Quite disappointed on this store. I've bought 4 cans of Montana Black and the colours were too different from the website catalogue. When I asked for a free label to send back two of the cans I was re... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Fantastic company, had an issue caused by myself not the company. Contacted them and Louise was fantastic, replied quickly, very professional and helpful and resolved the issue keeping me info... Näytä lisää
Item was delivered on time and at a great price too. Happy to support a family owned company and would recommend to others
Excellent customer service. I contacted them regarding an issue that I had with a product and they responded really quickly with a good will gesture resolution. Could not fault the service received. I... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Fat Buddha Store is a premium online retailer offering a wide range of streetwear, skateboarding gear, and lifestyle products from some of the world's most popular brands. Established in 2006, the store has since become a go-to destination for fashion-forward individuals looking to express their unique sense of style through clothing and accessories. At Fat Buddha Store, customers can browse through an extensive selection of clothing, shoes, accessories, and lifestyle products from leading brands such as Carhartt, Deus Ex, and Red Wing, among others. Whether you're in search of a new pair of sneakers, a trendy t-shirt, or a stylish backpack, the store has something for everyone. In addition to its diverse product range, Fat Buddha Store is also known for its exceptional customer service. The store's team of knowledgeable and friendly staff are always on hand to answer any questions and provide expert advice on the latest trends and styles. The store also offers fast and reliable shipping to customers across the globe, making it easy for anyone to shop with ease. Overall, Fat Buddha Store is the ultimate destination for anyone looking to elevate their streetwear game and express their personal style through fashion. With a wide range of high-quality products, exceptional customer service, and a commitment to staying up-to-date with the latest trends, the store has established itself as a must-visit for fashion-forward individuals everywhere.
Yhteystiedot
81 Queen St, , G1 3DA, Glasgow, Yhdistynyt kuningaskunta
- 0141 226 8972
- sales@fatbuddhastore.com
- www.fatbuddhastore.com
4,3
Erinomainen
294 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 70 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Useless customer service and utter contempt for customers
Ordered a pair of Redwing shoes along with a couple of shirts from them on Thursday 8th Jan totalling £453. it said that orders over £150 ordered before 2:30pm would be sent out with DPD for next working day delivery, so Friday. By Friday I hadn’t heard anything from them so contacted them via their website and said that I understand there’d been a storm so wasn’t bothered about a bit of a delay but do they know when it’ll be sent out. At about 4pm I received an email from DPD saying they were expecting a parcel. Great. Unfortunately they still haven’t received it and it’s now Tuesday 13th. I had a shambolically slow reply to my original email on Monday from someone called Aime saying they’d speak to the web team and get back to me. They never did. I’ve reached out via email now a further 2 or 3 times asking for it either to be sent out or refunded and they’ve completely ignored all of them except for an automated reply saying they’re working through their emails. So tomorrow morning I’ll have to start a charge back with my credit card provider. Awful company who treat customers with contempt who I wouldn’t recommend using.
Update: after informing them I wanted a refund or I would start a chargeback they didn’t refund me and instead sent the items out. They didn’t email me to inform me of that so the first thing I knew was when DPD said they’d be delivering today and I’m not there. Shambles.
13. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fat Buddha Store
Thank you for your feedback. I’m genuinely sorry for the delay with your order and for the poor communication around it.
This was not handled as it should have been. A DPD label being created can make it look as though the parcel is already moving, but it only means DPD have been notified to expect the parcel. In your case, the order should either have been dispatched sooner or you should have been clearly updated and given the option of a refund before it was sent.
I also completely understand how frustrating it is to receive a vague reply saying we’ll check with the web team and then not hear back. That is not the level of service we want to give, especially on a £453 order.
What I would say is that this was not contempt for customers. We are a small independent business and, at the time, we were dealing with weather-related courier disruption and a backlog of customer emails. That explains the delay, but it does not excuse the lack of clear follow-up.
I’m sorry again for the inconvenience caused here. We have since made changes to improve how online orders and customer emails are handled, because we know this experience fell well short of what customers should expect from us.
Fantastic
Fantastic store, great service, will definitely use again.
4. tammikuuta 2026
Oma-aloitteinen arvostelu
Ordered a fleece
Ordered a fleece on the 5th of December. DPD driver then took a picture of behind the building I live in - clearly stole it as no further action was taken to deliver it. Contacted FatBuddha - who are impossible to get ahold of, by the way, spoke to the most condescending salesperson who was unhelpful. Only just got a refund on the 9th of January when I wanted the fleece, but no stock..
5. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fat Buddha Store
Hi
We're really sorry that this happened with your order, and we completely understand how frustrating it must have been, especially when you wanted the fleece rather than a refund.
From what you've described, this was raised with DPD as a delivery issue, as the parcel showed as delivered, but the proof of delivery clearly did not resolve the matter. Unfortunately, when a courier marks a parcel as delivered, we have to follow their investigation process before we can take final action, which can be slow and is largely outside our control.
That said,we'ree sorry that you found it difficult to get hold of us and that your experience with us felt unhelpful. That is not the level of service we want anyone to receive.
By the time the claim was resolved, the fleece was no longer available, so the only option left to us was to refund you in full, which was processed on 9th January. We appreciate that this was not the outcome you wanted, and we’re sorry again for the delay and inconvenience caused.
Not worth the hassle, choose a reputable supplier.
Ordered a coat that arrived without tags/ new product label which meant I couldn't return it for the next size up.
Unfortunately I dont have a leg to stand on because how can I prove that.
Probably a great physical store, but I'd just avoid online purchases.
1. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fat Buddha Store
Thanks for taking the time to leave a review, and I'm sorry to hear you felt let down by the online experience.
We do understand how frustrating it is when something doesn't work out size-wise, especially when you simply wanted to exchange for another size. For returns, we do need items to be returned in a resaleable condition with the original tags and product labels attached, as this is also what our suppliers and future customers expect from us.
We're pleased to hear you see value in the physical store, but we're disappointed that your online experience didn't match it. We are a small independent business, and we're continuing to improve our online processes so that customers receive the same level of care online as they would in-store.
Glad i found this store
Glad i found this store. Used a couple of times now and really like the products.
Service and delivery has been great, had to return a pair of boots with no problem which gave confidence to purchase more items.
Much prefer to use a smaller independent shop, highly recommend and great selection of products.
Thanks
2. joulukuuta 2025
Oma-aloitteinen arvostelu
Ordered a nice cap
Ordered a nice cap, good price, arrived quick.. happy with the service and purchase generally ❤️
26. joulukuuta 2025
Oma-aloitteinen arvostelu
We couldn’t find a particular item a…
We couldn’t find a particular item a short time before Christmas to buy online….Fat Buddha had it ..!! We got it in good time , no added costs , a little treat with it. Try Fat Buddha every time before Amazon which didn’t have what we were looking for. Thank you! Will definitely be shopping with them again.
18. joulukuuta 2025
Oma-aloitteinen arvostelu
Love this store !
Ordered from overseas and the whole process was easy and smooth !
25. joulukuuta 2025
Oma-aloitteinen arvostelu
Great service
Great service, got a really good price on my bag in the Black Friday sale, so ordered a little something else. Good price for delivery and items come quickly and exactly as described. Would recommend this company and would definitely use again. Great selection of products.
25. joulukuuta 2025
Oma-aloitteinen arvostelu
Poor operation
Placed an order, paid for next day delivery & was contacted on the delivery day to say they were out of stock. Not good enough. I’m now left with no present for my husband. So disappointing.
23. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fat Buddha Store
Thanks for taking the time to leave a review. We'ree genuinely sorry that we let you down here, especially when the item was intended as a present for your husband.
You're absolutely right to be disappointed. When an order is placed with next day delivery, you should not be contacted on the delivery day to be told the item is out of stock. That is not the level of service we aim to provide, and we fully understand how frustrating and inconvenient this must have been.
We have recently made changes to our online stock and order processing to help prevent this happening again, but that does not change the fact that your experience was poor. We apologise sincerely for the disappointment caused and for leaving you without the gift you had planned.
Great item and super fast delivery.
22. joulukuuta 2025
Oma-aloitteinen arvostelu
No after-sales support at all
I bought jeans from them, the jeans were faulty, they've ignored my emails and when I phone it goes straight to answerphone - avoid using online, there's zero after sales support
Update - they did eventually respond and completely sorted my issue. I guess was just a bad time of year. Yes I would use them again
18. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fat Buddha Store
Thanks for taking the time to leave a review. I’m really sorry to hear there was an issue with the jeans and that you felt ignored when trying to contact us.
That isn’t the level of service we want to give, and I completely understand how frustrating it is when you’re trying to resolve a faulty item and can’t get a clear reply. We’ve had some pressure on our online support recently, but that doesn’t excuse you being left without help.
I’m sorry again for the poor experience, and for the difficulty getting through by phone. Our online team is best reached by email so there’s a clear record of the issue, but you should still have had a timely response.
A month after my order and still no item or refund
I ordered a pair of gloves from this site on the 17th November and when I received them they came up a little small so I requested an exchange and sent the item back. After waiting over a week I still hadn’t received my new item so I contacted them by email, I receive a reply that day saying the item was under the amount of money for an exchange and I would instead need a refund which I agreed to. Three weeks on and still no refund even after speaking to a member of staff who said he would escalate the issue to his manager. The phone now no longer gets answered and no matter what option you choose you just get sent to the shops answer machine. I have now had PayPal issue me a refund as they too haven’t been able to contact the shop.
Stay well clear of this place!
17. marraskuuta 2025
Oma-aloitteinen arvostelu
Great service!
Great service - good price, easy website to navigate, fast delivery. Really nice company to deal with. Thank you!
15. joulukuuta 2025
Oma-aloitteinen arvostelu
Where is my order???
Order placed over the Black Friday weekend. E mailed for delivery information on 8/12 as had not received any confirmation of the item being dispatched. Was told that they were unaware of why it hadn’t been dispatched. Now 14th and STILL NO COMMUNICATION. Called the store, unable to help - directed me to the warehouse, for no one to answer the phone. Voice mail left & no call back made. Hoping I may get some communication from them by leaving this review ??? Such a shame a I wanted to support an independent business.
1. joulukuuta 2025
Oma-aloitteinen arvostelu
Very efficient no hassle online…
Very efficient no hassle online experience and delivery
13. joulukuuta 2025
Oma-aloitteinen arvostelu
I had a wonderful experience with this…
I had a wonderful experience with this company. I ordered something small, and although I had a few concerns about delivery, they were quick to respond and answered my questions when I needed them. I would definitely recommend buying from them. The thoughtful touch of a little bag of Haribo and a handwritten note in the package made it feel extra special. It’s true—we need to support small businesses, and this one really deserves it.
10. joulukuuta 2025
Oma-aloitteinen arvostelu
Awful company AVOID
Wow.
This company is something else.
Placed an order for over £600, website states free next day delivery over £150. Three days later -NOTHING. It is also IMPOSSIBLE to get in touch with them, the phone number provided on the website goes to an answer machine, on the email order confirmation it actually states that they won't get back to you because they are busy?!?!? Unbelievable.
Emailed and they don't reply!?! I've tried to contact them via X, Instagram, Facebook - NOTHING.
Literally at the end of my tether with them. Looks like I'll need to see if the items arrive then get charged to return them now that the event has passed that I wanted the items for. First time I've used this company, 100% sure it's the LAST!!!
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Such a lovely company with fast…
Such a lovely company with fast shipping and great customer service!Have purchased from them a few times now and always been very satisfied
1. marraskuuta 2025
Oma-aloitteinen arvostelu
I was looking for a specific backpack…
I was looking for a specific backpack and prefer to buy from independent shops.
Came across Fat Buddha who not only had the backpack, but at a fantastic price.
Shipping was extremely quick and item was exactly as described.
Would certainly recommend and I'll definitely shop with them again.
21. marraskuuta 2025
Oma-aloitteinen arvostelu
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