The ordering and delivery went smoothly, but upon opening up the box I had a couple chips in the actual fireplace and questions on the pilot light. I called and asked questions and got the run around... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Seamless process from start to finish. I couldn't be more pleased with my 8' fire table! The shipping was fast with excellent packing, delivered on oversized pallet. Install was simple using their... Näytä lisää
Yritys on vastannut
My experience was made great because of your customer sales rep Lucas. After two calls and (me) literally being clueless on what I needed for an outdoor gas fire pit, Lucas walked me through and built... Näytä lisää
Yritys on vastannut
Matt was so helpful. He answered every question and explained in detail exactly what products we needed to complete our project. We feel very confident now, but he assured us that customer service w... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Takkamyymälä
- ja myös
- Huonekaluliike
Yrityksen kirjoittama
Welcome to FirePitsDirect.com! We're glad to see you visiting our web site and that you're taking the time to see who we are and what we're all about. We're proud to be able to offer you the best overall values to be found on the internet today. Our commitment to customer service and product knowledge ensures that we'll be here before, during, and after your purchase from us. The owners and managers of Spotix.com have over 20 years of combined hearth, patio, and barbecue industry experience. This long history means you can be confident that we know our business and our products, as well as how to best serve our customers' needs. Spotix Inc. is the parent company that owns and operates several online stores (www.firepitsdirect.com, www.fireplaceremotecontrols.com, www.kickassgrills.com) along with a local showroom at 2810 Stoner Court #1, North Liberty, IA in the Iowa City area. By being experts in the products that we sell we can offer you the best customer service and support that you deserve. Thank you for browsing our stores and we look forward to serving you in the near future!
Yhteystiedot
2810 Stoner Court, #1, 52317, North Liberty, IA, Yhdysvallat
- 877-374-6777
- sales@spotix.com
- www.firepitsdirect.com
4,3
Erinomainen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Told me I could exchange a hose
Told me I could exchange a hose, three times verified, waited til I ordered replacement, then told me I couldn’t return other unused hose.
Fraud!
16. helmikuuta 2024
Vastaus yritykseltä Fire Pits Direct
Good morning Thomas,
Thank you for the feedback. We have a 30 day return policy on all items unused and in there original packaging. The original order was placed on 11/20/23 and the replacement order was placed on 2/16/24 which is well outside of that window and so unfortunately we would not be able to return that item as it is outside of that window.
Best,
Vince
FirepitsDirect
Easy and informative
Quick response to my questions and easy to use/understand website made my purchase super easy!
9. helmikuuta 2024
Vastaus yritykseltä Fire Pits Direct
Hello Steve,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Nick was very helpful in finding the…
Nick was very helpful in finding the right part that I needed. Very professional. Great job!
13. helmikuuta 2024
Vastaus yritykseltä Fire Pits Direct
Hello Wayne,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Nick!), and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Very knowledgeable and heplful.
13. helmikuuta 2024
Vastaus yritykseltä Fire Pits Direct
Hello Jon,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Website perfectly was easy to use
Website was easy to use, found what I needed, great price, cheap shipping and fast shipping! What else do you ever need to get your outdoor kitchen up and running! Now I’m cooking with gas! Natural gas!
Cheers,
Mr C
13. helmikuuta 2024
Vastaus yritykseltä Fire Pits Direct
Hello Scott,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Very helpful and friendly
Very helpful and friendly, I found exactly the parts I needed. Quick shipping too!
3. helmikuuta 2024
Vastaus yritykseltä Fire Pits Direct
Hello Karen,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Nice job and quick follow up questions…
Nice job and quick follow up questions to make sure the shipped the correct parts. Thank you Justin.
8. helmikuuta 2024
Vastaus yritykseltä Fire Pits Direct
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Justin!), and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Vastaus yritykseltä Fire Pits Direct
Hello Phillippe,
Thank you for your feedback. We're sorry that you're not pleased with our website. Please know we have product specialists here to assist our customers.
Best,
Firepits Direct/Spotix Customer Solutions
Vastaus yritykseltä Fire Pits Direct
Hello Mark,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Excellent sales support
Excellent sales support. Knowledgable and friendly. Would purchase again.
5. helmikuuta 2024
Vastaus yritykseltä Fire Pits Direct
Hello Brian,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! And we'd love to work with you again in the future.
Best,
Firepits Direct/Spotix Customer Solutions
That they knew what i was asking for…
That they knew what i was asking for and the item i needed was the right one and size
17. tammikuuta 2024
Vastaus yritykseltä Fire Pits Direct
Hi William,
Thanks for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Very helpful in finding the product I…
Very helpful in finding the product I needed.
Will always come back to Fire Pits Direct in the future.
27. tammikuuta 2024
Vastaus yritykseltä Fire Pits Direct
Hello Jim,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Sales rep Justin was great to work with…
Sales rep Justin was great to work with and he was very helpful and knowledgeable about the product. I purchased a natural gas outdoor fire pit amd without Justin’s knowledge I would not have known what to purchase. Thank you Justin!
18. tammikuuta 2024
Vastaus yritykseltä Fire Pits Direct
Hello Ronson,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Justin!), and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
I always get knowledgeable help from…
I always get knowledgeable help from the staff at Spotix! Thank you, as always.
13. tammikuuta 2024
Vastaus yritykseltä Fire Pits Direct
Hello Jodie,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer! We also look forward to working with you again in the future.
Best,
Firepits Direct/Spotix Customer Solutions
Tom and Lucas are outstanding
Tom and Lucas are outstanding, always helpful and willing to go the extra mile for customers. Thanks guys!!!
12. tammikuuta 2024
Vastaus yritykseltä Fire Pits Direct
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Lucas and Tom!), and we thank you for being our customer! We look forward to working with you again in the future.
Best,
Firepits Direct/Spotix Customer Solutions
Great customer service on the phone
Great customer service on the phone. My order taken efficiently. Thanks Matt and Nick!
4. tammikuuta 2024
Vastaus yritykseltä Fire Pits Direct
Hello Joanne,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Nick and Matt!), and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
John was very helpful and patience with…
John was very helpful and patience with the ordering process.
He was very professional and kind.
4. tammikuuta 2024
Vastaus yritykseltä Fire Pits Direct
Hello Sherrie,
Thank you for your review. We're so happy to hear that you're pleased with our service, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Customer service
Thank goodness for Nick, great customer service and product knowledge.
3. tammikuuta 2024
Vastaus yritykseltä Fire Pits Direct
Hello Rod,
Thank you for your review. We're so happy to hear that you're pleased with our service (especially Nick!), and we thank you for being our customer.
Best,
Firepits Direct/Spotix Customer Solutions
Pricing was sweet for my product
Pricing was sweet for my product. Free shipping was awesome. They got my business!
4. tammikuuta 2024
Vastaus yritykseltä Fire Pits Direct
Hello,
Thank you for your review. We're so happy to hear that you're pleased with our service and pricing, and we thank you for being our customer!
Best,
Firepits Direct/Spotix Customer Solutions
Fire Pits Direct shipped me the wrong…
Fire Pits Direct shipped me the wrong fire Box. I called and requested a fire box for an outdoor fire place. I ordered paid and got delivery. After being installed the Gas company informed me that it didnt put out heat because it was an indoor unit. So I called and was told they would not exchange it or credit me for the correct outdoor unit which I requested initially. Then they said they would give me a big discount on the outdoor unit. However they would never and have never given me the discount amount. So I'm stuck with a unit that I have no use for. Thousands of dollars lost. Thanks Fire Pits Direct. I've since ordered from a reputable company....
15. marraskuuta 2023
Oma-aloitteinen arvostelu
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.