Expedia Arvostelua 

What a piss poor company. I had to book a last minute hotel in Vancouver due to my dad getting emergency open heart surgery. I booked through Expedia as that was the quickest option to be their for my dad who was fighting for his life. Expedia offered no options for medical discounts. Get to the hotel to find out we could have saved $600 on rooms for medical expenses. After sitting on the phone menu for 45 minutes trying to connect to an actual human and not the robot, it finally said they cannot help me and hung up. What I kick to the groin to deal with while my dad is on the edge of his death bed. Will not be using Expedia ever again.

Expedia’s Escalation Process Offers No Real Help When a Hotel Refuses to Cooperate

I booked two rooms through Expedia. When I arrived, one of the pillows in the room had a clearly visible red stain that appeared to be blood. The hotel refused to provide a refund despite photos and the fact that reception was closed when the issue was discovered. I contacted Expedia for support, but because the booking was “pay at property,” Expedia told me they could not help unless the hotel agreed to refund. I escalated the matter to a manager, but even at the highest level of support, Expedia repeated that they could not intervene or offer any meaningful assistance.

This experience showed me that Expedia’s escalation process is extremely limited. Even with photographic evidence and a potential health hazard, Expedia was unable to help beyond relaying messages to the hotel. Travelers should be aware that if a property declines to resolve an issue, Expedia may not be able to assist in any practical way, regardless of the circumstances.

I am extremely disappointed with how this situation has been handled. What should have been a straightforward customer service issue has turned into weeks of frustration.

I have exchanged more than 20 emails regarding my airport transfer, yet I continue to be sent back and forth between Expedia and Riu. Each company tells me to contact the other, and neither has taken responsibility or provided a resolution. I am now dealing with three different organizations, all pointing the finger elsewhere instead of helping the customer.

To make matters worse, my attempt to post an honest review on Trustpilot was rejected. This has only added to my frustration, as I believe customers should be able to share truthful experiences, whether positive or negative.

I expected far better customer service, accountability, and communication from all parties involved. Instead, I have spent countless hours chasing answers with no meaningful resolution. This experience has left me with very little confidence in the way customer complaints are handled.

I hope this review encourages the companies involved to take responsibility, improve communication, and treat customers fairly instead of sending them in circles.
I am extremely disappointed with Expedia’s customer service. I have exchanged more than 20 emails trying to resolve an airport transfer issue related to my RIU booking, and instead of taking ownership, Expedia keeps directing me back to RIU while RIU directs me back to Expedia.

I’ve spent weeks going back and forth without anyone taking responsibility or providing a solution. As the company I booked through, I expected Expedia to help coordinate a resolution rather than simply pass me to another company.

The lack of accountability, poor communication, and failure to resolve a straightforward issue has been very frustrating. I expected much better customer service and would hesitate to book through Expedia again based on this experience.

Booked a SIXT rental car through Expedia for pickup at Toronto Pearson (Mississauga). The Expedia booking rules clearly stated that I needed a valid driver’s licence and a credit card in the driver’s name. When I arrived on time, SIXT refused to provide the vehicle because they said I also needed a second government-issued ID. This requirement was never disclosed in my Expedia booking. Since I was unable to collect the car due to an undisclosed requirement, I expected a refund. Unfortunately, neither Expedia nor SIXT has been willing to resolve the issue. I recommend that Expedia clearly display all pickup requirements before customers pay for a reservation.

They are the worst. I will never use them again and I suggest you don’t either . They added an extra guest fee to my bill and there isn’t one. It’s a double room and that’s it. I’ve been talking to them for days and they just waive their responsibility. Even the hotel said there is only extra person fee for a third person . Next step is to talk to my credit card company .

I used Expedia first in about 2006, and it was a disaster in Montreal. But recently I travelled to the UK, and their advertised price, compared to the hotel itself, made me try again. Once again.. Issues. A change in plans made it difficult to contact the hotel, and once there, the amenities included in my reservation were not transcribed to the hotel reservation. The hotel staff confirmed that more frequently than not, the itinerary booked at Expedia does not get through to the hotel information system. Never again!

Very strange service provider who supposed to refund my money but they didn’t after two years. They’re fraudulent!

I am so disappointed with the management of the Expedia centre I was dealing with. The office manager did not provide any support to the agents dealing with more complex issues, and my request for additional products such as insurance were ignored by the same manager. If this is the way Expedia runs their business, or lets owners run their franchises, they will never see a penny of my hard earned money.

What a terrible company. Booked a flight, visa's were cancelled and the airline said we'll get a refund. Talked to Expedia and said they'll give us a credit (no refund) and need to spend the credit within a year. 6 months later, tried to redeem the credit and now they're introducing other "rebooking fees". Just book directly with the airline! I'm shocked this company is still in business - shut it down!

Very disappointed. Clicked on *Upgrade* and it turned into an unauthorized booking. Tried to contact Expedia. Very rude and unhelpful. I will never trust Expedia again.

I reserved Rent-A-Car at one price when I went there $500 more. Untrustworthy!

Worst experience ever

I booked a flight on Westjet via Expedia. Westjet changed flight and offered a refund. Expedia refunded the flight costs, but refused to refund the 14% service costs ($193.77).

Rented a car from Expedia for Europcar at Dublin Airport.
Refused to recognize a premium credit card for insurance coverage. Used the tactic "we need a letter from c/c company specific to renter. So full coverage charge or NO car. They know they have you and don't care.
Expedia blew me off and never even got back to me.
Expedia appear to support or be in bed with Europcar.

NEVER AGAIN book from Expedia or Europcare, and will make this experience known to as many as possible.

I paid $1,200 for my ticket - and I got an email confirmation with this amount. But when I checked my credit card, it showed Expedia had charged me $1,700.

They charged me in US dollars even though I went through the Canadian website expedia.ca to book the ticket. Everywhere it said just $1,200 - on the website, in the email, and on the ticket !!

But I ended up having to pay $1,700 - so be careful when you are dealing with this company - they will sneak in extra charges.

Notre avion a été annulée. Il n’était plus possible de modifier notre réservation à ce moment là puisque notre voyage avait le statut “en cours” sur la plateforme d’expedia. En arrivant à l’hôtel le lendemain, notre chambre avait été louée à d’autres personnes malgré que notre argent ait été encaissée par expedia. L’hôtel mettait la faute sur expedia disant qu’ils les avaient avisés alors qu’expedia niait le tout et disait que l’hôtel avait été payée. Nous étions dans le lobby à presque 1h du matin à chercher des solutions. Expedia nous a simplement répondu 6 jours plus tard qu’il n’y aurait aucun remboursement et ne nous ont offert aucune assistance. Memphis n’est pas sécuritaire en pleine nuit. La directrice de l’hôtel nous a finalement aidé trouvé une solution, par chance. Expedia ne prennent pas leurs responsabilités quand un problème survient et c’est la deuxième fois qu’ils m’offrent un service de la sorte et me mettent dans une situation à risque dans un autre pays.

I booked a travel package through Expedia and purchased the rental car insurance offered as part of the package.

During my trip, the windshield of the rental car was damaged, so I opened a claim over two months ago. Today was the first time I heard back from the claims team. They requested my personal auto insurance information and asked me to upload documents to a website that does not appear to be working.

What has made this experience especially frustrating is that it is virtually impossible to reach anyone for assistance. Phone support is unavailable, online chat is ineffective, and there has been little to no communication throughout the process. It feels like customers are left facing a wall of silence, hoping they will simply give up on their claims.

This has been an extremely disappointing experience and has significantly impacted my trust in Expedia and its insurance partners. I will not be purchasing travel insurance through Expedia again and would strongly encourage others to carefully consider their options before doing so.

I hope Expedia takes these concerns seriously and improves both its claims process and customer support.

Worst experience booking with Expedia

I booked an international flight from Santiago, Chile to Victoria, British Columbia through Expedia for my sister and brother. During booking, I clearly added an infant (lap infant) for my sister, who has a newborn.

After booking, both airlines (LATAM Airlines and WestJet) confirmed that Expedia sent them passenger information for only two adults — no infant was included. The airlines say the infant must be added and charged separately because Expedia never transmitted the infant details.

Expedia keeps sending me back to the airlines, and the airlines keep sending me back to Expedia. I’ve spent hours on hold, spoken to multiple agents, and no one takes responsibility for Expedia’s booking error.

This is unacceptable. Expedia took my booking, allowed me to add an infant, and then failed to include that infant in the actual ticket. Now I’m being asked to pay extra for Expedia’s mistake.

I would strongly warn anyone traveling with infants or children to double-check everything or avoid Expedia altogether.

Would give them less than 1 star if I could and wish I had read the reviews before booking as I thought they were a trusted service.
Booked 3 rooms for 2 nights in the UK, months in advance for my sisters wedding. All pre-paid in full and confirmation e-mail received, all looked ok.... or so I thought! 2 weeks before the wedding, we called to give them the guest names and was informed that the rooms were not guaranteed (even though fully pre-paid). They then cancelled the reservations and did not refund us the money. When we contacted them again, we confirmed the T&C that stipulated that the room is confirmed when payment received (which it was) and we had to fight to get a re-fund for a mistake they had made. They informed us that the rooms were no longer available, they were dismissive and offered no solution then became rude, as if we were inconveniencing them whilst we attempt to resolve this issue they created. We spoke to many agents and all if them had a horrible attitude. So we contacted the hotel direct and they kindly helped us with resolving the mistake Expedia made, the hotel got Expedia to waive the fees so we could get a full refund and allowed us to book the executive rooms direct. We had to pay an additional $800 for the rooms, but the hotel really helped us out where Expedia massively failed us. Never risking using Expedia again.

Ziad helped me resolve several issues. He went above and beyond to secure a refund for me, providing truly excellent service. I have been using Expedia for several years and have never had a single problem. I highly recommend them.