Quite disappointed on this store. I've bought 4 cans of Montana Black and the colours were too different from the website catalogue. When I asked for a free label to send back two of the cans I was re... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Excellent customer service. I contacted them regarding an issue that I had with a product and they responded really quickly with a good will gesture resolution. Could not fault the service received. I... Näytä lisää
Great packaging which thankfully withstood Royal Mail dropping the mug over my back gate. Happy with the product and speed of delivery
Fantastic company, had an issue caused by myself not the company. Contacted them and Louise was fantastic, replied quickly, very professional and helpful and resolved the issue keeping me info... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Fat Buddha Store is a premium online retailer offering a wide range of streetwear, skateboarding gear, and lifestyle products from some of the world's most popular brands. Established in 2006, the store has since become a go-to destination for fashion-forward individuals looking to express their unique sense of style through clothing and accessories. At Fat Buddha Store, customers can browse through an extensive selection of clothing, shoes, accessories, and lifestyle products from leading brands such as Carhartt, Deus Ex, and Red Wing, among others. Whether you're in search of a new pair of sneakers, a trendy t-shirt, or a stylish backpack, the store has something for everyone. In addition to its diverse product range, Fat Buddha Store is also known for its exceptional customer service. The store's team of knowledgeable and friendly staff are always on hand to answer any questions and provide expert advice on the latest trends and styles. The store also offers fast and reliable shipping to customers across the globe, making it easy for anyone to shop with ease. Overall, Fat Buddha Store is the ultimate destination for anyone looking to elevate their streetwear game and express their personal style through fashion. With a wide range of high-quality products, exceptional customer service, and a commitment to staying up-to-date with the latest trends, the store has established itself as a must-visit for fashion-forward individuals everywhere.
Yhteystiedot
81 Queen St, , G1 3DA, Glasgow, Yhdistynyt kuningaskunta
- 0141 226 8972
- sales@fatbuddhastore.com
- www.fatbuddhastore.com
4,3
Erinomainen
293 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 70 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Seems like a scam… no one to speak to…
Seems like a scam… no one to speak to on the customer service team… incredibly late delivery…. Not even sure how to send it back…
Had to put a charge back through
22. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fat Buddha Store
Hi,
I'm really sorry to read this, and I completely understand why the experience has left you feeling so frustrated.
We are not a scam, but we fully accept that if an order is late, communication is poor, and the returns process is unclear, then it can feel that way from the customer's side. That is not the standard we want to give.
We have recently had issues with delayed dispatches and customer service backlogs, and while that explains some of what went wrong, it does not excuse the lack of clear communication. We are actively working through this and have now assigned a dedicated person to improve customer support and ensure customers are not left without answers.
Returns can be arranged through our returns portal or by contacting us directly via email so that we can advise you properly based on your order. I'm sorry that wasn't made clear to you at the time.
I also understand that you felt you had no option but to raise a chargeback. That's disappointing, but given your experience, I can see why you took that route.
Apologies again for the poor service on this occasion. We are working hard to get this right.
Many thanks,
Words of warning
Words of warning - stay well clear! Order placed for 'In Stock' items 16 days ago, payment processed, order not processed, order not delivered. I have received two reply emails, neither of which addressed the status of my order.
28. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fat Buddha Store
Sorry to hear this. Your order clearly should have been handled better, and I completely understand why you're frustrated.
We have had a difficult period with online order processing following a system changeover, which has, in some cases, caused delays and poor communication. That is not the service we want to give, and it is not good enough that the replies you received did not clearly answer where your order was.
We now have a dedicated person working through these issues and improving the way online orders are checked, updated, and followed up on. If this is still unresolved, please email us with your order number, and we will ensure it is properly reviewed and either dispatched, replaced where possible, or refunded.
Apologies again for the inconvenience and for the lack of clear communication.
Wrong sunglasses sent no reply
I bought some Tens sunglasses online from Fat Buddha. I am saying the brand because they’re a great company and I don’t think they should be selling with this website any longer.
Upon delivery, realised I’d been sent the completely wrong glasses wrong shape and lens colour. They had clearly been taken out of the box also, because the travel pouch was a crumpled mess - so I don’t know if they’ve been switched accidentally and the order wasn’t checked.
Disappointed I emailed customer service and explained, offering to take them into the store to exchange them. After this, I realised the sunglasses I ordered were now out of stock on the website so called the store before I travelled over. They did not have the glasses I ordered, they were out of stock. So customer service sent me in to the store to exchange glasses that they didn’t even bother checking were there? I’ve since not had a response to my last two emails to Aime so I just have the wrong glasses and I’m out the money. Awful customer service - please avoid.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fat Buddha Store
Hi,
I am really sorry about this. You are right to be disappointed, and this clearly should have been checked properly before you were advised to come into store.
It sounds like the wrong pair was sent out, and then we made the situation worse by not confirming that the correct Tens sunglasses were actually available before suggesting an exchange. That is our mistake, and I completely understand how frustrating it must have been to spend more time chasing this when it should have been a simple fix.
I am also sorry that your follow-up emails were not answered. That is not the level of service we want to give, and we have been working through a backlog, but I appreciate that does not help when you are left with the wrong item and no clear answer.
Please email us again with your order number, or reply to the existing email thread, and mark it for Louise’s attention. We will arrange either a return for a full refund or, if there is another suitable pair you would prefer, we can look at an exchange.
Again, I am sorry this was handled so poorly. Thank you for being fair enough to separate the issue with us from the Tens brand itself.
WOULD ADVISE YOU AVOID
There are clearly so many fake, planted or solicited positive reviews here. This company is truly awful. I've been waiting weeks on a reply - emails and messages have been ignored. I was never given the tracking number, the goods never arrived and the refund that I asked for (within their own terms and conditions) because of that, has never been paid back to me. Not sure they know how this whole customer service thing is supposed to work. I ended up having to do a charge back... At this rate of complaints that they receive, it starts to look deliberate and then it's something else that's much more serious than just awful service.
Just as a follow-up to their reply, they never sent the goods, after telling me that they had been dispatched, and the refund never came through - I had to do a chargeback with my bank.
AVOID THIS STORE
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fat Buddha Store
Thank you for your feedback. I’m very sorry that you have had such a poor experience with us, and I completely understand why you are frustrated if you were waiting weeks for a reply and felt ignored.
We do not plant or fake reviews. Positive reviews come from genuine customers, many of whom have had good experiences with us, but that does not take away from the fact that your experience clearly fell far below the standard we expect of ourselves.
We had a very difficult period following a system changeover, which caused delays with order updates, tracking information and customer service replies. That is an explanation, not an excuse. We should still have communicated better with you.
If your order was not received and a refund was due under our terms, then it should have been handled properly and without you needing to raise a chargeback. I’m sorry that did not happen.
We have since made changes to improve this, including having a dedicated person dealing with online customer service and order follow-up, so issues are dealt with more quickly and clearly.
I am sorry again for the inconvenience and frustration caused. This was not deliberate, but I accept that from your side it must have felt completely unacceptable.
First class service
First class service. Speedy despatch and notification and the product was well packaged. They are a great firm to do business with.
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fat Buddha Store
Thank you so much for the lovely feedback. We’re really pleased to hear your order arrived quickly, safely packaged and with clear updates along the way.
We truly appreciate your support and hope to welcome you back to Fat Buddha Store again soon.
Excellent
Excellent, I received my order on time, good price, recommended
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fat Buddha Store
Thank you so much for the great review. We’re really pleased to hear your order arrived on time and that you were happy with the price. Thanks again for recommending us, it means a lot.
Great fast reliable product yeti…
Great fast reliable product yeti cheapest on the market highly recommended thank you 🙏
26. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fat Buddha Store
Thank you so much for the great feedback. We’re really pleased to hear you were happy with the YETI product, the price and the speed of service.
We really appreciate the recommendation and hope to see you again soon.
Quick delivery
Quick delivery, which is great 😁. Good range and very competitively priced.
14. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fat Buddha Store
Thanks so much for the lovely review. We’re really pleased your order arrived quickly and that you were happy with the range and pricing. We appreciate your support.
Unprofessional and ignorant
Online orders have taken literally days, sometimes weeks to be processed (even for supposed priority orders) and there is little to no reply to emails. Management staff in store have been rude and even borderline verbally abusive to staff, and show no professionalism. Wanted to support a local independent but would never go back to such a shamefully run store.
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fat Buddha Store
This review was left by a former employee and contains claims we do not accept as accurate.
It would not be appropriate for us to discuss individual employment matters in a public forum, but we do take both customer service and staff wellbeing seriously. Any genuine concerns raised with us directly are reviewed through the correct internal channels.
Fat Buddha Store is an independent business and a Living Wage employer, and we work hard to provide a respectful and professional environment for both our team and our customers.
We are sorry you feel this way, but we do not agree with the claims made in this review and will not comment further on individual staffing matters publicly.
Keychain
Keychain was delivered swiftly and is exactly what I need. Thank you fat Buddha store👍.
10. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fat Buddha Store
Thank you for your lovely review. We’re really pleased your keychain arrived quickly and was exactly what you needed.
Thanks again for shopping with Fat Buddha Store.
I needed a good skin colour spray…
I needed a good skin colour spray paint. Found fat Buddha via a google search. Very happy with the quality of the paint and customer service. Ordered on the Tuesday afternoon and it was on my doorstep 400 miles away on Thursday lunchtime. I really like the complement slip and colour swatch attached to the parcel, but I won’t say why, as I don’t want to spoil the nice little surprise you get. You will have to order something yourself to find out why. This is my second purchase and won’t be my last. Definitely my go to place for quality spray paint. Definitely recommend.
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fat Buddha Store
Thank you so much for this brilliant review. We’re really pleased the paint was exactly what you needed and that it reached you so quickly, especially with a 400-mile journey in between.
We’re glad you liked the little extras in the parcel too. We’ll keep the surprise under wraps.
Thanks again for coming back to us for a second order and for recommending us. We really appreciate the support and look forward to helping with your next project.
Fast and easy order
Excellent variety of items on the website, priced in line with other shops. My order was packed, shipped and delivered in great time.
31. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fat Buddha Store
Thank you so much for taking the time to leave us such a lovely review.
We’re really pleased to hear you found a good variety on the website and that your order was packed, shipped and delivered quickly. We work hard to keep our prices fair and our service reliable, so it means a lot to know everything went smoothly.
Thanks again for shopping with Fat Buddha Store.
Great service
Did not wait too long for my order to arrive . Arrived on time . Carefully wrapped and now drinking out of snoopys mugs . They brighten our day . Thank you fat buddha.
26. tammikuuta 2026
Oma-aloitteinen arvostelu
Happy with my hat as described
Happy with my hat as described
10/10
28. tammikuuta 2026
Oma-aloitteinen arvostelu
happy
family owned business, clean delivery, no issues! and the vegetarian haribos were a treat :D honestly would order from here again as the value was the best, also glad to know that my product has warranty with the official brand as this store is verified!
26. tammikuuta 2026
Oma-aloitteinen arvostelu
Great jacket at a very good price
Great jacket at a very good price. Really pleased with my order. Thank you. I’ll definitely order from this store again
19. tammikuuta 2026
Oma-aloitteinen arvostelu
Great local business
Great price, fast delivery. Love to support local, family business 🙏🏼
16. tammikuuta 2026
Oma-aloitteinen arvostelu
They have really great brands and…
They have really great brands and products, and the service is great as well. Will definitely be buying more from them in the future
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Useless customer service and utter contempt for customers
Ordered a pair of Redwing shoes along with a couple of shirts from them on Thursday 8th Jan totalling £453. it said that orders over £150 ordered before 2:30pm would be sent out with DPD for next working day delivery, so Friday. By Friday I hadn’t heard anything from them so contacted them via their website and said that I understand there’d been a storm so wasn’t bothered about a bit of a delay but do they know when it’ll be sent out. At about 4pm I received an email from DPD saying they were expecting a parcel. Great. Unfortunately they still haven’t received it and it’s now Tuesday 13th. I had a shambolically slow reply to my original email on Monday from someone called Aime saying they’d speak to the web team and get back to me. They never did. I’ve reached out via email now a further 2 or 3 times asking for it either to be sent out or refunded and they’ve completely ignored all of them except for an automated reply saying they’re working through their emails. So tomorrow morning I’ll have to start a charge back with my credit card provider. Awful company who treat customers with contempt who I wouldn’t recommend using.
Update: after informing them I wanted a refund or I would start a chargeback they didn’t refund me and instead sent the items out. They didn’t email me to inform me of that so the first thing I knew was when DPD said they’d be delivering today and I’m not there. Shambles.
13. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Fat Buddha Store
Thank you for your feedback. I’m genuinely sorry for the delay with your order and for the poor communication around it.
This was not handled as it should have been. A DPD label being created can make it look as though the parcel is already moving, but it only means DPD have been notified to expect the parcel. In your case, the order should either have been dispatched sooner or you should have been clearly updated and given the option of a refund before it was sent.
I also completely understand how frustrating it is to receive a vague reply saying we’ll check with the web team and then not hear back. That is not the level of service we want to give, especially on a £453 order.
What I would say is that this was not contempt for customers. We are a small independent business and, at the time, we were dealing with weather-related courier disruption and a backlog of customer emails. That explains the delay, but it does not excuse the lack of clear follow-up.
I’m sorry again for the inconvenience caused here. We have since made changes to improve how online orders and customer emails are handled, because we know this experience fell well short of what customers should expect from us.
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