Family Building Society Arvostelua 

It was painless; the phone was answered rapidly and after security questions, the advisor was able to help me with all my queries

Was polite, patient and answered all my questions.

Thank you.

The wonderful Jayden was so helpful and clear speaking with an old person. Thank you.

Whilst managing my parents estate following the death of my father it became apparent that a bond had matured. Rather than this being placed in a low interest instant access account like 99% of investment companies Family took it upon themselves to lock this money into a 18 month bond (previously 12 month). When we called to get this money released we were told we had missed the cooling off period (30 days apparently). Cooling off periods relate to distant selling and when you make a decision and think better of it. We were then subjected to a list of very person questions as to why my elderly widowed mother wanted her money and what other assets we had held elsewhere. At the time of writing we are still waiting to hear if Family will release the money they have locked away but they have failed to come back with their decision within the 48 hours that they promised. Please be very careful when dealing with Family as they make financial decisions on your behalf.

Jaydon Kinshott of the Family Service Team was very patient in talking me through the process for creating a new login and in assisting in a withdrawal.

Friendly, helpful staff. Knowledgeable and call answered promptly.

I had a problem with registration onto the online system.
I rang for advice, got through promptly and the member of staff was exceptionally patient with me.

Excellent service and clear, concise advice.

Very pleased.

Sarah- Jane-Vasquez- Phillipsn was kind, patient and very helpful to a deaf old dodderer. Many thanks!!

Messiah was very helpful

Rebecca was extremely helpful and patient in assisting me with arranging a new login – extremely good customer service

Vandelle Shango was very friendly and helped me through the proceedure that I needed. Just how Customer Services should be but often isn't.

Helpful advisor, eash to deal with.

Good call-back arrangement. And person I spoke to was very helpful.

Friendly courteous and manner
Dealt with my enquiry quickly and efficiently

The young lady called Becky was extremly polite and courteous and gave me all the information that I need.
GOD BLESS HER.

So many security questions I almost gave up until I spoke with Tracy who eloquently and patiently sorted everything out. I'd previously spoken with Kumi and Selina who were both similarly courteous and helpful...a very good advert for their customer services dept.
I've now happily deposited a large sum of money with them.

I managed to lock myself out from online services but the pleasant and efficient staff member, Vandelle Shango, was patient and helpful and quickly rectified the situation.

Lisa Adams, who dealt with my problem, acted swiftly and efficiently. She did more in 5 minutes than other organisations have done in weeks!

Sophie dealt with my queries professionally, thoroughly, and promptly - definitely an excellent ambassador for the Family Building Society.