Everyman Media Group Plc Arvostelua 

Bought a gift membership for my wife. It arrived but the website said it was an invalid code. Called customer service and was just told to email a photo of the card and they would get back to me in due course. Not helpful as we were trying to book tickets for tomorrow. The website give a big clue that there system was s**t as it said, we are trying to make sure gift cards and memberships can be redeemed! Trying! Surely, this is basic requirement before selling the things.

Always receive an efficient and warm welcome at Salisbury. It's an excellent experience - great service and staff and, of course, super-comfortable seats with brilliant film choices. Have enjoyed every visit so far.

We're regular visitors to Salisbury and since it opened a year ago, its been a great addition to our local entertainment. Great venue and staff (especially the managers), food is OK, some healthy eating options would be welcome! Always a good selection of films, we always feel welcomed and valued.

we have just moved to the area and discovered the Everyman cinema! It's now our regular treat. What an awesome experience - from the beautiful interiors to the super comfy seats, the food and lovely staff!

We are Everywhere Members and have been for years. We remained bitterly disappointed by the shoddy app performance. We keep getting error messages and cannot book. Calling customer services gets us nowhere. When we email it takes weeks for a response. Absolutely awful! Sort yourselves out.

I went to see the Bob Marley film One Love yesterday afternoon at the everyman cinema Muswell Hill north London. I was blown away with the decor and relaxed atmosphere. The staff were very a coma dating to the customers and drinks orders bought to seats very nice. I reccomend people to visit their local cinemas more often. Great time spent. Very nice

Frustrating experience. I purchased an Everywhere membership in July 2023. I didn't know it at the time but as I was one of the first 300 people to buy a membership at the Salisbury Everyman, this meant I was a 'Founder Member'. I was not sent a membership card for months, even though I chased and nothing was confirmed by email. This meant I missed out on Founder Member benefits like free popcorn on every visit, free wine, etc. It just was not communicated, so I have been paying for my popcorn all this time. I mean, it's not that big a deal but annoying. I also had problems where the computer at the cinema tells staff I only have an Everyman membership (6 free tickets) and not an Everywhere membership (unlimited tickets). Staff were very good an 'honoured' my booking anyway and said I should phone customer services as I really should have received a membership card, which would prove I had 'Everywhere'. So then the saga with Customer Services began. They're so friendly but I think really let down by poor systems. I've been sent a total of three different membership cards and they still can't manage to send me the right one despite acknowledging that yes I am indeed paying them £55 a month for Everywhere membership. I'm having trouble logging into my account (it's saying member doesn't exist) at the moment and I've had to email customer services but honestly I do not expect a reply, they seem to ignore all emails. The cinema itself is great but the poor customer service and seemingly endless technical issues are extremely frustrating.

I love this cinema (Birmingham Mailbox). Always made to feel welcome whenever I go. Tickets are a little more expensive but having drinks brought to your seat and comfortable sofas to sit in is great, as is the free drink and popcorn. I wish there weren't quite so many trailers, though, as I've usually fiunished both before the film starts (*grin*).

My only grumble is their online booking system. As a single person I am unable to book one half of a sofa, yet you can if you book in the cinema itself. Screen 1 has 46 sofas and only 2 single seats, so if these two are already booked I am unable to book onle.

I do not usually write reviews but I am very impressed by Everyman. They opened in Salisbury in the last year and I have attended on several occasions usually for the live broadcasts or the throwbacks. There are the obvious perks: the seats are extremely comfortable, the popcorn fabulously chewy, the value of the throwback tickets is excellent, and the staff are as a general rule extremely pleasant and effective.

We had an incident before Christmas - we went to see the Nutcracker live broadcast but the sound wouldn’t work. It was a disappointment but we were refunded the value of our tickets, given vouchers for two more tickets (for ordinary cinema trips lasting a year), and free drinks at the bar while we waited for the matter to be resolved. The manager addressed us, explained everything and appeared sincerely regretful.

I have today been on the phone to customer service to cancel tickets to a performance this evening as I am unwell. I had thought from the website that I would only be entitled to a voucher but with no quibbling, I was offered a straight refund. There was no queasy, cheesy, ‘I’m-your-best-buddy’ charm school awfulness which seems to be the standard practice for customer service. The operator simply carefully, calmly, and efficiently dealt with the matter with a minimum of stress and a maximum of courtesy. It was the best customer service I have had for years. And no invitation for me to leave a review! I really do think Everyman are setting an extremely high and impressive standard.

This is not just going to the pictures. It is a lovely evening out. You feel welcomed, warmly looked after. The viewing feels intimate due to the smaller theatre. The sound system is incredible. Worth the extra money for sure. Salisbury well done. One love

Everyman took over our local boutique cinema just before Christmas. We were pleased as we had been to an Everyman in the past and loved it. I purchased a gift membership for my husband which is where the nightmare begins. Firstly, in spite of me ordering it 10 days before Christmas, it only arrived on Christmas Eve. Then when we tried to activate it online, it wouldn’t let us. So we took it into the cinema (as it had suggested in the FAQ’s) where they couldn’t activate it either. The person helping us said she would contact head office and get it sorted. She said we would hear from them in a few days. Nope. I chased it with a phone call 2 weeks later. The girl on the end of the phone found that she couldn’t active it either but also that the system was down so she couldn’t do anything about it. Then over the next month I have been trying to get someone to help. I have emailed and phoned and also complained. I then receive an email this morning that simply says ‘I have tried the membership online and it works’ (even though we had tried a few days before and it still didn’t work. So they have obviously now activated the membership number and emailed me seemingly suggesting it worked all along and it was just user error. I have never come across such bad customer service in my life. We haven’t been able to use a membership for 6 weeks with no apology at all from Everyman. Such a shame because we loved our cinema when it was a Tivoli but we won’t be going now it’s been taken over by this useless gaslighting company.

Just called customer services to exchange a booking. Nice to talk to an actual human being, and she helped sort out rebooking without too much fuss.

Love the cinema , hate the app , been non functional for ages , sort it !!!

Don't even think about calling the customer helpline ( 01233 555641) for everyman. They always say that they are experiencing a high volume of calls and then keep you waiting for at least half an hour. Been on the phone for 22 minutes now. Not even a proper que system so you where you know where you are in teh list. Just not good enough for a customer facing business. Either employ more people or sell the business to someone who understands the basics of customer service.

I was given a £100 e-gift voucher for Christmas and when I tried to use this to purchase membership, I wasn't able to.
Apparently this is a problem they have known about for some time but have decided not to address.
So my daughter now needs to get a refund for the gift voucher and buy a membership voucher instead. A totally convoluted and time consuming process which is ridiculous..Also it means that we will be spending £11 less with you than the original voucher. Terrible customer experience :(

Id give 0 if was an option.

am writing re the appalling service from both the website and Horsham regarding my booking in 26th December.

I tried booking online for Wonka at 11. 20 on 27th December. Three times the web page stated that payment couldnt be made and to go back to start.

In the end I rang to make rhe booking using another bank/ card.

Yesterday morning I noticed the 3 payments, which stated unsuccessful, showing on my bank. I called my bank immediately and they told me to contact you.

I tried several times and couldn't get through, so when attending the film at Horsham, I spoke to your staff. I was assured I only had ONE booking and told NO other payments had been taken. I even showed them on my banking app. I was told they were probably only pending and wouldn't be taken.

This morning ALL 3 payments have been taken from my bank. Ive tried 3 times calling the number given by your staff and no answer, just a long wait, each time.

This has messed up all my bill money, wasted my time and money on phone calls too.
I'm also fuming to have been lied to, that no other bookings were made, when clearly they had and money taken. I even asked him to check other times for day I booked. He could've refunded me then.

I want the monies refunded today and compensating for this mess.

Purchased an e-gift card for Christmas which has yet to arrive. Chased up Christmas Eve was told the order was confirmed and would be with the recipient within and I quote 'hours/days' they were not kidding on the days part. We are still waiting. Gift ruined. Shocking company, shocking service. Giving this a few more days before launching a formal complaint with Visa.

I ordered two separate £30 giftcards on December 5th which never arrived. I rang yesterday and despite being on hold for 30 minutes the guy who answered said he couldn’t help me. Apparently they had sent it to the wrong address but implied it was my fault.
I asked them to cancel the cards and send me two e-cards but he said he couldn’t do that. The two cards were gifts for my children tomorrow.
Very disappointed and sad.
The gift card I ordered from the Odeon arrived the next day!

I had a really disappointing experience today. The cocktail I ordered was inedible and the customer service I received after taking it back to the bar was appalling. So rude. Will not visit again.

Went to Muswell Hill cinema 9 days ago when it was particularly cold. Had to leave as cinema was freezing and when I spoke to an employee I was told the boiler had been broken for a month. I wrote in and complained and got an acknowledgement but despite chasing no one bothered to follow up. Special shout out to Ben who assured me I’d get a response. Back to Vue I go.