Top notch quality materials. Simply the best desk I have. Years later still holding up perfectly and the large size makes it very practical.
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
A big thank you to the team at Family Window for your excellent customer service again. Found you very responsive. We were worried after reading some reviews but reassured are not representative and w... Näytä lisää
We bought a bed and mattress from Family Window. Our plans changed and we decided we didn;t want the mattress and wanted to return it. The customer service and personal attention we got from Family... Näytä lisää
Yritys on vastannut
Repeat buyer delighted with the expert service again. Very professional. Kept with same brand for new bed - Stompa - this time a high bed with lots of storage and a sofa bed that's a real boon. Select... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Approved online reseller for Thuka, Parisot, Flexa, Stompa and Kids Avenue bedroom furniture.
Yhteystiedot
71-75 Shelton Street, WC2H 9JQ, London, Yhdistynyt kuningaskunta
- 0333 577 99 60
- customerservice@familywindow.co.uk
- www.familywindow.co.uk
4,8
Erinomainen
75 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Ordered a Parisot bed on 23 August…
Ordered a Parisot bed on 23 August which was delivered on 16 October. It was easy to put together but is very average in term of quality. Just standard flat pack stuff with the usual imperfections in finish. Daughter loves it though. Not the premium quality I was expecting but it's too much hassle to bother doing anything about it.
29. lokakuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Familywindow
We are tying to identify your order so that we can contact you directly but have searched all orders placed and delivered on the dates mentioned but can not see anyone named Mark or initials M W. Perhaps the buyer name is different, but we do not doubt you ordered the bed from us. We would not wish you to keep any part of the bed with imperfections and would ask that you please contact us so we can send any replacement parts needed (this is a free service wherever necessary for any of our brands). We have not had similar comments about the quality on any Parisot bed and so are keen to rectify any issues you have. Please contact our customer services via email or telephone 0333 577 99 60 (7 days a week) and we'll happily follow-up with you. Thank you again for your order.
Ordered a gaming desk for my daughter…
Ordered a gaming desk for my daughter which wasn't cheap over 3 weeks ago still no delivery date rung customer services the lady I spoke to couldn't care less and told me it takes 4 weeks for delivery to be arranged however the email I received state's after ordering I should get a delivery date within two weeks beginning to be concerned know
14. syyskuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Familywindow
I'm sorry if you have not heard yet. I believe this order was placed 2 1/2 weeks ago and we do expect to deliver to you within the estimated time. This new gaming desk has proven so popular that we are doing our best to keep up with demand and are running at the end of our delivery estimates in some areas. Deliveries for your area are being scheduled now and you should next week with a delivery date.
Excellent experience
Excellent experience, no issues with the purchase, delivery was scheduled after a couple of weeks and the guy who delivered and assembled our bunk bed was on time and very efficient. Will definitely use again if needed.
27. huhtikuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Familywindow
It's very kind of you to take the time to post a positive review - we really appreciate it. We hope you enjoy your new bunk bed and would be delighted to supply you again should the need arise. Many thanks.
Repeat buyer delighted with the expert…
Repeat buyer delighted with the expert service again. Very professional. Kept with same brand for new bed - Stompa - this time a high bed with lots of storage and a sofa bed that's a real boon. Selected the assembly service again and the guys were terrific. Great value. Recommend to anyone looking for specialist service. Cheers guys!
5. huhtikuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Familywindow
It's very good of you to go to the effort of writing something when you've had a good experience, particularly from a repeat customer - we appreciate it very much. Thank you again.
I bought a loft bed for my son from…
I bought a loft bed for my son from Family Window on the recommendation of my brother (he bought a different bed for his daughter from Family Window and was so impressed with the service). We're delighted too, so thought we'd share it with everyone! Excellent service from start to finish, and delivered well within the timeframe given. Thank you to all.
Anne Margaret
4. huhtikuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Familywindow
Thank you. It's very kind of you to go to the effort of writing a review when things go well and we really appreciate it! We hope your son enjoys his new bed.
I spent a small fortune on a loft bed…
I spent a small fortune on a loft bed with futon for my son. The bed was of very poor quality, limited instructions and no marked pieces, i am having to purchase further wood to make he futon in to a sleepable bed. if it wasnt such a hassle i would have asked for a refund!
29. maaliskuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Familywindow
I'm sorry if you are having a problem with any of our beds. We have searched emails and call logs but can not find any customer queries of any kind from anyone named Gemma. We are extremely surprised at your comments and are unsure of what brand or model you have. Can you please get in touch with our customer services to resolve any issues if you have indeed bought from us. Our beds are all from established leading brand manufacturers and we or they would not expect any customer to accept a problem you describe. Very occasionally some customers may need parts replacing, as with any product range, and we work directly with the manufacturers to ensure parts are replaced wherever necessary. We've never had anyone report "poor quality" or that they needed to buy any parts to for a bed, and would not expect anyone to do so. Please contact our customer services urgently via the telephone 0333 577 99 60 (7 days a week) or email contact details you would have, advising any details that help us identify you (full name, postcode or order number) and we'll be keen to resolve any problem you may have.
Bed is fantastic but issues not fixed
Bed is fantastic, really great storage and comfort. Only issue is there was one damaged panel and a screw missing in the stair rail and we are yet to be contacted about a replacement 3 weeks later
20. helmikuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Familywindow
I'm sorry you were not kept informed about the parts. As explained yesterday, we would always normally be involved in any parts issues but as you have since ordered another bed from us (thank you!) the manufacturers are trying to combine the delivery and assembly of your new bed with these parts replacements for next week. We were not made aware of any parts issues I'm afraid but now we are we will keep an eye on this, but as it stands they are planning to come back when they deliver and install your new order all in one appointment next week. You should hear from them on this any day. Thank you again for your new orders.
DO NOT BUY FROM FAMILY WINDOW
The worst shopping experience I have ever had. Purchased a bed for my daughter I was doing up her room for her birthday ordered the bed 4 weeks in advance as the website said to allow 3 weeks for delivery.
It is now coming up to 6 weeks and the bed has still not been delivered. I have called customer services on multiple occasions each time they do not know what the situation is they do not have a record of my previous calls. All the people I have spoken to on the phone keep blaming the manufacturer saying it's their fault we will chase with them and they will call you. On 5 occasions I have been told someone will call you and I have not received a callback.
Finally frustrated with the situation I requested a refund and was told that they couldn't issue and that I would have to send a refund request in writing via email.
DO NOT BUY FROM FAMILY WINDOW
8. helmikuuta 2019
Oma-aloitteinen arvostelu
Vastaus yritykseltä Familywindow
We're sorry the bed is running late. To confirm our phone conversation, it would appear we sent you an email confirming the delivery next week just before this review was made, so you were unaware. We can see from notes that we have confirmed via emails over the past 10 days that the order was running late and that the delivery team would be in touch soon, and regret they had not done so up to today. It's rare that deliveries run late and frustrating to customers when they do, and we apologise again. This particular bed has proven to be very popular during this January Sale, far exceeding manufacturer’s estimates, and unfortunately some orders were effected whilst they caught-up. We only use experienced furniture delivery teams to deliver our beds on a premium service, and do so for orders running late rather than attempt to catch-up by use of conventional carriers. We do, however, understand the inconvenience when deliveries then run later than estimated and apologise once again. Any orders cancelled are refunded the same day, but we do ask that the cancellation is put in writing rather than over the telephone. Nonetheless we’re pleased you wish to keep the delivery scheduled for next week and hope you enjoy your new high bed. I also confirm we’ve already refunded you some compensation for the bed running late by way of apology.
Bed not arrived
I ordered a bunk bed nearly 5 weeks ago. Delivery time is suppose to be 3-4 weeks. I have not requested assembly which can take an addition week longer for delivery. I have called and emailed on numerous occasions but no one can answer an estimated delivery date. I have been told the delivery company should be in touch the following day but that hasn’t happened. 4 days later and still no answers or calls from the delivery company/ manufacturer. I am considering requesting a refund as I have found the same bed on sale on 2 other sites who can guarantee delivery within 5 working days! Such a shame Family Window can’t seem to deliver what they advertise.
31. elokuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Familywindow
Sorry, we've just seen this review. We're sorry the bed is running late. We can see from notes that we called you last week to say we're chasing the manufacturer's delivery team, and regret that they did not advise you the delivery date before the end of the week as we'd hoped. I can, however, see that they advised us of the delivery date late on Friday, which we've already passed to you. They will now book in directly with you with the time-slot for that day. I also see we've refunded you some compensation for the bed running late by way of apology. It's rare that deliveries run late and frustrating to customers when they do, and we apologise again. This particular manufacturer was closed for much of August and unfortunately some orders were effected. We only use experienced furniture delivery teams to deliver our beds on a premium "white glove" service, and no longer use the carriers some others continue to use. The use of cheaper and quicker carriers is actively discouraged by all of our manufacturers. We understand, therefore, when deliveries then run later than estimated and apologise once again. Thank you for your business and we hope you enjoy your new bunk bed.
Shocking
So I bought my girls a bunk bed from this company , took nigh on 2 months to arrive , 1 mattress ! When I asked where the other 1 was I was told they made a mistake and ordered 1 , here I am almost a month later and still waiting !!! Then sent an email saying “ we believe it was delivered yesterday or possibly with a neighbour “ what ? a big bloody mattress !? Considering I was home all day waiting for delivery , find it hard to believe it was delivered . Absolutely disgusting service I am receiving . Avoid this company at all costs ! If I’m not given a refund I’ll be taking this to the high court ! Absolute joke !
5. huhtikuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Familywindow
We've only now been made aware of this review and apologise for the late response. We have never delivered a bed without the correct number of mattresses before and regret that it happened to you. We can see from our records that we actioned a replacement mattress and refunded you the cost of the mattress in full by way of apology. Unfortunately the courier failed to delivery the mattress in a timely manner and a decision was made at the time not to use that courier again. We hope you are happy with the bunk bed and thank you for the order.
Poor communication
We ordered 2 beds and was informed that they would take between 3 and 4 weeks for delivery.
After 3 1/2 weeks we called to ask for an ETA and was told we could not be given one there and then and would get a call back the next day. The call back never came, so the next day we called again and was told the same thing. Again no call back.
We asked to speak to a Supervisor on the 3rd call and was told no Supervisors or Managers where available but we would get a call back. Again no call back.
At this point we had concerns as the communication was very poor and as we could not be given any form of delivery date we decided to cancel the order, so we called to explain why we wanted to cancel and yet again we where passed from pillar to post, promised calls back that never happen and still haven't.
It even got to the point that we where hung up on 3 times when we asked to speak to someone who could give us answers,
We have now been refunded what we paid but overall a every poor experience.
23. helmikuuta 2018
Oma-aloitteinen arvostelu
Vastaus yritykseltä Familywindow
We've only now been made aware of this review and apologise for the late response. We understand you called us on 13th September, 3 weeks after the order was placed. We can see we emailed twice that day saying we've asked the delivery team to contact you. Unfortunately they missed your 4:30PM deadline and we consequently cancelled the order and refunded you in full at 5:00PM that day. We also subsequently see you were contacted at 5:07PM for a booking and so we arranged to reinstate the order and deliver the beds. We hope you are happy with the beds and thank you for the order.
bought a bed from family window on sale …
bought a bed from family window on sale for 695. they said it would take 3-4 weeks delivery. so after 4 weeks of not hearing anything I rung them. they said they would pass message to customer services and they would ring me back. a week later still no phone call so ring again and they say the same thing. so asked to speak to a manager and apparently there is no manager but they would make my call urgent. a week goes by and still nothing they can't even tell me when my bed will arrive.
18. syyskuuta 2017
Oma-aloitteinen arvostelu
Vastaus yritykseltä Familywindow
We've only now been made aware of this review and apologise for the late response. As stated, adding the assembly option can sometimes add 7 days to the delivery time in some postcode regions. We can see from our records that you received a booking a day later, but ultimately the room was too small for the bed and the assembly team just could not make the bed fit when they arrived. We therefore cancelled the order and refunded you later that same day.
Purchased 2 beds online for my …
Purchased 2 beds online for my grandchildren which were delivered and assembled on Saturday. The service and communication received from start to finish was excellent. The beds look fantastic in their rooms and my grandchildren love them - highly recommend
6. kesäkuuta 2017
Oma-aloitteinen arvostelu
Excellent delivery service.
I bought a Stompa bed from family window at the end of last month and had it delivered earlier this week. I'm very pleased with the delivery service provided. The delivery team booked it in with me in advance and turned-up in the delivery slot given. It was all neatly left in the upstairs bedroom. I'm happy to recommend family window to anyone wanting a good bed on a good service.
14. lokakuuta 2016
Oma-aloitteinen arvostelu
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