eSignal Arvostelua 

Substantially degraded performanc ean dkeep raising prices But it is my fault even thought I have been using the same basic layout, minimal formalas. They are so freaking lazy they just send articles to read and think that is good customer service. It takes sometimes 30-60 seconds for charts to laod, even whne market is slow like post market After almost 15 years, I cancelled my service today.

I have been a customer of ESignal for over 20years.
Recently I had to have my credit card replaced. I told
them that I would call when it came in, to give them the new card number. They did not respond with a human, just a computer message saying my card was declined. In spite of over 20 years of my paying them, they would not wait, and shut my service off. No phone call, no customer service, nothing. I switched to Ninja and got real time quotes for free. And their charts are better. I was paying ESignal almost $700 a year for that. They did me a favor by being so inconsiderate of all my years of paying them.

Prior to buying their software, I had asked them a lot of questions about their product and they claimed it did not lag or give false signals. They even claimed that they were the third best after Bloomberg and Refinitiv Eikon. I gave them the benefit of doubt, since I had used them before. On getting the software, it was complete nonsense. It lagged, it was unstable, it did not even come close to Trading View. I cancelled my subscription and I was fortunate to get $203.00 but they refused to return the balance of $78.00, which I am still pushing for. I was even told by their own person that the refund would be delayed for a while because they were inundated with claims for refunds- a major red flag.
They have no escalation procedure and are a bunch of scammers, whose only interest is to defraud customers. If they believe so much in their product, then they should let people trial it free of charge and thereafter subscribe, if satisfied. If you love yourself, avoid them as they are a bunch of crooks.

Requested a refund after a few years of using it and I am yet to get my money back. They billed me on May 9th 2023 and said it would take up to 14 days to get a refund. Going on over a month, and no REFUND. Seems shady to me. I am calling American Express to start a dispute.

I have purchased a service to try it as I have two other great analysis platforms, and because THEY STATE ON THEIR WEBSITE THAT IT IS 30 DAYS TRIAL SO IF YOU CANCEL WITHIN 30 DAYS YOU CAN ASK FOR A REFUND WHICH I DID. And that is where the nightmare begins as I have requested it on 04/02/2022 to this very day I have not received the refund. Various excuses are always when you chat with the support, and one guy says it would be in 14 days after the cancellation the other says 30 days after the cancellation. In my case, all these "dates" are passing by and nothing no refund received. The customer service is the worst, rude and incompetent. They claim they are professional service. STAY AWAY, YOU WILL LOSE MONEY AND ENERGY!

I have been a Esignal costumer for more than 12 years, on and off, their graphics are ok but i have to tell you that their costumer service is the worst, specially "Joe Bangkot-if that is his real name" who is not there to help new costumers, the "compliance" is a ridiculous department, in the person of "Debbie Fortuna (if thats her real name)", they flagged my rejoinging account as a possible professional account, because the email adress has "invest" in it, so they demanded my ID copy, which is the most vital piece of information and paper no one should give copy, besides its not required by any regulation. Then i requested to be refunded, they said 14 to 21 days, what a joke, you pay immediatly, worst than a knockoff/scam site, its an ICE company, they should have much higher standarts. Stay out Esignal if you value your time and money. Costumer nº 4327684

We were told about eSignal charting software by our trading instructors. It was between eSignal and TC2000. eSignal is 3X the price of TC2000.

We found eSignal to be very big and bloaty, with slow screen refreshes and a very difficult UI. The documentation is not for this latest version, so it's almost undocumented short of some youTube tutorials.

Absolutely shocking, been with them for years and was a great company, been away from trading for the last few years and in that time, these seem to have deteriorated. Tried to get my account back on line the whole day, waiting in queues on phone and web chat, guy who phoned me was great but overall service is poor. DO NOT SIGN UP FOR THESE, THERE ARE BETTER SERVICE PROVIDERS OUT THERE, HAVE CANCELLED MY SUBSCRIPTION AFTER JUST REJOINING.

If you like waiting in a support que, this is the service for you.

top sales attitude and knowledge...i had an online chat with esignal to ask about becoming subscriber, prices of software/live data for CME etc....after waiting 30 plus minutes...esignal SALES GURU answered and quoted me price plus sales tax...i already disclosed that i am from London, so i asked what tax...GURU answered 'tax is tax'...i asked again what tax...(VAT, EXCISE DUTY, local state tax)..he said 'i do not know'...i asked...to whom is this tax payable (since sales price was over 400$ and i wanted to have true price to budget)..guru idiot just cut me off deliberately...well done esignal for properly training your sales stuff..you will not get my money

I have had an ESignal account for years. The platform is fine, but expensive. I had trouble today logging in and tried to get customer service. I was on hold for 45 minutes. Every time I would get to "You are the next customer for service", it would then drop me back to second in line. It did this five time. Then it disconnected me!!!

MetaTrader4 is much better than this piece of crap charging newbies traders for something you can get free on mt4
Can’t say anything nice about this unethical greedy ppl in this company and it’s affiliates

I subscribe to eSignal to get real-time Hang Seng Index Option prices. Since day one, the data has been wrong as the prices alternate between sudden plunges and normal market prices.

I reported this problem to eSignal 2 months ago.

Initially, the technical support said the problem was fixed. It was only when I found the problem still persisted that they said they would release a fix half a month later.

Finally, the real-time market prices have been suspended altogether after the release of the fix. I reported the problem again and the technical support did not get back to me.

This is something very basic and yet the problem has not been resolved after 2 months.

It is totally unbelievable such a (perhaps once) world renowned data provider would deliver such disappointing and frustrating service.

The current employees of eSignal, now called ICE Retail Services, are the most nasty and incompetent people I've worked with in 20 years as a trader. Worse, they are now using their employment as a front to hide illegal and malicious activities - I am talking about hacking into their customer's computers. The retail arm of ICE is a dangerous and vindictive organisation and you are advised not to touch their software or have anything to do with them.

I tried this product, I have been day trading for over a year and it was recommeded to me. So first off, their technical person could not get it to work with my software at interactive brokers. I stayed on the computer and phone for 4 hours until finally they had to DOWNGRADE my platform in order for theirs to work. That should have been the first red flag. Then upon using, it was slow and lagged behind. It's not my computer, I have a FALCON. It was made for daytrading. After all the issues, I canceled my subscription and asked for my refund. They apologized for the issues and gave me my confirmation/reference number for my refund and told me I would have it within 5 days. Well, that didn't happen. And I kept getting charged montly $185 until I canceled my credit card. To say the least, I would never recommend them to anyone. They need to update their system and speed it up and do what they say they will do and do what their website says they will do. Not for me.

its a bad software ,, simple indicators are worth , They charge a ton for software and training and it does not provide results ,
Follow a simple indicator consistetly and you can make money .

i am to the very honest of my heart saying this .
ESIGNAL has one of the worst ethics towards customers.
many of the companies i tried had foregone something from their side to make the customer feel happpy to their service,
BUT NOT ESIGNAL THEY WANT YOU TO FOREGO OF THINGS FOR THEIR SATISFACTION AND THEIR BUSINESS.
THEY ARE NEVER WORRIED ABOUT YOUR SATISFACTION.
INDIAN VENDOR "VIRATECH" ALSO THEY ARE NOT GOOD TO BE IN THIS BUSINESS WORST SERVICE
I HAVE SPENT 1,00,000 INR FOR JUST TWO MONTH OF SERVICE AND ITS WORST THAN MECHANICAL TRADING
I KINDLY SUGGEST MY FELLOW INDIANS TO KEEP YOUR MONEY FOR YOURSELF DON'T LOSE IT TO THEM
I SAW GOOD COMMENTS AND FEEL IN THEIR PIT
SAVE YOURSELF SAVE YOUR MONEY
RIDICULOUSLY VERY WORST

Tried to sign up for classic package. Customer service non-existent. Contacted them several time how to become a customer. Never received a reply.

Poor
Been with Esignal for over 10 years,

Used to be such a great company , its a shame to watch it being destroyed by incompetence and really poor customer service (thats if your lucky enough to actually get through to them in the first place ).

I have Just been online chat again now for over 20 mins, I was allegedly number 2 in the queue only to get cut off after 20 mins of waiting, totally frustrating,

Had several issues with them lately ,

Firstly they took money from my bank account when they shouldnt have.
Then when I finally got through on the phone, they admitted it was an error and there had been internal billing problems during their transitional period to ICE, and told me it wouldnt happen again, (they promised me they no longer had my bank details on file so the mistake couldnt happen twice) only for them to do it again the next month, so obviously they did still have the details on file, when they shouldnt have.

Used to be a great company before but then firstly they closed the uk office, and all calls were initially diverted to the USA, but now now you have to ring up an American number to get through, and considering it takes about 20 mins to answer if your lucky its just not acceptable on an international call where we are expected to pay the bill.

They then billed me for about 5 months worth of service that I havnt used, (apparently they never got my email telling them I wanted to temporary stop the service until further notice due to ilness )
bearing in mind I have been with them for well over 10 years and never had a credit account with in the first place them so it should have stopped automatically when I never paid for the next months upfront fees,
My account still shows a balance of over $1200 dollars

After several emails, which often taken over a week to get a reply from, Customer service offered a partial refund and offer of 1 month free, not acceptable really considering I never had a credit account with them in the first place and havnt been trading so it shouldnt have even been possible for a balance to build up , (I offered to show them my trading account for proof that I havnt been trading ) but it seems its fell on deaf ears

Im now waiting for the partial refund which was promised from a week ago, still not showing on my credit card account,tried getting through on phone, number changed to a USA number, tried on line chat, total waste of time

Im afraid to say what was once a decent company is now totally unorganized and is being run into the ground by incompetent management

Esignal, please take note of the recent reviews, all complaining about the lack of customer services, and maybe do something to resolve it,
Your supposed to respect your customers, not drive them away,

Really really disappointing, needs a good shake up , maybe starting by employing more customer service reps, considering they advertise themselfs as the worlds market leaders, they seem to have forgotten they need a customer service dept to able to cope with the volume of customers etc.