Thank you for your feedback. We genuinely appreciate your understanding and patience as we address the situation. We're truly sorry to hear about the disappointment you experienced with our service.
Unfortunately, the item you purchased unexpectedly went out of stock during a very brief time window surrounding your order. Our team made every effort to reach out to you and even left a message on the provided contact number to apologise for this inconvenience.
Upon reviewing our records, you placed your order on the 2nd of November, and we promptly processed the refund on the 3rd of November. However, please keep in mind that the timeline for the funds to return to your account, typically 3 - 5 working days, is beyond our control.
Once again, we apologise for the frustration and inconvenience this may have caused you. Your feedback is invaluable to us, and we genuinely hope you will consider giving us another chance in the future. We remain committed to improving our service and ensuring a smoother experience for our valued customers. Thank you for your understanding, and please don't hesitate to reach out if you have any further questions or concerns.