Everyman Media Group Plc Arvostelua 

Had our first visit to an Everyman cinema last week at Esher, Surrey. Up til now, going to the cinema for us was always at the bottom of the ‘what to do for fun’ list. What a great concept. Staff were excellent…very welcoming. Super easy and quick to get drinks and food served to our cosy sofa…a very chilled and enjoyable evening. (Btw…the movie - Empire of Light - was ok as well!)

I went to Oxted cinema to see an Opera. The subtitles were missing and it spoilt the enjoyment. The manager on site explained what had happened and apologised, she also gave us a free ticket for another day. That same evening a cinema employee phoned me to say that they had refunded my ticket. This is great service. Thank you very much. Francine

We absolutely love the Birmingham Everyman cinema. The staff are outstanding and go above and beyond to help. Such a super experience

Do not buy a membership for a year, these people even though it’s not recurring take your money fraudulent from your bank account. They did not renew my membership but took £600 out of my bank account in October, said it would take till 15.12.22 to refund it, still not refunded. Bunch of crooks! Phoned them, still not received. Do not touch this company, just useless.

Ordered gift voucher 6 weeks ago, still not arrived. Cant get hold of anyone on phone emails not replied to. They are thieves as they have my money i have no product and no one to contact, i bet they dont even have anyone on the phones. Such poor customer service as explained in other reviews here which i wish i read before my purchase

I bought a Christmas ticket of £50 for my daughter on the 10th Dec.
Was informed at the purchase stage this would arrive before Christmas.
It hasn't. I foresaw the Post Office strike last week so sent an email to Everyman about this 3 days ago, NO ANSWER!
This has really upset me.
WHY hasn't Everyman set up online tickets??? You really are missing a trick here because I have lost all faith in you and won't be a customer again 😠

Zero customer service. At a complete loss - no answer to phonecalls or emails. No refund/cancellation/credit process for tickets booked incorrectly. Just awful from start to finish. Still trying to get a hold of anyone there but no luck.
Edit: Response received and refund applied so updated from 1 to 3 stars.

We had a wonderful night at the Everyman cinema in Glasgow tonight.
Phillie the shift manager was so welcoming, kind and attentive.
We had a beautiful meal which was delicious.
The cinema itself is definitely my new go to.
It’s so intimate clean and comfortable
it makes the movie. Much better experience.
All other staff were helpful too.

Truly bad management. Very nice young staff trying to function under ill-advised rules: don't let the client receive their order directly in the café/bar; take 20 mins to deliver order (wrong order in my case) to seat in back row in cinema, disturbing vision & seating comfort of other clients while getting there. Also: my order of 3 scoops of ice-cream (£3.75) was served in a heavy chutney/jam rubberseal-lidded jar. Why? The ice-cream scoops were half the size of those you get in, say, Cineworld, & were ridiculously hard to eat from the inappropriate jar (I took the lid off to ease things along). Nothing special about the taste, alas. Finally, given I am somewhat (not more) sensitive to light, I left the film on the grounds that the red/green flashing light to the top right of the screen made it tricky to concentrate on the film. Clearly not the place for me, o FilmHouse where art thou.

Leeds Everyman - We arrived at 14:15 and ordered a large popcorn, an Oreo milkshake and a lemonade from the bar. The cashier told us to go find our seats and and they would bring our food and drink to our seats. 20 minutes went by and the cinema room became full with people, all ordering and receiving their food & drinks. I asked one of the staff members, Shaun, where our order was. He said that he would check where it is and also that 'the Oreo milkshake takes a while to make.' So again, we sat there patiently for another 15 mins as the trailers played and more people had hot food delivered, also a couple next to us (who arrived at 2:30) had an Oreo milkshake delivered straight away which made me feel Shaun lied about the milkshake taking a while to make. This became almost certain when Shaun came back to ask exactly what my order was, which made me very cross, but I didn't show this as I'd brought my younger brother on his first experience of Everyman and didn't want to spoil it for him. We finally got our popcorn and drinks just before the film started, but again we were one of the first lot of people in and the last to be served. From this experience I would not recommend Everyman.

Awful partnership with Harlands Group.

I actually quite like Everyman - it is a good night out and I was a member for a year. However, they are partnered with Harlands Group - check their TrustPilot Reviews.

In common with other people Harlands have been taking money out of my account after my membership ended. I contacted Everyman and got an email from Harlands stating that I needed to pay them £40 to close the account. That is after they had fraudulently used my bank details to re-instate a direct debit and took £90 out of my account without notice.

Harlands are thieves. They care nothing about their reputation and I am shocked that Everyman do business with them.

Good experience, 1st time at this cinema,comfy seats good food and drink

Similar experience to others with buying a gift voucher. Website says 5 working days so I ordered 2 weeks in advance and it never came (this was before postal strikes). Eventually managed to get a refund from the company - the voucher then came through the door and they sent me the wrong one anyway! I ordered £35 and got £20. It’s a lovely looking voucher and perfect for a gift but unfortunately the service is just terrible. If you can get one from the cinema in person then do that.

Watched Prima Facie. Excellent service, venue and film. Food is brilliant. Not a veggie, but the best veggie burger ever.

LEE JOHNSON @ Preswolt was amazing. He instructed me very clearly and guided me through the course. very friendly instructor. Excellent experience. Loved it.

A family member purchased gift membership for me in early July and 7 weeks later I have still not received it!! Several emails and phone calls with several team members but there is nothing they can do it seems. Staff are confused and unhelpful!! How hard is it to print and post a giftcard?! If it's still not here at the 8 week mark I shall have to ask my family member to start a chargeback claim with their bank to get the money back from everyman!
What a disappointing company!

Another one star review! Ordered a gift voucher as a birthday present supposed to arrive within a week. Nearly three weeks later still no voucher, 3 calls to customer experience team & apparently nothing they can do. Asked to speak to a manager and supposedly can’t do that either. Awful customer service

DONT EVER BUY THEIR MEMBERSHIP AS A PRESENT
Firstly the process of buying a membership and activating it is terrible. My daughters bought the £300 membership for me well in advance of my birthday but the gift card didn't come in time. Activating the gift card when it did finally arrive was a real faff too, so graciously Everyman added two more tickets to the membership.
The CON is that you have to use all the tickets within one year. I have been seriously ill this year and made my enquiry about rolling the tickets forward about 4 months in. I was told that if I didn't use all my tickets in a year I could renew the membership and roll them forward.
I was not told at that time that I had to renew the £300 membership! Only now when the year is due to end am I told that I have to renew at the same membership level to keep my unused tickets. I had assumed from their correspondence that I could renew at a lower level of membership and roll them forward into that which would have been fine by me.
I wrote again querying that they had not made this clear but they chose not to reply.
BEWARE EVERYMAN. I think I will book a cinema out for prime time on Saturday night and hand out my 20 unused tickets to punters in the foyer FOR FREE together with an explanation about how disgusting Everyman customer service is!
Is it any wonder that I am contributing to a massive 38% one star reviews for Everyman on Trustpilot?

SINCE WRITING THIS EVERYMAN HAS CAPITULATED

Really disappointed in the last two visits to Crystal Palace. The customer experience isn’t just about having a comfy sofa and a drink. It’s the whole customer experience that matters. They won’t allow you to have a drink in the bar area. You’re corralled into the cinema and have to then wait for someone to come and take your order (20 mins after we arrived) and then wait for them to deliver (more than 30 mins after we arrived, and long after others had been served). The bar area was empty when we arrived so why not be able to get a drink and relax and then take your drink into the film when you are ready - at your convenience? Really very poor service maybe because of a change in management as it wasn’t always as shockingly bad as this.

I bought a gift membership as present. Tried to use the card for the first time and was told It was invalid. I emailed them that evening but didn't get a response I also tried calling the customer service number and the line was cut twice before I could speak to anyone. I would not recommend buying a gift membership for you or a friend. The customer service is none existent, which is really disappointing and a let down. As the Cinema themselves are a nice experience.