Europcar Arvostelua 

I hired a car from Europcar Aberdeen Airport. It was only for a few days. I drove from the airport to my house in Aberdeen and parked in my private driveway. I made two trips to the supermarket and then returned the car to the airport. Unfortunately I had an early flight and had to park and drop the keys.
Europcar said I damaged the car and charged me £350.
This was simply not true. Beware this company will scam you if they have the opportunity.

Failed to provide the vehicle the was booked and paid for. Cost me a whole Saturday to manage the fallout from their failure.

Now have to wait up to 2 weeks for my money back.

Exceptionally poor form.

We hired a car in Bulgaria in Varna dropping off at Sophia in August 2025. When we returned the car our credit card was charged $91 with no explanation as to why. We were fully insured, filled the tank etc, no damage, when we disputed the charge they said it was for an extra driver although we had already been charged for an extra driver even though we explained that there would be only one driver. They then sent an e-mail saying the contract was to do with Bulgaria although we complained to head office. What a rip off, even though we did everything right ie fully comprehensively insurance they still found a way to steal money. Not to be trusted, would not use them again. I know it’s only $96 but we paid $1700 for 10 days. They didn’t need to do a rip off. Absolutely disgusting.

Lot began the story I just returned the car rental on 3/9/2025 September was Wednesday and Clayton car rental the took from my account back $113 dollars of 8/9/2025 September Tuesday so I need now $213 dollars back to my account if you guys don’t return the $213 dollars back to my account

On our arrival to Gatwick Europcar we were met by a very friendly staff member called Jordan who was very chatty and really nice and offered us a free upgrade. However i feel that this was just a ploy to sneak in the upgrade cost. which i unknowingly signed for as i had been travelling for 24 hours and didn't see the upgrade in small print.

I have been on to customer services about seven times to try and get this refunded. Each time having to explain the story only to get cut off. I think that this is another tactic they use so that you just give up.

I can safely say that i wont be using europcar ever again.

my advise to people is BEWARE of this scam they use. Telling you that you have a free upgrade only to add it in there.

The vehicle was fine and as expected on pick up. We had a 9 day rental for funeral, followed by time at the beach with family to process.

We have been double charged the VRRF $80ish and still waiting for this to be refunded.

We got sand in the car that Europcar deem 'excessive'. I have no recourse to dispute - I just have to pay the $450 deep cleaning fee (if anything is excessive, its the fee. it just needed a vacuum).

Service has been impersonal and uncaring. They just keep sending me a link to the T&C's and my signed contract in response. I'm disgusted, but too sad post funeral to do anything more about it than this review.

I would never advocate for, or use Europcar again.

If you book an insurance level online, they will make you choose again at the airport. In my case, explain it terribly and put you on the more expensive version then rush you through signing the contract.

What a big load of crap
Your system is soooo out dated that you need a physical card for them to actually work. Well I went in had my card. But the Eftpos wouldn't accept my cip in my card so I couldn't get a hire car. Ended up booking with another company right next to it. Thank god hey didn't need a physical card to continue with the booking.

The car itself was in good nick, clean and drove well, so no complaints there. Price was decent compared to some of the others, though the insurance add-ons can be a bit of a shocker if you’re not expecting it.

I went to the BNE airport terminal one. So many extra scam charges after you've returned the vehicle. I would not use this company again. I paid close to $200 for a day for a Wild track online. Then when I went to the terminal there were extra charges. Upon return there were more. So after fueling up on return and the extra scam charges I paid close to $700 for a day trip. Do not use this company!

CROOKS. Booked in advance but because they wouldnt accept different cards we had we were forced to take out their insurance for the week which was more than the cost of the car hire. We had arranged our own insurance at a tenth of the price but they would not even look at the paperwork. It was late with only a few other companies open and limited availability. When I asked why the insurance was so high they said it was a local insurance company. Never given a policy document just €268 item on the bill. We still had to pay a deposit. Read other reviews and see this is a common scam by them.

Booked and paid for a rental in advance
to be collected at Dublin airport only to get there and be refused the rental. Europcar Ireland do not accept Australian digital licenses.

We had to pay 3x the cost to get a car on the spot from Hertz and still don’t have a refund.

I was charged $2,552.93 by Europcar Australia for a small stone chip on the windscreen — something that could likely have been repaired. Instead, they opted for full replacement, provided an undated invoice, and delayed repairs by over 3 weeks.

Despite raising fair questions, Europcar closed the dispute, insisted on full payment, and threatened debt collection. The process felt aggressive, opaque, and grossly unfair.

I take responsibility for the chip, but not for being exploited. I won’t be renting with Europcar again — and I recommend others think twice.

One star is too many. One of the most disgusting companies I've ever had the displeasure to deal with. They overchargeyou for repairs by a significant amount (yes, I checked) and then send a collections agency around when you query the cost.
The staff are disgustingly bullying and just ignore any query. DO NOT USE.

Avoid Euro Car!
I had a terrible experience with Euro Car. Their service is unreliable, and their business practices feel like a scam. Customer service was unhelpful and refused to refund properly. Never book here—there are much better rental companies available. Save your money and avoid this looting company!

We had a terrible experience with Europcar, and I wouldn’t use or recommend them. Our car broke down, and we were forced to hire a rental car through our roadside assistance, RACQ. and we had no say it was Europcar for the rental during the period.

We were promised a washed and clean car to pick up from Darwin Airport, but when we arrived, it was disgustingly dirty. It looked like the car had been driven off-road, with red dirt all over it.

When we returned to the Europcar desk at the airport to complain, the attendant had already left for the day. It was only 1 pm. We took photos of the car’s condition before leaving the parking lot.

We were advised that the rental car return was to be at the Darwin office on Mitchell Street, in the carpark above a shopping centre. However, when we returned the car at 1:45 pm, the office was closed. We couldn’t complain about the car’s condition because the office wasn’t open.

The next day, Europcar did an inspection of the car at 10 am, which was 20 hours later. The inspector accused us of a lot of damage to the rental vehicle, Including a supposedly chipped windscreen which was not there when we returned the car the previous day, we had photos of the other damage and sent them back for proof.

Europcar Rental then charged us for a new windscreen costing $1328.47, minus our damage excess of $590. We had to pay the balance of $650.

My husband called the Europcar call centre, but the agent was unhelpful and told him to check his rental agreement.

We would not hire again from a rental car company we would rather walk or ride a push bike as there is no come back
Absoutely disgusting of Europcar

Very disappointed with Europcar. When we picked up our rental car, it already had a noticeable smell of smoke. We were in a rush and didn’t have time to request a replacement vehicle. A few days after returning the car, we received an email accusing us of smoking in the vehicle and were charged a cleaning fee.

We did not smoke in or near the car at any time during the rental. It's incredibly unfair for Europcar to assume the smell occurred during our rental period without considering that the odour was already present at pickup.

I expected better service and accountability from a major rental company. Will think twice before renting from Europcar again.

Edited.

I experienced exceptional service from the ground team at Mascot, Sydney but this was unfortunately undone by the very poor service I reeceived from the back of house team (Case # 23750027). After being incorrectly charged for fuel (over $200), which was confirmed by the Mascot office, chasing multiple times over many weeks, they basically ghosted me. It wasn't until I made a report to the Office of Fair Trading that I miraculously reveived my refund overnight!

I will be more careful in future to get names and details when I report issues to to ensure I don't get the run around in future.

We rented a small truck from Kawana, and when we returned it, we pointed out a small chip in the windscreen - when I say small, it was minimal! Weeks later, we received a bill for almost $800 for the repair of the windscreen. We have been emailing the claims department to state that, while we do not dispute that the windscreen was damaged while in our possession, we do dispute the cost of the repair. We have also asked for a copy of the rental agreement, which we did not receive at the time because the system was down. It has now been almost a month of back-and-forth emails asking for the agreement and clarifying that our dispute is about the cost. Today, the amount for the windscreen was taken from our credit card. When Europcar was contacted about this, we received a response stating that the rental is non-negotiable and that even if a dispute is in progress, they take the money on the predetermined day.
Europcar has also informed us that any chip in a windscreen will result in them replacing the windscreen, rather than repairing it, due to the high volume of use. When asked if this was made clear in the rental agreement (which we are still seeking a copy of) we were informed that no, its one of those things you learn along the way.

Absolutely shocking! Misleading information and hidden charges. Non existent customer service who shirk and handball responsibility. DO NOT USE!