.com, and we can check the payment status for you.
For requests regarding the issuance or status of the Provincial Attestation Letter, we recommend contacting Algoma University directly, as the university is responsible for issuing and providing this document.
We hope this helps clarify the appropriate point of contact. Thank you!
We use customer insights to focus our attention on problematic areas, and it is honest feedback like yours that helps us improve.
Kind regards,
Vastaus yritykseltä Flywire
Hi Ngozi,
Thank you for using Flywire!
Best,
Payment Experience Team @ Flywire
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