Expedia Arvostelua 

I booked a hotel in Naples through Expedia back in March for our October stay, trusting that everything was confirmed and set. When we finally arrived at the hotel after a long day of travel, we were shocked to be told that the property was overbooked and had no rooms available for us — even though we had a valid Expedia confirmation and had paid months in advance.

Instead of enjoying our first night in Naples, we were left scrambling to find another hotel on our own.

I booked months in advance to avoid exactly this kind of stress, but Expedia clearly doesn’t ensure their bookings are honored. It was an awful experience, and I’ll never use Expedia again.

I rented a hotel room thru them. Not because I planned to but because that is the way the site directed the call. I get to the room and am so very saddened but tired and ready accept. Go to draw a bath for the little one and not prepared to bath him in it but a shower is ok. HA, water does not drain, its dirty. annoyed but resign to move on. Get woken in the night, odour from the heater ( enough that i just turned it off and managed as it was) Woken thru the night from neighbours coming in and talking loudly - elevator is awful. One slow elevator that the keys may or may not work in. One set of stairs to leave, but you cannot access from lobby or outside, so semi trapped. Good security I suppose. Except there are what appears to be drug deals going on outside - so I reach out to expedia. the best they can offer is a 30 voucher. Eventually they offer a 30 refund to my cc. I want all my money back and really my time for continued time spent to figure out a way to get them to do the right thing. So disappointed. the hotels hands are sort of tied as Expedia bids on these rooms, bumps the numbers and you are not dealing with them. You are working with an agent outside of it. I just want my money back please and i will do my best to not work with you again and suggest anyone reading this be aware that it is not the most honest way to get money. :'( I want to put the pictures on but not seeing a way to do it here. So.. look at the reveiw to sandman hotel, lethbridge on Mayor Magrath. I put the pictures on of a very dirty bathtub. Caveat Emptor

I searched for a

False advertisement by Expedia for Jolly Rogers that’s advertised on their website. They are big liars.
Pool closed hot tub closed squash court closed

Worst experience ever!!! Was trying to book a hotel directly but it said that in order to book I had to call a different number. I called thinking it was the hotel but it wasn’t. They didn’t identify as Expedia and told me the hotel was fully booked and booked me in a hotel “close by” for double the money. When I called the hotel directly they booked for me after as I had to change dates they told me that they couldn’t change it because it was through a third party… specifically Expedia. Tried to get in touch with them for DAYS to change the reservation without any luck. After a week I received an email showing they had cancelled the entire booking and only refunded HALF of the money even though I contacted them two weeks before the dates needed. And guess what…. I finally found the correct number for the hotel I initially wanted… called them… tons of available rooms for the date I wanted so they LIED to me saying that they were fully booked and pushed me to a more expensive hotel and now won’t refund the amount. Absolute scam. BEWARE!!!!

UPDATE: OCTOBER 2, 2024

Expedia contacted me and blamed the inadequacies of the package on Allegro Playacar and on me for not reading all the fine print at the bottom of the website pages. Oh, yes, there was a banal apology of sorts, very shallow and condescending.

My partner and I wanted to have a 3-week stay at the Allegro Playacar – All-inclusive Resort. We had stayed there before and were very pleased with the service and hotel amenities, as well as its proximity to Playa Del Carmen.

Online, we searched various companies, including Air Transit, Sunwing, and Air Canada, companies, with which we had much success in the past. However, we would have had to adjust our dates, just a bit, so we ended up going with the all-inclusive package offered by Expedia.ca
I had used Expedia before, but just for hotel or motel bookings, not any type of all-inclusive package from Expedia.

It was a huge mistake to use Expedia for an all-inclusive package. Expedia’s definition of “all-inclusive” is very different and not really an all-inclusive package, based on my experiences.

PAST ALL-INCLUSIVE PACKAGES

In the past, for over 25 years of my life, I have always booked all-inclusive packages with several companies who specialize in such travel arrangements. All-inclusive has always included round trip flights, checked baggage and carry-on, airplane seats, transfers to and from the airport to the hotel, and, of course, a hotel at which all food and all beverages were complimentary.

EXPEDIA’S “NOT” ALL INCLUSIVE PACKAGES AND “I DO NOT CARE” ATTITUDE

I naively assumed that it would be the same all-inclusive with Expedia. I could not have been more mistaken.

I had a rude awakening, and, for the past 2 days, I have been trying to fill in all the gaps in this “not-all-inclusive situation” which Expedia has foisted upon us.

First, when I finally got the itinerary from Expedia, I noticed that there was no mention of hotel transfers. I thought that transfers must be included, or Expedia is leaving us on the airport runway to fend for ourselves.

However, I thought I had better contact Expedia about transfers just to make sure.

After trying fifteen minutes to find a human "helper" on Expedia.ca, I was informed that there were no transfers included, that the package was non-refundable. In addition, checked luggage, seats, extra hotel charges were not included. Finally, Expedia would not help me with airport-hotel transfers.

I have had to spend about $1000 paying for what normally would be included in an "all-inclusive" package.

Although the Expedia human helper, Maria, intentionally or unintentionally, wrote a statement which helps justify my complaint.

"Maria (2025-09-28, 3:12:03 PM): I hear your frustration loud and clear—it’s absolutely understandable to feel let down when a key part of your travel experience, like airport transfers, isn’t handled as expected. When booking an all-inclusive package, seamless transportation is definitely something travellers count on, and it’s disappointing to face obstacles that leave you feeling unsupported."

The additional costs make the Expedia package the most expensive of all those we looked at.

I hope I have learned my lesson, but companies like Expedia want to continue to dupe travellers into buying their packages by giving them misleading information.

I WILL NOW BOOK ONLY WITH COMPANIES THAT SPECIALIZE IN WHAT ARE REAL ALL-INCLUSIVE PACKAGES.

MY RECOMMENDATION -- DO NOT BOOK AN ALL-INCLUSIVE PACKAGE WITH EXPEDIA. IT WILL GIVE YOU A LOT OF HEARTACHES AND END UP COSTING MORE THAN PACKAGES OFFERED BY COMPANIES WHICH SPECIALIZE IN ALL-INCLUSIVE PACKAGES.

Booked hotel stay unknowingly through Expedia, when I called a number attached to an advertised price. The person claimed to be from the hotel but wasn't, and in fact was some travel agent from the UK...found this out by calling Expedia when I tried to cancel, who said it was done through another department of Expedia. So we called that number who in turn gave us a UK number and transferred us. They wouldn't do anything and told me to email them. After two hours the hotel finally agreed to fix the situation after, by then I was exhausted and couldn't continue business meetings I had, losing a lot of money.

Please give yourself a favor. Do not book! I have booked a trip with no change fee and possible difference and the week after, I saw a trip 400$ cheaper. I told them I am not cancelling but I am just changing to the cheaper trip instead. I was told to pay 37.9$ more to change it as it is only applicable to new bookings. I have booked alot of trips here with expedia and they have gone downhill. However, I will still use this platform to compare prices but will avoid this one.

I booked a room off expedia.The price stated $118. Canadian.They charged me $168 because somewhere it changed to US funds.And YES I was on the Canadian site. That really stinks.I could have gone on the hotel site and got the room for the same amount. I will not use them again and will not recommend anyone to.

The company is just a middle man to get paid and have a website. If you check out early, even if the hotel says Expedia will give a refund they won't. Im out close to $1,000 in refunds because they dont care. I dont get how a hotel can charge full booking if you are not there.

I wish I could give Expedia less than one star. They scam you! Customer service is terrible and it's all about taking your money and leaving you stranded. We bought 7 tickets for hop on hop off in Cancun. We got to pickup area 16 minutes before schedule and waited forever. We called the vendor 4x but
no answer. We called Expedia who tried calling the vendor (Turibus) who also did not respond. After over 3 hours, we left. Tried getting a refund but Expedia does not represent you it's all about their cut from what you’ve been scammed. Their explanation makes no sense even though the vendor did not respond for about 10 days. Beware of Expedia as there's no consumer protection.

I had to check out of hotel early due to family emergency. Hotel agreed to refund the amount of days not used (with exception to the day I checked out). Expedia claims they refused to refund. I called them myself to confirm and they said they approved the refund twice but Expedia has to give it back. Expedia has LIED to me to try to keep the money from the hotel.

Very shady business ! I will be getting my refund !

J’avais réservé 2 jours dans un hôtel de Niagara Falls (Le Tropicana Inn) … N’ALLEZ JAMAIS LÀ, c’est plein de bibittes, ce n’est pas propre et cette hôtel est malhonnête, ils te disent qu’ils vont rembourser mais ils répondent plus après ..
Même chose avec Expédia qui prétendent s’occuper de récupérer le remboursement mais oups.. finalement pas de réponse .. après 3 semaines … fini ils ne répondent plusJe ne recommanderai jamais Expédia.Ca et encore moins le Tropicana Inn.

Customer service 0/5 — Scammers 5/5
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Company takes NO accountability in whatever happens beyond receiving payments. We got scammed by a car rental company and Expedia were the most unhelpful to solve this issue
- Issue never got solved and probably never will
- They kept referring the issue to a new agent everytime, forcing us to explain the situation over and over
- They would not read our explanation, as if they were trying to buy time to not do anything anyway
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Our rental company forced us to pay double the price we were charged by Expedia for an error they made, and Expedia could not have cared less.

Customer service calls take forever. I think they deliberately do this to discourage you from calling.

Horrible experience with Expedia. Do NOT book with them. Tried to give Expedia a chance to make it right today and they failed miserably. I will never book with Expedia again. Please beware of booking with them. Here is what happened: I made an error on my son's last name, advised Expedia immediately. They sent me a form to fill out. I did and sent it to them. They sent me several emails telling me they were working on it and they would be in touch with me. I received a call from someone saying they are going to help me with my issue. I paid them $373.42 for resolving the issue. Got to the airport, no correction was made. upon my return I called that number associated to Travelsglobe, and they refunded my money as soon as I told them I would have my lawyer contact them. Called to inform them and to ask Expedia who these people were, they had no idea, when I asked them how this company knew all of my flight information including my confirmation # they said they don't know and offered me $300 credit + $200 expedia points, I declined the offer because I spent over $6000 on this trip and went through hell at the WestJet counter to get the name changed and then had to be escorted to security due to the plane about to leave. Horrible horrible experience and Supervisor Juan, who I had a hard time understanding told me as long as I made the flight, problem resolved. Yes by me not Expedia. And after being on the call, on hold etc with them for over 3 hours he hung up on me. Poor customer service, poor attitude towards me, poor resolution. Keep your $300....not an adequate compensation for what me and my family went through

August 20,2025
Today i call to change my destination of my trip , Seriously I fill my son was from another side of the line accommodate every thing about my trip ¡ Thanks a bunch M I N A !
Gracias Millones .

🚨 WARNING: DO NOT BOOK WITH @ExpediaCA 🚨

My niece booked her trip to Amman through Expedia Canada (June 23–Aug 1). In mid-July, she requested to extend her return to Aug 16. Expedia confirmed in writing that the change was made, issued a new itinerary, and gave her reservation codes.

Fast forward to Aug 16: she shows up at the airport—only to be told she has NO booking at all. Stranded. Alone. No way home.

We spent HOURS calling Expedia. Their response?
👉 “It’s the airline’s fault.”
After chasing the airline, we learned the truth: Expedia had cancelled her confirmed ticket and rebooked incorrectly.

By the time this was uncovered, the flight was gone. She missed it. Expedia shrugged and called it a “glitch.” No accountability. No solution. No compassion.

Their so-called “customer service”?

2+ hours of hold time and blame-shifting.

Rude agents who refused to escalate.

A promised “manager callback in 20 minutes” that came 2 hours later at 12:30 AM.

Result: my niece, a student with limited means, was left stranded overseas. We had to buy a new ticket at 3x the cost just to bring her home.

This isn’t just bad service—it’s negligence. Expedia CA failed to honor their own written confirmation, failed to resolve their mistake, and failed a young customer who trusted them.

Families deserve better. Travelers deserve better. Students deserve better.

✈️ @ExpediaCA – You left a young woman stranded because of your “system glitch” and refused to fix the problem you created. That is unacceptable.

#ExpediaFail #ExpediaCanada #TravelNightmare #CustomerServiceFail #TravelWarning #StrandedByExpedia #DoBetter

BUYER BEWARE. Booked a hotel reservation through Expedia only to turn up and be charged double the nightly rate. Contacted Expedia and there is nothing they can do. Expedia is deceiving people!

expedia owe me $900 for flight they ad it to a credit but unfortunately i couldn't use it , i keep asking for refund and they refused to do that , that is called stealing you were supposed to refund me even 75 % back , this is scam and stealing it is a big amount of money they said by august 13 i will lose all the money , now i cant travel and i need my money back