FENSA Limited 

This is an update on my previous review regarding the handling of my complaint and the return of monies taken without good reason from my account.

I have had Adrian from Fensa technical dealing with this issue for the last couple of weeks and he has now after taking it on board resolved the issue to my satisfaction and also apologised for all of Fensa’s mishandling of this. He states that he will be using this as a learning curve so other members do not encounter the same problem.

I do thank Adrian for all his commitment in resolving this and hope to encounter better service and communication with Fensa in the future.

FENSA don't do anything on the inspection other than check the glass with a device, does it have a safety and fire bracket. FENSA don't check the size, fitting quality and help to stop any potential damp issues.

I was told they would report an issues to the window company and they would reinspect but not heard anything for months.

Don't trust the recommendations if you are planning to upgrade.

What is Fensa there for when they contact you to inspect a job recently carried out and 2 weeks later cancel it. Fensa are supposed to be on the side of the customer. How do you know if something is not right with the installation.

Something not right.

Being a registered installer with FENSA I find it hard now to sing their praises after trying to contact them with a billing issue. I found they have removed all their email addresses off the website and any direct contact with their members, a one single phone number that had a large waiting time and contact form on their website that refused to summit and forms was the only way to speak to them now. After telephoning and waiting some time I found the staff to but has unhelpful as their website but with attitude. They had not a care for their customers and simply directed me back to their website.