Europcar Arvostelua 

Please remember to take photos before and right after you return the car. Their neglection will cost you money.

The staff at Europecar Clarence Gardens in Adelaide were very helpful, friendly and courteous. They even upgraded my car to a newer version . I highly recommend Europecar.

Extremely dissatisfied with Europcar. I was terribly ripped off and had no control over them taking money from my cc after dropping car back. I was charged for an upgrade I knew nothing about and was not told this when picking up the car. Also charged admin fees that totalled over $200 plus upgrade of $600. Nauseating. They have you over a barrel.

Have rented with Europcar numerous times in past without issue until today. Needed a car for 3-months so signed up for subscription. Did not get car I requested and expressed dissatisfaction but was repeatedly told “nothing we can do”. I was even prepared to pay additional difference for a larger vehicle, only to be told that would involve termination of my agreement and penalty of one month payment ($1195)!!!! So much for the “flexibility to cancel at anytime”? A disaster of epic proportions. Its customer service is rigid beyond belief offering no alternatives or solutions, constantly reminding me it’s a subscription and not a rental. What a huge and costly mistake. I won’t be giving them any further business.

ABSOLUTELY REDICULOUS!!! Not only did we get stuck in torrential rain with the threat of flooding on our trip from Proserpine to the Daintree, considering our way back all over the news there are reports of road closures, 1 plus metre high flood waters riddled with crocodiles, people dying attempting to drive through flood waters and the only road from Cairns through Townsville, Bowen and down to Airlie beach are CLOSED AND FLOODED! This was very obviously NOT a foreseeable situation! All of our tours and accommodations got cancelled, and there is literally no physical way for us to return the car to Proserpine! Anyone with a television, mobile device or other form of news update can see what’s currently going on in far North Queensland and along the East coast! There is another 850-1000mm of rain predicted to fall within the coming days in those areas which is the only route and way for us to get to Proserpine to return the car, mind you the contract states that we cannot drive their vehicle in flood waters!!! Our ONLY OPTION to return the car and get home from the closest airport is to leave from Cairns today! Before the rain (which has now been classed as a monsoon might I add) sets in! Which will undoubtedly ground all aircraft in the areas affected! Meaning we can’t get home! Their foreign speaking support staff have quoted us over $1000 to take the car to their Europcar depot in Cairns without ANY consideration of these circumstances! This is a state wide emergency evacuation of all coastal areas affected by the monsoon! It is not optional, not a choice and most definitely not deliberate! This entire trip ALL OTHER PLACES including tours have refunded us our $ however EUROPCAR are absolutely milking it!!!!!!
DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES! We will be handing them the keys and escalating this as high as humanly possible AND suing for damages etc!

My experience with Europcar has been deeply disappointing from start to finish.
To begin with, my original car reservation was cancelled by Europcar without any prior notice or communication. I was not informed by email, phone call, or any other channel. While a refund was eventually issued, this does not excuse the complete lack of transparency and professionalism, especially when customers rely on confirmed bookings while travelling.
As a consequence of this unilateral cancellation, I was forced to rebook the exact same car, wasting time and creating unnecessary stress. Although the second booking itself went through, the problems did not end there.
The most unacceptable part of the experience occurred when returning the vehicle at Melbourne Airport. The car return process is poorly signposted and extremely confusing. I had to drive around the airport four times trying to locate the correct drop-off area, with no clear signs and no useful instructions provided by Europcar. This caused a significant delay and put me at serious risk of missing my flight.
For a company operating at a major international airport, this level of disorganisation is simply unacceptable. Car rental services should make returns efficient and stress-free, not chaotic and time-consuming.

We had an allowance of 3.900 km an we do return the car in Adelaide with 3.700 km. Europcar did invoice us with an extra 1.097 that means 400 Aust Dollars. They have used the picture of an other car. This is just a scam that we would have not expected from such international company …
Reservation number 1196161949

I recently made a poor choice in regards to hiring a car on a recent trip to Sydney. I followed a link from the Virgin Airlines online booking website for the booking of rental cars through Car Trawler site. From the Car Trawler site, I ordered a Mazda CX-3 to be available for pick up from Sydney Airport from Europcar. The online booking process through the Car Trawler site was simple to utilize and the booking was completed quickly and I was charged and paid the cost of the car hire. Unfortunately, the whole process of hiring a car was painful once I arrived at the Europcar desk at Sydney Airport. The staff were not curtious and English was their second language which made simple communication difficult. I was offered and explained about the different car insurance options available to me (something not covered or explained in the Car Trawler site) however there was no mention of the Premium Location Surcharge for picking the car up from the airport (The Car Trawler site states all other charges included in the hire cost). The car I initially requested was also not available, however the car provided was adequate for my requirements. I returned home after my trip to find I had and additional charge to my credit card made by Europcar with no explanation provided, which took over two weeks with numerous emails and follow up phone calls to rectify and have the fund recredited to my account, with no explanation to why the charge had been actioned by Europcar. Overall, a very poor experience hiring a car through both Car Trawler and Europcar and I would not use these company’s or websites again.

Would give 0 stars if I could. Booked through a third party and when I arrived at the Melbourne branch I was refused service because I didn’t have my passport with me (never needed it before). I was told I could get a full refund so I didn’t rush home to get home my passport because I thought I was getting a full refund. The refund never arrived and Europcar are taking no responsibility because I booked through a third party, even though it was their member of staff (both in branch and on the phone) that provided misinformation. Avoid!

Really disappointing experience with Europcar Melbourne.
We booked a one-way airport return and the system showed the correct price before payment, but after paying the booking was changed to a same-location return. At pick-up, staff were unhelpful and rude, and refused to acknowledge the error. We later had to pay another fee just to return the car where we originally intended.

We also paid for additional drivers, but Europcar never told us passports were required, meaning we couldn’t use that part of the booking.

Customer service contradicted events, refused any refund, never issued an apology, and simply closed the case.
We won’t use Europcar again and cannot recommend them

We are an elderly couple. Are regular car hire travelers. Europcar have charged us €500+ for a boot cover that wasn’t there when we hired the car. No dialog nothing just stole the money from our credit card. We have provided photo evidence ( lucky I took photos of the car as it wasn’t as clean as we would have expected) dated and timed at pickup time. Still no apologies or money returned. We showed the reps the photo and told them that the car did not have a boot cover when picked up. Appalling behaviour.

🚨 Europcar Rental Nightmare: Know Your Rights 🚨
📍 Real story. Real danger. Real consequences.
🌧️ Torrential rain. 🚗 A puddle every other car ahead passed through. I had no choice but to proceed—and the Europcar rental stalled. ⛔ Stranded in the middle of the road, late at night, fearing for my safety.
This wasn’t leisure. I work in community services. My own car was wrecked weeks earlier. I needed this rental to support my family.
Europcar’s response? 💸 Over $8000 bill. ❌ No empathy. ❌ No accountability. ❌ No understanding of extreme weather or unsafe road conditions.
⚠️ Warning to all renters: Before agreeing to any charges or settlements, contact your local consumer protection agency first. It is your legal right to seek advice and support — even if companies pressure you to sign or pay immediately. Do not let fear or urgency strip you of your protections.
📢 Share this message. Protect yourself and others. Together we can hold companies accountable and remind them that fairness, safety, and decency matter.
#EuropcarFail #ConsumerRights #SafetyMatters #RentalCarNightmare #CorporateAccountability #KnowYourRights #ConsumerProtection

Unprofessional experience

I booked a car over the phone and was told it was available, but when I arrived Andrew questioned why I was in the area because my licence address is on the north side of Melbourne. It felt unnecessary and a bit invasive. He then refused my card saying it was a debit credit card, even though I’ve hired cars all over Australia with the same card. I left without renting after his attitude. Not a great experience and very different to other branches.

Would leave 0 stars if it was an option. Awful customer service, I booked the car for pick up and no one stayed for collection, they then refused to refund any amount despite me paying in full prior to collection.
When trying to rationalise with the customer services team they were unwilling to listen. No refund or any compensation for the additional uber costs incurred, they were unwilling to even listen.
Not to mention random charges for fuel and admin costs that were retracted from the deposit, despite me providing evidence of refueling.
Save yourself the headache and do not book with Europcar.
Very dissatisfied customer.

Wouldn't recommend this company at all. Hidden fees like the $600 to return car to point of hire 8hrs away when the advertised one way rental. Also have just been emailed telling me because I payed my toll after going through a toll road that they will now charge me also 4x the toll. Terrible at best.

Picked up car at Rome Airport and realised when we got to our accommodation that the tyres were bald and shredding - it was unsafe to drive. Called them next day and they sent around a tow truck that day which took it away. Then waited three days to get a replacement car, while we were stuck at a rural property with no transport - no taxi service to go to the supermarket. We had to go to Perugia airport ourselves to pick up the car, had to get a lift from a friend, as there is no taxi service. The replacement car was not of the same level, was not full of fuel, and they charged us for one way rental because we picked it up in Perugia. They said they would refund this. When we dropped off the car in Rome we were charged to refill the fuel (which they told us in Perugia they wouldn’t do) and they charged us a premium location fee for picking up the car in Perugia. To repay the one way fee they actually refunded the whole amount for the rental and then re-charged it meaning we got hit twice for exchange and credit card fees on the whole bill. Put in a complaint to get refunded the erroneous charges and also the rental for the three days we had no car, and at first got the run around and now they are just not responding to our emails to customer service in Italy. It is now a month since we lodged the complaint and we are nowhere.

I booked a car (Jeep Renegade) for our honeymoon in Rome. On arrival, we were told it wasn't available and were downgraded to a small sedan, but promised a price reduction due to getting a worse car. Dropping off the car in Narni is a nightmare, there were no clear directions and we had to park in chaotic traffic to ask where the car has to be dropped (a few hundred metres away from the office). To add insult to injury Europcar charged our original quote for a much nicer car rather than the worse downgraded car we drove. I have called 3 weeks ago to contest the charge, they advised they would reply within 10 business days which they have not. I have since had to dispute the transaction on my credit car, which is frustrating to know end. AVOID EUROPCAR.

I rented a car from Europcar Australia in Melbourne (Booking 25HV21849) for less than two days during my honeymoon.
The total rental cost was under AUD 400, even including Europcar’s most expensive insurance option.
A few days later, I received an email claiming the car required “professional cleaning” due to some “animal hair” and a “stain,” and that I’d be charged AUD 418. The problem?
• We never travelled with animals, and
• The photos Europcar sent actually show minor and perfectly normal interior use, not “excessive dirt.” (minor single mud stain completely normal in rainy days)
I’ve exchanged multiple emails explaining that this cannot be considered excessive dirt and asking for time-stamped proof, but they have refused to provide any and instead declared the case “closed” unilaterally. Europcar is now trying to charge my card without consent — for more than the cost of the entire rental.
This behaviour feels borderline fraudulent and completely unprofessional. I’ve rented many times with Avis and never had a single issue, but Europcar’s approach here is unacceptable.
I have formally disputed the charge with my bank and reported the case to the ACCC. I’m sharing this so others can avoid going through the same experience.
Avoid Europcar if you value transparency, fairness, or basic honesty.

Shocking after service

Booked through a 3rd party in Australia. Got issued a payment voucher which I gave to the Europcar office when I arrived in the UK.
The service in Exeter was superb. Cant fault them at all.
Returned the car. No problems.

Two days later, they have proceeded to charge me a second time.
Finally got a reply after 9 days, saying they had no record of prepayment, even though the office had accepted it, and proceeded to issue me a car.

Avoid!! Never had such a shocking after service and such Bulls**t response from a car hire company.
Expected more from Europcar

Booked and paid for a car rental in Turkiye, including a one way drop fee. On our way to pick up the car, Europcar called to tell us that the office we had booked to pick up from had closed. We were already in a taxi on our way to collect the car and had to turn around and go to a much further office to collect the car. No apology given. Then on our return home, we were charged a one way drop off fee (which I had already paid in our original booking). It took over 2 months of emailing for Europcar to admit that I had already paid this fee and that they would refund. Then they only gave a partial refund and refused to refund the balance. Terrible customer service