Exhaleboutique Arvostelua 

I ordered a Nintendo switch via wowcher.
Delivery date come and past and exhale didn't even sent me delivery out a week later I I a tracking number which the delivery company never recieved the item.
After weeks back to back email exhale offered me a full refund and said I don't need to do anything as they contact wowcher and get my self a full refund. Two weeks later no refund so I spoke to wowcher and exhale never contacted them. Two days later full refund in my bank from wowcher.

DO NOT BUY FROM THEM. This site is a huge con I paid £39.99 for a PS4 controller with Wowcher on the 25th March. I have contacted them twice via email about where my order was. Today I received a cheap child's pair of plastic glasses with the same delivery number on them as my controller should have been. They need to be reported to the police as they are ripping off all these people. I'm really cross that I have been duped by these scammers lesson learned!!

Spoke to a lovely lady by the name of Charlotte. Absolutely smashing customer service, very pleasant and smoothly helped me with my issue.
Charlotte epitomised the meaning of quality customer service. Thank you Charlotte.

Wish I would have read the reviews first!
Ordered a ps5 controller with them via Wowcher, delivery date been and gone gone and low and behold neither company are doing anything about it. If only they were as quick to resolve as they are to take your money. Luckily I ordered with PayPal so have opened a dispute with them. I’d steer clear of both exhale and Wowcher in the future

AVOID at all costs! Unless you want to spend lots of money on very cheap and unwanted items. What a joke

Very Upset with how I was treated by this company.
I received a parcel on the original delivery date which turned out to be there 'gift item' a pair of poor quality gaming glasses, you can understand my frustration when I was expecting a £600+ PlayStation 5. On contacting them they said they'd tried to get in contact with me to ask which console I'd like, but because no number was left they didn't bother emailing me about this. They then stated DPD would be collecting the item Tuesday 5th.. Wednesday 6th came around still no delivery date. On contacting them again, they stated DPD wouldn't be able to collect till the next week so they arranged hermes to collect. Now 7th April and I am still waiting for the item to be collected from them. I contacted wowcher to see if this would speed up the process, to which a reply from the company said 'a refund had been issued already' first time I had heard about any refund.
On looking at these reviews I wish I had never bothered! Clearly they send out fake gift items to claim to wowcher that the item has been delivered.
currently waiting on a refund and will update this when/if it comes through.
Highly recommend to stay away from this company, clearly it was too good to be true and I am going to have a very disappointed dad on his 50th birthday! 😔

Ordered a PS4 controller from Exhale via Wowcher. The delivery date came and went with no correspondence from the supplier.

Tried contacting Exhale by both telephone and email, telephone line cut off and emails received no reply. Looking at previous reviews, it looks like there is a disconnect between Exhale and Wowcher.

Overall pretty disappointing.

I ordered a Nintendo switch for a birthday present on 31 march the package is yet to arrive and judging by my attempts at contacting the seller it looks like my son wont have his present for his birthday

I have emailed ... Facebook messaged and tried to call but it rings once and cuts off, what kind of customer service is this?

I had an email on 18th to say it would be dispatched on week commencing 21st march .. I've heard no more

I have resorted to leaving a review on here to get a response I've also raised a complaint with wowcher after reading the below comments only wish Id looked here first !!

I ordered my item on the 21st of February it’s now the 25th of March and no package has been received. How this business operates I simply do not know after 2 weeks I had to email in for them to simply post my item as it seems they had forgotten!!!! HOW CAN A BUSINESS RUN IF CUSTOMERS GAVE TO EMAIL IN ASKING YOU TO POST THEIR ITEM. At this point I’ve waited way too long I simply want my money back ASAP and I will buy from someone else who will hopefully get the job done in a few days like it should be. ABSOLUTELY DISGUSTING I PAID FULL PRICE FOR A PS4 REMOTE AND COILS NOT BE MORE ANGRY WITH HOW IVE BEEN TREATED AS A CUSTOMER!!!

I placed an order on 9th March for a birthday present for my 8 year old nephew; with his birthday being on 25th March, I expected no delays in having the item arrive before his birthday. The expected date of delivery was on or before 17th March.
Nearly a week later, there has been no delivery and the company do no respond to emails, do not pick up the phone and clearly do not manage their voicemails as it is full and therefore unable to have any further messages left. This is quite possibly the worst customer service I have dealt with and it's looking likely my nephew wont have his present for his birthday!! Please avoid using this company!!

My wife bought a Nintendo switch lite off this company via wowcher to only today when the package arrived a 99p necklace.
Not saying its a scam yet but this company does not answer their phones so I would avoid at all costs

Update..
A email was sent after the reply to this review and the switch never came so had to get a charge back. And just to clarify a cheap 99p necklace is not worth it when we paid £7 for the postage for it so I stand by my decision... AVOID THIS COMPANY unless you are after a 99p necklace for £7

Customer service is absolutely abysmal. I ordered a controller before Christmas as a present to my dad, but it didn’t turn up. I had contacted on multiple occasions after Christmas asking when it would be delivered. I was told that it would be delivered the 8th of January, but it never arrived. I emailed a few days later saying it still hadn’t arrived and asked for an update.

I received an email back telling me that they had contacted the courier and to wait 72 hours for a response and that the order was supposed to be delivered on the 7th (which was completely different to what the last person had said).

Waited and waited never had an email back. I emailed them again asking if they’d had a response yet, only to get someone else emailing me telling me I had been told it wasn’t their company who I ordered through even though it was and I sent proof. Then was pretty much called a liar saying I had already received the parcel. I then had to explain again that I had made two orders that month for two controllers and that I had received one, but not the other.

Been backwards and forwards for two months until the manager got involved and sorted a redelivery offering a free gift of face masks much to my excitement (Not). The tracking number in the email did not work so I emailed again asking for the correct one. No response so I raised a case with wowcher to sort the issue, explaining that my requests for a refund had been ignored and instead offering me a redelivery, but it had still not shown up and I felt like I couldn’t get anywhere with the company.

Wowcher sent them my case and I was then called a liar saying ‘in light of the customer comments of being and ignored and no response I have to attach evidence that the comments made are not valid as a complaint we have attached communication being made to the customer along with a email with delivery information’ (excluding all the emails I had sent and the one they still hadn’t replied to) and continued ‘ i trust this now resolves the case’!’.

This really annoyed me as no this hadn’t resolved the case at all. I still didn’t have my parcel and now I’m being treated like a liar, not to mention the awful grammatical mistakes in the message, just makes it look like they don’t care.

This company seems so out of touch with its customer service and can’t even figure out what their customers are making complaints about… no one seems to read the customer email thread and it seems to be passed from one agent to another.

When I worked in CC on emails we were assigned customer emails and only one agent would respond to their emails unless we couldn’t resolve the issue ourselves or if an agent was off, their emails would be assigned to other agents to make sure they were replied to in a timely manner. We would check our emails over to make sure they made sense before sending them and we would have our emails quality checked weekly by our team leader to ensure email quality was controlled.

Thankfully my parcel arrived today but, the packaging was crushed and the free masks I was told I would receive were not in there. After all the issues I’ve encountered and having to wait since my order date on the 16th December to the 4th February I couldn’t not warn others before they buy from this company. If I could give no stars I would.

I've been trying to contact this company since the 4th January, which is when my order was due for delivery considering i ordered well before Christmas there taking the pi$$ now.

I've emailed them getting this in return
"Merry Christmas and a happy new year, due to the holidays we may be delayed in responding to your email. if it's regarding an order we will respond ASAP. Thank you"
I've tried calling no answer, at this rate I'm going to cancel my ordered as I no longer know if I can trust this company.

Not a great experience, chasing an item for over 12 days now, whilst I appreciate its holiday time, common courtesy wouldn’t go a miss, and calls or emails should I thought be answered within a reason time frame. In this case they haven’t