Went into the Knaresborough store today and was served by a lovely lady called Sarah who couldn't have been more helpful (as was her manager but I didn't get his name) Thank you so much for a lovely... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Shockingly bad. Owing to their new computer system, my order was lost, found, booking date not booked, not available, rebooked for the original booking etc etc. The Customer Service lady was helpful... Näytä lisää
Yritys on vastannut
I have spent a long time looking for a new bed for my daughter Ava……as soon as I walked into the Dream’s store in ALTRINCHAM I was greeted by the friendliest staff member whom I believe was called... Näytä lisää
Great experience from start to finish with the staff explaining all options of mattresses and frames to us. Would highly recommend
Yrityksen tiedot
Tietoja yrityksestä Feather & Black
Yrityksen kirjoittama
We believe that beautiful furniture is an investment for lifetime pleasure, and that the best mattresses are handmade and filled with natural materials. In everything we do, we strive to do the right things for our customers, suppliers, team, and the planet. Our customers praise our quality, our designs, and our passionate team.
Through our parent company, Dreams, we offer free room of choice delivery, a 100 night comfort guarantee, and a choice of payment options.
Yhteystiedot
Yhdistynyt kuningaskunta
- 01494 415399
- customerservices@featherandblack.com
- www.featherandblack.com
3 for 2
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The customer service
The customer service. The sale made the choice irresistible.
Brilliant cheeerful team arrived with…
Brilliant cheeerful team arrived with bed frame... and disposed of old bed frame and mattress - superking and heavy! - without any issue.
Tricia at F&B was super helpful and couldn't have done more. The whole team were really great.
Very pleased would recommend.
The lady in the shop was really helpful…
The lady in the shop was really helpful when assisting us in picking a new bed. Would recommend to use this shop.
Excellent range of quality products
Excellent range of quality products at reasonable prices. Extremely pleased with the wrought iron bed frame we purchased for a guest room. Well made and sturdy. Certainly looks like it will last a lifetime!
Great Oliver bed
Great Oliver bed, loving the Coral colour, I’m really pleased with this purchase.
Delighted with my new bed from Feather…
Delighted with my new bed from Feather & Black! Excellent quality and looks fantastic.
The delivery team were brilliant. Very professional, friendly and efficient. They handled everything with care and made the whole process effortless.
Great product, even better service.
Delivered on time and efficiently
They kept us updated on delivery times. Delivery people were very good in taking away the old mattress and unwrapping the new one carefully. A bag for the old mattress didn't arrive until afterwards but the delivery men wrapped the old one in the wrapping for the new one and taped it all up securely. Very efficient.
The two delivery drivers were…
The two delivery drivers were excellent! They unpacked, assembled the bed, and took the rubbish away. Extremely polite and conscientious about covering their shoes to protect my carpet, and very careful when moving the bed upstairs. They phoned to say they were on their way and gave a 15 minute update before they got to us. Thank you.
Adien, Stuart & Tod were a profession Team
The Delivery team were helpful, wore Overshoes the guys Adien, Stuart, Tod were friendly and took the items to the Bedroom, they kept me informed on route and were perfectly on time.
Left me instructions information overall excellent
Super helpful
A problem occurred on the morning of delivery, but this was resolved quickly an effectively by customer services and the delivery drivers. They did what was necessary to ensure a happy customer.
A welcoming and friendly atmosphere
A welcoming and friendly atmosphere. Staff knowledgeable but not pushy. Gave us space and time to consider our selection. Explained the difference between different make ups of the mattress. An easy and efficient order process.
Great service, third purchase
Excellent service and advice from Jasmine when choosing our new bedstead. This is the third bed we have purchased from feather & Black as we like the designs and the quality of materials. 4 stars given as some items I was interested were not in stock.
Great experience
Great experience. Don’t think I have met a more helpful salesperson. Very friendly great knowledge and left with a new bed. Thank you
Beautiful product
I visited the Watford store, they had just had new product set up. The store was very inspiring. I could of bought the whole shop! My purchase was polite, efficient & the staff were extremely knowledgeable.
Professional 'above and beyond' service
I have had an amazing experience from the Dreams store which stocks Feather & Black in the Knaresborough store.
Isabella who is the key Feather & Black specialist ~ well, she has gone above and beyond to assist me with a special purchase with a limited window of opportunity for the delivery. I have purchased the most beautiful bed for my sister in law, which is being made to order by the supplier of the new collection of Iron and Brass beds that F&B have recently launched... honestly, the care and support offered by everyone involved is a credit to Feather and Black, the iron bed company making the bed and Isabella at Dreams...They have worked together to help me, the kindness and communication from the team involved has been nothing short of above and beyond. The 'can do' attitude from them all has been incredible. I can't thank them enough.
Really good experience
Really good experience. The lady in the showroom was exceptional. Very knowledgeable and we had no pressure put on us.
Having been to several other shops and not ordered , her knowledge and experience made us feel reassured and we purchased not only a luxury mattress but also a new bed
Would certainly recommend going along to their showroom
Good sales person
Good sales person. Went out of her way to contact other stores for the bed we wanted. Followed up with calls as promised and was willing to assist with the purchase.
Excellent service
Excellent service
My bed arrived on time & I was kept up to date on the day of arrival.
I had the service to assemble my bed, this was done quickly & efficiently, leaving no mess.
The two delivery men were polite, professional & thoughtful.
The bed is of a very good quality.
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