First Tech - Cedar Hills Arvostelua 85

Shelley really went above and beyond to explain, advise and was a delight to have a conversation with. It’s so nice to have someone behaving with genuine kindness and respect while helping clear up an issue with my debit card. I also really appreciated how she let me know ways to improve my banking experience and I plan to take the advice as soon as I am able to. Shelley is a shining example of flawless customer service.

Kay Murray at Cedar hills location was very helpful with my banking questions. She is friendly too!

Scott who quickly communicated his solution for my request.

Scot Taylor was very patient and helpful

Very professional

I wanted to sincerely thank you for the outstanding service you provided Benny. I am very impressed by your professionalism, quick and clear communication. The process was opened my account that save me a lot of time! Awesome!

I make a call to my first tech bank this morning, it was quick and no delay which makes me happy.

Big Chai Tea is a hoot gave me great information and fingers crossed 🤞 everything goes well 😊

Benny Mirsan helped with a deposit, creating a new CD, and a small withdrawal. He’s a very personable and knowledgeable rep and sometimes (like that day) is available without an appointment. He has also been reliably available for at least 2 years now - it’s wonderful to have consistency and continuity.

Very professional, supportive and always clear communication.

The lady who helped me perform a wire transfer was of tremendous assistance and made the transaction occur after I failed trying it on my own online.

AJ Huy is an exceptional representative and you are fortunate to have him work with you. He has always treated us with respect and guided us through our financial journey with First Tech in a friendly and professional manner.

My husband and I have been banking with First Tech for almost 8 years now. During this time, I've worked with several Premier Financial Representatives. I've been working with Christopher J Ray for the past four months and he has been far and away the best because 1) whenever I've called or written him for help he has gotten right back to me 2) he gets working on the issue promptly and has an answer or solution within the day (or even the hour) AND 3) he is fun to talk to.

I have had a auto loan with First Tech since 2021. I've always been treated with respect and kindness...like I really mattered. I called yesterday asking for a 10 day payoff for my credit union as we need to refinance our truck. The representative attempted to email the info a few times but it wouldn't come through. I repeated my email address to confirm but it still didn't come through. I was referred to call my Credit Union suggesting that they contact First Tech. ( for some reason that wasnt possible)We dldecided I would try today. I called thus morning and spoke to Marissa Ac and she took the time to find that my email address was entered incorrectly...Marissa's patience, kindness and professionalism is rarely encountered these days. What a gem you have in this employee. If we ever finance another vehicle I will truly ask if funding with First Tech is possible. Thank you again and may God bless you all greatly this coming year.

The representative who assisted me did an excellent job in helping me log into my account after I experienced some unusual computer difficulties. In my opinion, she went above and beyond in performing her duties.

Shivani Maratha at the beaverton OR helped us move accounts to our trust. She explained things clearly and took care we understood every thing

First time opening an account at First Tech Federal Credit Union and all went very smoothly. I was treated well by the representative and the process took a while, but I had constant communication from rep and all was taken care of with the utmost care. Very pleasant environment and friendly, helpful workers.

This virtual banking is somewhat new and I am not tech savvy at all. But because the rep who helped me was so patience and kind. I was given excellent help step by step instructions. She was great!

Benny Mirsan is our premier banker and very accommodating. Benny always puts us first, listens closely to our requests and help needed, and then provides options for managing our money with the best possible results.

I’ve been a First Tech Credit Union member for many years and even had a mortgage with them about 10 years ago. In 2019, I opened a savings account with about $900 because I wanted to rebuild my relationship with First Tech and support a local credit union that I trusted.

For several years, everything was fine — no fees, no issues. I assumed my savings were safe. Then, in May 2024, the account suddenly began incurring $10 monthly “balance below $1,000” fees. I didn’t realize this was happening until recently, when I checked the account and discovered that hundreds of dollars had been taken in maintenance fees. It was shocking and disappointing, especially since I was never informed of this condition when I opened the account although it was possible, I signed onto something with fine print however I found that impossible since for years the account had no fees attached.

If a credit union is going to charge monthly fees, members should receive at least some fee-for-service — a notification, email, or call explaining the new fees or how to avoid them. Instead, there was complete silence.

When I came into the branch to discuss the situation, their representative told me they would speak with management, In fact, I brought a check for $5000 and deposited it right away to make my account above their fee threshold. About 10 days went by and I sent a follow up email to the representative who helped me and they didn’t know what I was talking about until I reminded them. It was very disheartening to experience this since first tech once prided itself on personal, member-focused service.

The final straw came when I later returned to close the account. I was in and out in under two minutes — no one asked why I was leaving or showed any interest in explaining anything. The rep who helped me close the account, even commented, “Oh, you only have a membership account,” which felt dismissive and unprofessional.

I truly wanted to re-establish my relationship with First Tech after having trusted them with a mortgage years ago, but this experience left my wife and me questioning whether the credit union still values its long-time members the way it once did. I hope this feedback helps others in considering their hard earned money is safe here or maybe the bank if just helping themselves to your account which is what happened in my case.