Eureka Forbes Arvostelua 

I regret purchasing an AMC from Aquaguard/Eureka Forbes.

The AMC was sold with assurances of prompt service and hassle-free support. However, after raising a service request on 16 June, nobody attended the complaint and there was no progress update in the system. When I contacted customer care multiple days later, I was told that the service request had not been properly updated due to a technical issue and that I would need to follow up through customer care.

The purifier currently has a water leakage issue, yet the earliest service slot offered is 25 June. For a product that provides drinking water, expecting customers to wait over a week is unacceptable.

The entire purpose of purchasing an AMC is peace of mind and priority support. Instead, I am chasing customer care for updates while dealing with a faulty water purifier. Based on this experience, the AMC feels like a waste of money.

I hope Eureka Forbes improves its service response times, complaint tracking system, and customer communication.

Bilkul ghatiya company h ye abi ek saal b ni hua water purifier liye hue Or kharab ho gya ek. Mahine se complaints krri hu lekin koi results ni h.... Technician b ese hi bhre pade h jo phn ni uthate na repair krne aate h..... M to yhi suggest krungi koi mt kharido is company ka kch b bekar service h ek dum...... Ese hi review rahenge to jldi hi band ho jaayegi.......

I think this company is more concerned about selling of their product. Once sold I won't say the service is good. They also do aggressive promotion of the AMC.
My filter is Aquaguard Royale UV UF SS. I had taken AMC also. Many a time they will call for service, but when told we have AMC they will say they are not the people who do service under AMC, you call another number. Then why don't the AMC people call for service?
This time the filter really had a problem and after calling they came. They did something and said everything is alright. Next day the filter was the same as before, not working. Again we called. Now this is the third day no one had turned up.

I have taken eureka water purifier one year back and my warranty was getting over so they call me for amc and they send there engg for that I took two year amc and engg change filter on next days my water purifier was not working so I complaint for that on next days I come and see and told need to change pcb and other part so he will come later he change above parts which he had order and then water purifier works for some time and then I compalnt serives number and told to replace whole machine and they told within 24.hours sales representatives will call from last two days iam am calling service number and iam getting some will call already two days past this is the limit when u want money u come immediately but when u want to give service u keep on ignoring customer's

Bought new Aura model with 2 years warranty for filters but TDS went up in 15 months and company not replacing the filters very poor performance

Worst service and product performance does not meet the expectation.-WDX2 wet and dry vaccum cleaner

I am writing to express my extreme dissatisfaction with the service I have received regarding my robot vacuum cleaner and dock station.

My robot vacuum cleaner was collected by your team for repair/service, and I had to wait for more than a month without receiving any meaningful update, status report, or communication from Eureka Forbes. During this entire period, I repeatedly followed up, but no one provided a clear answer regarding the whereabouts of my product or the expected resolution timeline.

After waiting for over a month, the robot vacuum cleaner was finally returned to me. To my surprise and frustration, the machine is still not working properly. This raises a serious question: What kind of service or repair was actually performed on my device?

As a customer, I trusted Eureka Forbes and expected professional after-sales support. Instead, I have experienced:

• More than one month of delay.
• No proactive communication from your team.
• No proper status updates.
• Multiple follow-ups from my side with little to no response.
• A product returned in a non-working condition.

This level of service is completely unacceptable and falls far below the standards expected from a company of Eureka Forbes' reputation.

I am extremely disappointed with the service provided for my Eureka Forbes RO water purifier. I have been requesting support and service for the last six months, but my issue remains unresolved.

Despite multiple complaints and follow-ups, I have not received proper assistance from the service team. The response has been very poor, and there has been no effective action taken to resolve the problem. As a customer, I expect timely service and support, especially for an essential product like a water purifier.

I request immediate attention to my complaint and a permanent resolution to the issue. If the matter is not resolved soon, I will be forced to escalate the complaint through consumer grievance channels.

Complaint Details:

Product: Eureka Forbes RO System
Issue Pending Since: Last 6 Months
Service Experience: Extremely Unsatisfactory
need refund on my amount.

"I purchased an AMC (Platinum Plan) for my Aquaguard Delight NXT Lite RO on 19 May 2026 after speaking with a Eureka Forbes representative. Before purchasing, I was clearly told that all required repairs and parts would be covered under the AMC and that I would not have to pay any additional charges.
However, when the technician visited, I was informed that certain parts were not covered and that I would need to pay extra. This was completely different from what was promised during the sales call.
I purchased the AMC based on the information provided by the company representative. If the coverage had been explained correctly, I would have made a different decision. My request for a refund has still not been resolved satisfactorily.
Customers should carefully verify the exact AMC coverage in writing before making any payment."
This version is professional, credible, and more likely to be taken seriously by other customers and by Eureka Forbes.

Eureka Forbes are openly advt. ing "Free" service. But they should say it's "Partially Free".
Because I have paid Rs470/- for external filter, during their first free service period. And when contacted them, they are saying all parts are not covered under warranty. So why they are advertising "Free service" and confusing the customers.

No any response from technician team for 15 days , customer care also only saying high priority technician team will assist you , but no any assistance.
This is for last 15 days
At Alibag service provider
Pin 402201
Raigad
Maharashtra

Eureka Forbes is a big scam. It will surely spoil your health with stress given while service requirements.
They take amc and then you have to chase for their technicians for visit and service . Technicians do not visit and ask customers to reschedule. Pathetic service. Avoid this company. It's useless to talk to this brand.

I am extremely disappointed with Eureka Forbes. I paid for an Annual Maintenance Contract (AMC), but my service request has been pending for days. Technicians fail to show up, and customer support provides no real updates. Paying for a premium AMC is completely pointless if basic maintenance is ignored. Do not trust their after-sales service

I am extremely disappointed with the service provided by your customer care representative, Nikita. Her attitude was rude, unhelpful, and lacked basic customer service professionalism.

Despite my repeated requests, I was not allowed to speak with a supervisor or escalate my complaint. The service agencies she mentioned do not appear to exist in my city, and no contact numbers or proper details were provided. When I sought clarification, I was simply told that this was all Eureka Forbes could do.

This is unacceptable, especially for a reputed brand such as Eureka Forbes. Customers expect accurate information, proper escalation channels, and respectful communication. Experiences like this do not just inconvenience customers; they seriously damage the reputation and credibility of the brand.

I request that a senior supervisor contact me immediately, review this matter, and arrange a prompt resolution to my service issue. I also urge you to investigate the handling of this call and take appropriate action to ensure other customers do not face similar treatment.

Pathetic services post purchase. They hardly care for their customers.

My Aquaguard is not working since 4th June .. everyday a new ticket is raised and this horrible company team is closing my request without addressing any issue ...

I will never suggest anyone to buy their product .....

Pathetic after sales service company this is ...

This is the horrible company. He is make fool to every customer. Matlab customer ko kuch samjhna nahi hai bewkuf bhare sab ke sab iss Aquaguard me. Company ne purifier banane par dhyan nahi Diya. sirf ek call centre company kholi hai service ke nam par sirf gali khane ka kam kar rhi hai. 20 din ho gaye Aquaguard ko kharab hue aur machine liye sirf one month hua usme bhi sirf 10 din chali 20 se kharab padi hai. Aur inke technician ek no ke anpadh hai. Pls it's very humble request to the public don't buy Aquaguard companies purifier. He never work.

Eureka Forbes is giving zero customer service for Aquaguard water purifier in Ernakulam district kerala even when the system is under warranty or AMC. Their automated customer service is just a blunder.I urge to the readers never buy this. You will be troubled. There are better brands available

Worst... Worst... in the world. I never ever buy a Eureka Forbes product again in my life. Customer service is a most worst one.

Terrible - avoid at all costs. Switched to Bisleri bottled water instead of their Aquaguard.

Abysmal service response and zero professionalism.I am incredibly disappointed with the service provided by this technician. Not only did it take forever to get an initial response, but the communication throughout the process was completely non-existent. A professional business should value their customers' time, but this technician clearly does not. I will definitely not be using their services again and highly recommend looking for alternative options.