First Alternative Arvostelua 2 289

I needed confirmation of my NCB as I didn't receive a pdf of it via e-mail when I cancelled my policy due to selling my vehicle. The customer representative, Lukho who I spoke to via online chat promptly helped me with this!

Lukho is what all customer service advisors should be like, able to assess the query and handle it in a quickly and timely manner.

So far I am pleased, simple user friendly process, payment and access to most important documents. Overall pleased.
I would have liked to see easier access to breakdown and admin, claims contacts and emails to ease burden on live support.

Like them. Nice portal for all your documents and agents are very helpful

Very clear website easy to use. Very competitive price for my car insurance. 5 star review reassuring. I have already recommended you to a friend.

Although mine was complex as I have been driving a company car for 35 years so hadn't needed to insure 2 cars previously yours was the easiest to use to explain this.

For new customers great I took my initial insurance out in December 2025.
Changed my car, they wanted more than I paid initially for changing over for 8 months cover.
Going back ax as a new customer it’s much less and as expected for 12 months cover. I then cancelled my first policy. After they contacted me and asked why I was leaving they then after I asked removed the £67 cancellation fee prior to agreeing to my refund.
I doubt I will reinsure when due for renewal.

Lots of flexible options available and competitive on price

Thanks soo much I really like your service

My daughter helped me because I am not too good at modern technology.. It seemed very straightforward and everything was easily understood .For my age since loosing my husband and having to get insurance in my name was proving to be quite difficult even though I have been driving for 50 years with only one very small accident to take into account so I was very pleased to get a quick and reasonably priced offer . .

Easy to understand the offers. Quick response to payment. All documents in order.

Quick,easy, good price.

It was fairly easy process of getting good cover at a great price.

We had received a much higher quote from our existing car insurance provider so we began to shop around. Many other sites offered similar or higher quotes; however, we tried Go Compare & we're delighted when First Alternative came up with a like-for-like policy at a significantly reduced price. It was a no-brainer to switch to them & the entire application process was easy.

Hi 👋
Just Done insurance and it’s great service!
Recommend.
Santa.A

Easy platform to use. Clear information on what the insurance covers Cost effective

I switched to First Alternate Insurance and got a much cheaper quote than my previous company. The customer service was also good and easy to deal with. Overall, a great experience.