ESSEArvostelua 

Prompt and really helpful email responses and, though not required in the end, a welcome offer to call their technical team if a problem replacing the baffle arose.

great customer service
the guy I dealt with in technical found the parts even though they wasn't on parts list

Very good service and fast delivery I use them all the time

I got hit with additional custom taxes after ordering my parts from ESSE before they were delivered by the courier company. This is not ESSE’s fault but it left a bad taste. If they had a warning on their website that orders from EU customers would incur additional custom charges then I would have expected this.

Shipping was ridiculously expensive for the small item I bought and it still took well over a week to come. I get that bigger items will command a bigger delivery, but this was a couple of wires. You should really sort this

There needs to be improvement with dispatch and delivery times and also value for money with spares

Not good service! Phoned to check items I required and was given wrong information.
Items took weeks to arrive and arrived next day after continually telephoned to chase.
Then wrong item sent.

Excelleny company, went in as we were passing and they showed all around even though we hadnt booked. Learnt a lot about them and the cooker itself is fantastic. Thankyou.

No problem ordering and delivery excellent as always 👌

Great that spares are available for our aga and this company is extremely knowledgeable and helpful. However I’ve deducted a star because P&P is far too expensive and cost much more than my order! It also took quite a while for my order to arrive. Otherwise I’d have given 5 stars.

Great service from start to finish

Great service and prompt delivery, well done all

Quick answers to questions about one of their older products for which I needed parts. A traditional British firm that I hope continues for many years to come.

Always a pleasure ordering parts for My esse fire it's so easy and delivery is very fast

The right parts arrived really quickly so we weren't cold for long 😜

Communication was brilliant. Very helpful in advising correct part needed.

It was easy from beginning to checkout
The items were sent quickly and were well packed
Being able to buy parts for my stove is such a blessing

Used a few times for spares on our esse wood fired cooker always helpful with plenty of knowledge

Customer service spotted my error and informed me when ordering incompatible items. Sent me the items I needed quickly and well packaged.

The item was damaged in transit and replaced without fuss