Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Fantastic and easy to use online store. Ordered an insulated jacket, multiple payment options available including G-pay & Applepay, prompt email communications after order placed with regular update... Näytä lisää

Saanut 5/5 tähteä

I ordered mesh chalk balls as I've started a kettlebell course and these help alleviate sweaty hands. I got a phone call next apologising that the system hadn't updated that my order was out of stock.... Näytä lisää

Saanut 5/5 tähteä

Placed an order before Christmas, everything arrived in good time, in perfect condition. Also, had no trouble exchanging an item in the New Year for something different. Very friendly, prompt service.... Näytä lisää

Saanut 4/5 tähteä

I wrote the previous review after coming off the phone with Facewest management still very angry with how I had been treated. Facewest emailed me apologising and gave me a full refund paid directly... Näytä lisää

Yrityksen tiedot


Yhteystiedot

4,8

Erinomainen

TrustScore 5/5 tähteä

1 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Excellent Service at Facewest!

Excellent Service at Facewest!

It's not always about the price, the efficiency of the services at times is very important and each time I've ordered items from Facewest they have arrived faster than I had anticipated.

Graham was able to give good advice and ensured that I was ordering what I needed which is really important when it comes to mountain safety equipment.

I've been using Facewest for over 12 years now and they never cease to amaze me with the efficiency of their service.

Order placed at 11:24.
Order shipped at 12:33
Items arrived next day by 15:44
Beat that!!!
Do I need say more?
Keep up the good work at Facewest.
Order number 566752

9. tammikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Another happy customer!

Speedy, efficient service. Ordered a Rab Jacket at 10:30pm on Monday, received confirmation that it has shipped at 9:30 the following morning and arrived the next day. All present and correct with my order, would definitely use these guys again.

24. toukokuuta 2023
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Really poor customer service

Really poor customer service . Rude and unhelpful. I purchased a ME Citadel jacket in large. Unfortunately it was too big. I phoned the company and told them I would be sending it back. They had one medium left and I asked them to put it to one side for me. I even sent my large via special deliver at £11 so they would get it next day. They said they couldn't put the last medium aside for me and it is what it is. The kept banging on about company policy. Well the medium sold over night and they have no more left. Customer satisfaction - a big fat ZERO , will NEVER use again!

15. maaliskuuta 2023
Oma-aloitteinen arvostelu
Facewest-logo

Vastaus yritykseltä Facewest

Thank you for your review. We are sorry to hear that you are disappointed with the customer service that you have experienced on this occasion.
We usually advise customers where an exchange is required, to order the new item and return the original for a refund. That way there is no delay getting the correct item to you.
We can confirm that your returned item was received and refunded on the 15th March 2023.

Kind regards
Facewest.co.uk

Saanut 5/5 tähteä

Great customer service

Great customer service, an issue with delivery was communicated to me very quickly and a resolution was made within minutes. Very responsive, very professional and I’m really happy with my product.

19. tammikuuta 2023
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent service

Excellent delivery time, dispite the strikes. All emails answered quickly and in a professional manor. A credit to the industry and I'll definitely be buying from here again.

22. joulukuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Efficiency and reliability!

I ordered a Beal rope on Friday, it has just been delivered this Monday morning by Royal Mail. Deliveries aren't usually this quick to my address on South Loch Ness ! Very impressive, and the rope was really well packed ( necessary, it cost just over £160 ) so no chance of damage. Why can't all British companies be as efficient?

7. marraskuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I bought the Arc'teryx aerios fl

I bought the Arc'teryx aerios fl, misread description as I was looking for goretex lined and the pair I bought was without that. After quick reply to my email I sent them back and received refund within few days, brilliant customer service. I ordered the right ones again fast shipping and boots looking good. Made only two purchases but it was pleasure to deal with this company, fast and fair

10. lokakuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Good information, good price, quick delivery

I bought a Rab Windshell jacket on sale, which has been very useful for these last windy days. I received appropriate information at all stages of the purchase, and finally it arrived quickly. My experience with Facewest has been very positive.

2. heinäkuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I bought a Therm-A-Rest NeoAir XTherm…

I bought a Therm-A-Rest NeoAir XTherm Sleeping Matt and it arrived quickly and safely, all in all i found my shopping experience at Facewest to be hassle free and stress free and the price of the matt i purchased was very competitively priced, I personally would be happy to shop with them again.

27. toukokuuta 2022
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Very disappointing experience

Very disappointing experience. I was seeking an MSR low level stove adaptor and this company was advertising stock. On this basis I ordered and paid. After the delivery period had passed I communicated with them only to be advised they had no stock - & that they hadn’t stock when I ordered. This is clearly a massive misrepresentation and one I am intending to escalate to try and prevent others experiencing the same.

14. huhtikuuta 2022
Oma-aloitteinen arvostelu
Facewest-logo

Vastaus yritykseltä Facewest

Thank you for your review.

Apologies that you have been left feeling disappointed by the service that you have received on this occasion.

Since your feedback we have worked to make our stock levels and back order service on our product pages clearer.

Kind Regards,
Facewest.co.uk

Saanut 5/5 tähteä

An outstanding service from start to end.

An outstanding service from start to end! Ordered a Mountain Equipment jacket
as a present for my partner. Not only did Facewest have the best price - 20% off the RRP- the jacket was delivered promptly & ahead of time. Unfortunately the item was too small so contacted Facewest to arrange an exchange. I live close enough to the warehouse so was able to return & collect in person. I did however have to repurchase the larger size but a refund for the original order was processed immediately. A trustworthy and friendly company- would not hesitate to use again.

23. joulukuuta 2021
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Facewest admitted their error but would not refund

Paid for a premium delivery service where I should have been notified of a one hour time slot the evening before delivery. Either by email or SMS.

Paid for this due to needing to plan work commitments on delivery day.

Emailed the day of the delivery to inform Facewest that I had received no time slot info. Was told via email (that contained no name ) that the Facewest website contained incorrect information and it shouldn’t have said that.

I enquired about a refund on the premium delivery fee as Facewest provided incorrect information that misled me into paying for that service which I would not have paid for if the correct information was displayed

Facewest would not refund - company makes errors, takes your money and shuts the door.

AVOID this company

10. joulukuuta 2021
Oma-aloitteinen arvostelu

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