First Tech - Terry Ave North Arvostelua 12

Awesome experience! Francis was super helpful

First Tech Leadership Team,

I want to take a moment to recognize Keion Mauldin, Senior Customer Experience Manager at the Terry Avenue branch of First Tech Federal Credit Union in South Lake Union, for the outstanding service he recently provided to my business, MC3 Logistics.

Last week our company faced a payroll processing issue tied to an internal transfer between accounts. Keion stepped in immediately, took full ownership of the situation, and worked quickly to review the transaction, correct the issue, and provide the documentation we needed to resolve the matter.

His responsiveness, calm approach under pressure, and clear bias for action helped us navigate what could have been a very difficult situation for our business. Because of his efforts we were able to stabilize the situation and avoid disruption that could have affected more than 60 employees who depend on timely payroll.

That level of professionalism and commitment does not go unnoticed. Keion represented First Tech extremely well and demonstrated the kind of service that builds long term trust with business clients.

Please extend my sincere thanks to him and consider noting this recognition in his personnel record. His support made a real difference for our team and our employees.

Mark Hatcher
Owner and Operator
MC3 Logistics
Seattle, Washington

Francis was great! He helped me out with a lot more than my original questions.

First tech has been incredibly helpful and responsive. They're attentive and will go out of their way to help.

Collin went above and beyond the deposit - explained how to do deposits via the app and made suggestions on our accounts.

Great experience with Francis getting my debit card printed, very helpful and friendly!

Collin Scott was quite helpful with my request today. He also offered additional follow-up help via email. I appreciate his professionalism and friendliness.

I came to the bank with several errands on my to-do list. As Michelle Glazer was taking care of a matter for me, we were casually chatting, and through her curiosity, she sorted out that many of the things I thought I was going to need to do someplace else could be done with her. She saved me so much time. She was personable, curious, kind and so helpful.

friendly staff, easy to navigate, and quick services

Ratish has been very helpful with the smooth bank opening process and also explained all the different products. Having relocated from India to US, Ratish ensured that we are provided with all the information of US banking and made the process very smooth!

Beat customer support from abraham and sunil

Simantiny Roy was extremely helpful and she walked me through the products, benefits and all other details. She made sure I had a seamless experience with First tech and she's quick to respond and extremely pro-active.