External Doors Online Arvostelua 

Fantastic communication throughout, really friendly team on the end of the phone or email. My external door came as described and well packaged. My fitter found it easy to install. Would use again!

Let's start with the good stuff door arrived on date given. Bad sturr drip bar was scratched and so was door. Letter box not fitted correctly. To be fair customer service guy did sort out however it took another week to send out touch up paint (when did it become my issue to touch up door, it should have gone back and been replaced). Upon fitting door found lock and latch did not line up with recess. Door therefoe would not close properly and was easily pushed open from outside. Head to enlarge recess on frame so door would close and lock properly.

Overall door looks good fitted however very disappointed with service and quality of build

Every aspect of my dealings with External doors online has been excellent, from the lady who helped me with the order, through the delivery and also the after sales. I would not hesitate to recommend them.

Revised review from April. Staff at External Doors, design, ordering and delivery of a beautiful door was all very positive. Once installed however, rain began pouring through the panel below window. After some time, frustration and lots of communications with External Doors who were very helpful and supportive, eventually Future Products who manufactured the door and External Doors arranged an inspection and remedy which I'm delighted to say we didn't have to pay anything for, the fault was acknowledged as being manufactured without the required seals being installed, not an installation fault and the fault was rectified. Now once again happy with the product and service but only 3 stars given because unfortunately, this door should never have got past quality control and sent out to a customer, and we should not have had the stress or issues in pursuit of a remedy to a door not manufactured to the basic standard. Thank you both ED and FP for bringing this to a solution.

I ordered bifold doors, a skylight and a panorama window from external doors online as it was the only company I called which agreed to do both snd to deliver if needed within 3 weeks.
All the ladies I spoke to were extremely polite and helpful. Sometimes it took longer to get a reply but I guess they were always waiting for a confirmation from the warehouse before the commit to a date.
All promised dates and times were adhered to.
However, be ware when you receive a delivery you have to enough people on site as they will not help taking out and would rather return it.
All the windows are beautiful and will definitely use them in future again.

I ordered a door that was clearly designed online to have the keyhole and spyhole aligned at the same height. However, the door I received had the spyhole positioned 200mm higher than the keyhole, meaning I can’t install my accessories as intended.

The company denied responsibility, claiming the online design tool is “for illustration purposes only” — something that was never stated when designing on my phone. They repeatedly insisted that the standard spyhole height is 1600mm, even though the standard range is actually between 1500–1650mm. Had they followed the design I submitted, they could have placed the spyhole at 1500mm and aligned the keyhole accordingly.

Even the manager initially agreed with me over the phone, but changed her stance after speaking with the production team.

I do not recommend this company. If what you design online doesn’t reflect what you receive, the design tool is essentially pointless.

Lovely sash window, and great customer service by Becca. Will use again.

Ordered 4 composite doors at the beginning of December (around £5.5k in total) and were delivered the beginning/middle of January. All 4 doors had issues ranging from being painted the wrong colour, being poorly painted, not conforming to the required specifications, and clearly being scratched during manufacture - and being touched up with paint to disguise this. Nowhere near a satisfactory level of quality given the price.

Unfortunately the level of customer service was atrocious when dealing with these issues. Staff seemed to be more interested in the ‘quick’ solution rather than the correct one.
These ‘quick’ options ranged from being sent a remake of just the door slab (meaning we’d have to remove the old one from the frame and rehang the new one - causing effort and expense on our part) rather than a full remake, and just more touch up paint for the scratches. We weren’t willing to accept this given the circumstances.

We were also concerned, given comments made by staff, that remakes would also have quality issues. Some of the doors (smooth composite) were described as “very fragile” and that the poor paint job was more likely to show as the imperfections couldn’t be hidden as successfully without a wood grain effect.

Given this we requested a full refund for 3 of the doors and a full remake of 1 (though we ended up with a just a remake of the door slab despite previously rejecting this - though we did receive a partial refund to address this). This required far too much effort to achieve; causing stress, worry, and a large impact to my health (I’m disabled).

During this I was concerned by two statements provided by staff about my legal consumer rights. One stated that their obligation only extends to fulfil the order of a bespoke product. This is completely inaccurate, the doors have to be of satisfactory quality and if they are not the consumer has the right to reject them - not just accept a replacement.
Another member of staff stated that this right to reject is nullified if the doors had been installed (one had been as the quality issues were not identified until afterwards). This is also wrong - as confirmed to me by Citizens Advice. I am not particularly surprised about this apparent lack of awareness of consumer law given that their T&Cs still refer to the Sales of Goods Act 1979 and not the Consumer Rights Act 2015 that replaced it.

I feel that the only reason I was able to receive the refunds I was entitled to is because I had full knowledge of my legal rights, was unwilling to accept poor quality products, and pushed back at attempts to deny me my rights (had to reiterate them multiple times).

Staff made this process much more difficult, and I would advise that you avoid ordering from them in case there are similar issues!

Avoid this doors by all means. I had an awful and expensive experience with this doors.
The quality of the doors is average. I have paid 2000£ for the doors but because of all the issues that they came with and after 4 months of delay since the order was placed the doors ended costing me around 3500£.
Long story short I have receive a wrong Master door and after few forward and backward discussions with Imogen and Becca from customer service I got the response that the Master doors sash was wrongly build and they will send me an Master doors sash replacement. After another 4 weeks wait I receive the sash without the locking mechanism and two of the glass beads. Then I had to rebuild the new sash myself taking all the necessary parts from the old one. After another 2 weeks wait I have received the missing glass beads for the new sash.
In the end after 4 months I finally have an working French door to my new rear extension.

Becca and Corrine first class customer service. Whether by phone or email, immediate answers to queries, changes and problems. Ok, so I couldn't get the hinge colour but they immediately gave alternatives. Ok there was a tiny chip on the door, tiny but a touch in paint was despatched. No quibble, no photos. The phone did not ring out immediate answer to the right person. Email response as soon as you like. My fitter said this is the best quality door he has fitted. I don't know how big they are but they are unbeatable value and all the trades cannot match!! Great.

Great service from a great company!!! Could not be happier with the service I have received. Every member of staff I spoke to was lovely and ready to help with my order. Thoroughly recommend

What a lovely team. They really sorted me out after I miss measured the dimensions for my windows. They went the extra mile to help me get the project back on track. Thank you.

I wasn't 100 percent sure with ordering online such a big purchase but after speaking to the sales lady and numerous emails everything seemed to be addressed promptly,Needless to say I am delighted with my doors they look fantastic and the fitter confirmed they were really good quality doors,many thanks again to the sales team

5 star experiencing ordering my door a couple of weeks ago, no complaints, brilliant customer service!

Corrine helped us from start to finish an excellent all round experience

Couldn't recommend this company enough! Their customer service is next level and more than should ever be expected. As being a nervous person myself having to speak over the telephone, I spoke to an extremely helpful person who not only answered all my questions but explained everything in perfect detail and I honestly could not praise them enough. 5* for all recieved and will most definitely be recommending this service to all my friends and family!

very helpful staff..spoke to a lovely lady who went above and beyond to help, polite and professional attitude, thank you

What should have been probably a stressful task new windows and doors but it surprising easy, I have been quoted elsewhere and it was a hi bye experience. But not with external doors, everyone was friendly and helpful, mostly dealt with a lady Corrine who nothing was to much for her to do… amazing customer service just need the hubby to approve and we will be ordering!

What can I say! What I thought would be a daunting process turned out to be so easy, thanks to the wonderful lady in customer service. From ordering my doors and windows to the aftersales support, the service has been second to none. Thank you for making the whole experience so personal and friendly!

Just like to say Corrine was most helpful, with the answers I required. Would ask for again when needing help.