Received a courtesy call the morning after ordering from Flooring365 to arrange a standard delivery inside four days. Danielle was polite, clear and gave me all the details needed for fast and efficie... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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This is the second order for me. The first order was very professional and the product was outstanding, everyone comments on my new floor, so i decided to put down the same flooring in my bedroom.... Näytä lisää
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Chris from flooring 365 has been brilliant from start to finish offering quick samples, photos, expert advice and made the process of buying some beautiful wood herringbone flooring a breeze. I never... Näytä lisää
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When I had an issue with payment on the website I gave up. Then I got a phone call from Russell in sales and he gave great product advice as I had not allowed enough underlay or glue and sent me a pr... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Flooring365
Yrityksen kirjoittama
Flooring 365 - Your Flooring Solution, 365 Days a Year
Welcome to Flooring 365, your premier destination for high-quality flooring solutions across the UK. We specialise in a comprehensive range of flooring options, including luxury vinyl tile (LVT), laminate, wood, sourced directly from leading manufacturers.
Our commitment is to provide an exceptional customer experience from start to finish. We offer:
- Extensive Product Range: Find the perfect style and grade for your home or commercial project.
- Competitive Trade & Retail Pricing: Exceptional value without compromising on quality.
- Expert Advice: Our knowledgeable team is here to guide you to the best choice for your needs and budget.
- Nationwide Delivery: Reliable and fast delivery service to your doorstep or site.
At Flooring 365, we believe in quality, service, and trust. We are dedicated to ensuring your complete satisfaction, making us the reliable partner you can count on every day of the year.
Choose with confidence. Choose Flooring 365.
Yhteystiedot
Unit 4 Crosland Moor Garage, Blackmoorfoot Road, HD4 5AQ, HUDDERSFIELD, Yhdistynyt kuningaskunta
- 03330020175
- sales@flooring365.co.uk
- www.flooring365.co.uk
4,6
Erinomainen
1 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 89 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Danielle in customer services
Danielle in customer services was fabulous and efficient when booking my flooring delivery and making changes to my order that I had made a mistake with. Thanks
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flooring365
Thanks for your review. It’s great to know everything was handled efficiently and that changes to your order were sorted without any hassle. That’s exactly how we aim to keep the process.
The Flooring365 Team
Excellent service
Excellent service and Chris was most helpful and polite.
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flooring365
Thanks for your review. It’s great to know Chris provided the helpful and polite service we expect for all our customers.
The Flooring365 Team
Danielle looked after me really well
Danielle looked after me really well. Delivery all booked in smoothly
I can’t wait to see the flooring
Thanks
16. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flooring365
Thanks for your review. It’s great to know everything was arranged smoothly and that you felt well looked after. We hope you love the flooring once it’s down.
The Flooring365 Team
Russel Kitson is the rudest man you’ll…
Russel Kitson is the rudest man you’ll ever deal with. Terrible quality goods. No after sales support at all.
Will be the worse decision of your life…but you get what you pay for and the goods are a terrible quality.
Check the Google reviews as well
Dealing with Russel is impossible…. Look at how he replies to all the negative feedback.. very very strange indeed.
15. helmikuuta 2026
Oma-aloitteinen arvostelu
Great Customer Service & product
I requested some wooden floor samples which came very quickly & were packaged perfectly
It was so nice to then get an email from Chris the Sales Team Manager checking if any further help was needed
I loved the product & wanted to look at going ahead with it. Chris kindly worked out how much was needed & quoted me a price
All this service was provided quickly & has made the process such a positive experience
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flooring365
Thanks for such a detailed review. It’s great to know the whole process felt smooth and well supported, from samples right through to pricing. Chris will be pleased to know his follow-up and guidance helped make everything straightforward.
The Flooring365 Team
Great customer service.
Great customer service.
Requested some flooring samples and they arrived on time.
7. helmikuuta 2026
Vastaus yritykseltä Flooring365
Thanks for your review. We’re pleased the samples arrived on time and that everything was straightforward — just how it should be.
The Flooring365 Team
My experience ordering LVT
Had a few questions before ordering the LVT which Lily was able to answer and after I placed the order i immediately got a call from Danielle to arrange delivery. Great service from both parties
11. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flooring365
Thanks for your review. It’s great to know your questions were answered clearly before ordering and that everything moved quickly once you placed it. That’s exactly how we aim to keep things — straightforward and well organised.
The Flooring365 Team
Thanks for the samples
Thanks for the samples! I ended up not using them! But they are really good in sending us samples!
31. tammikuuta 2026
Vastaus yritykseltä Flooring365
Thanks for your review. We’re pleased the samples were helpful, even if you decided to go in a different direction. If you ever need anything in the future, we’ll be happy to help.
The Flooring365 Team
Avoid this company
Avoid this company. Their managing director Russell Kitson should really hire a sales director because he has no idea how to deal with customer issues. Wood flooring delivered covered in glue that had burst from the bottle packages together. No apology. No offer of compensation. Can’t even replace the bottle of glue as he doesn’t deliver just glue. Use this company at your own risk!
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flooring365
Thanks for your review. We understand it was frustrating to receive glue that had spilled during delivery, which was the only item affected. As you mentioned, the flooring was undamaged and could be cleaned. A refund was issued for the glue, and with the product now resolved, there’s nothing further we’re able to offer.
The Flooring365 Team
Good technical help
Good technical help otherwise I probably would have ordered the wrong items. Fast service and clear billing
9. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flooring365
Thanks for your review. It's great to know the technical advice helped steer you in the right direction. We’re pleased everything else from service to billing was clear and straightforward.
The Flooring365 Team
245£ for delivery - £85 upfront then they call you wanting more
I ordered 2 packs of wooden flooring
When I went to pay delivery was £85 for standard 3-5 day delivery.
I paid 335£ in total and thought I’d done everything to receive the order.
An hour after ordering online I received a phone call from flooring 365 ask me to pay another £160 to deliver in central London because I’d ordered to central London, SW6 - I thought this was extremely cheeky and in total delivery being £245 - (similar the product cost) I felt was outrageous. I asked for a refund and they said they couldn’t process this for 14 days. Leaving me with no floor boards but £335 unavailable for two weeks.
Adding the cheeky nature for the process I won’t be using flooring 365 again.
3. helmikuuta 2026
Vastaus yritykseltä Flooring365
Thanks for your review. The delivery charge shown at checkout is based on standard mainland rates, but certain central London postcodes, including SW6, do carry additional courier costs due to access restrictions and higher service charges. These details are noted in our delivery information.
Refunds are processed as quickly as possible on our end, though sometimes payment may take up to 14 days to return the funds. We understand this isn't ideal and appreciate your feedback, which helps us continue improving our service.
The Flooring365 Team
While there were some initial delivery…
While there were some initial delivery issues, I am incredibly impressed with the quality of the flooring. I can’t thank Danielle enough she truly went above and beyond with her customer service to get everything sorted. I’m so excited to see it fitted! Thank you 365 Flooring.
Amanda
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flooring365
Thanks for your review, Amanda. We’re really pleased to hear you’re happy with the quality of your flooring and that Danielle was able to step in and get everything sorted. We hope the final result looks fantastic once it’s fitted!
The Flooring365 Team
Samples arrived next day
5. helmikuuta 2026
Vastaus yritykseltä Flooring365
Thanks for your review. We’re pleased to hear your samples arrived the next day. Our fast and free sample service sends all samples 1st class to help you get started on your project without delay.
The Flooring365 Team
Vastaus yritykseltä Flooring365
Thanks for your review. We're glad to hear your samples arrived promptly — we hope they help you find the perfect flooring for your project.
The Flooring365 Team
Lily you're very helpful assistant
Ordered my requirements for 40m2 of flooring talking to
Lily who was extremely helpful.
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flooring365
Thanks for your review. Great to hear Lily was able to assist with your order — making sure everything is right for your space is exactly what we're here for.
The Flooring365 Team
I’ve had great customer service with…
I’ve had great customer service with Danielle today, very informative and helpful. I hope the delivery goes as smoothly!
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flooring365
Thanks for your review. We're pleased to hear Danielle was able to help and provide the support you needed. We’re confident your delivery will go just as smoothly.
The Flooring365 Team
Second time I have ordered
Second time I have ordered flooring, very efficient the first and Danielle was very helpful scheduling the second delivery.
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flooring365
Thanks for your review. It's always great to see returning customers, and we're glad everything went smoothly again. Danielle will be pleased to know her help made a difference.
The Flooring365 Team
Only ordered samples for now prompt…
Only ordered samples for now prompt delivery lovely colours.
2. helmikuuta 2026
Vastaus yritykseltä Flooring365
Thanks for your review. Great to hear the samples arrived quickly and you're happy with the colour options, we hope you find the perfect fit for your space!
The Flooring365 Team
Surprising delivery instructions after purchase
The delivery service is expensive considering what I have paid for it and the following instructions:
The delivery schedule is from 8am to 6pm. (I cannot leave my place for the day at any moment). The goods are going to be left on the outside door (of my flat, I live in a 2nd floor and the delivery is 7 items of 23Kg each ) and if the truck equiment does not work I would need to help the truck driver to unload my goods. I am not sure how much time I will have to check my goods becuase the driver is on a hurry. If the goods are damaged I need to state it in the delivery paperwork or the goods won´t be replaced.
1. helmikuuta 2026
Vastaus yritykseltä Flooring365
Thanks for your review. We appreciate your comments and are glad to clarify how our delivery process works.
Our delivery team will always aim to ensure your flooring arrives in good condition, and we allow time for a check upon arrival. In the unlikely event there’s an issue, noting it at the time helps us resolve things promptly.
Where delivery access is limited or assistance may be needed, we ask in advance so that, if necessary, we can arrange delivery using a suitable vehicle on a different day. As deliveries are made to the kerbside, our drivers aren't insured to bring flooring inside the property.
The Flooring365 Team
Excellent service - excellent product
Just had my engineered oak flooring delivered and it’s beautiful! From start to finish my experience has been excellent. I received a sample promptly, a follow up call from Lily who was very helpful and in no way pushy which was much appreciated. I didn’t want my flooring delivered immediately and so I was contacted by the guys from dispatch who arranged a set date for delivery. Needless to say delivery was on schedule, the courier communicated a two hour window and the product arrived in pristine condition.
Great service and great product!
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Flooring365
Thanks for such a thoughtful review. We're really pleased to hear your experience went smoothly from start to finish. It's great that Lily and the dispatch team were able to support you with everything from samples to delivery. We hope you love it in your space!
The Flooring365 Team
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