I bought a 3kw outdoor heater for our bbq area, it arrived promptly, unfortunately damaged in transit. I immediately phoned to report the damage, and pleasantly surprised to hear they would send a rep... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Inline water cleaner Well priced and technically works - big issue is it won’t stay connected to hose and pops off as soon as tap is turned on Correct attachments , tried their hose connector and... Näytä lisää
Yritys on vastannut
What a joy to deal with a company that cares. From first phone contact to delivery driver to their technical support team, courtesy and knowledge were the norm. Their customer service is stratospheri... Näytä lisää
Yritys on vastannut
Hi all who read this I was buzzing to get this purchase I drove to there store to speak with them before I purchased asked questions was told they come with a makita battery. Missled information... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Siivousaineet
- Varustetoimittaja
- Teollisuuslaitteiden toimittaja
- Teollisuusimurien toimittaja
- Koneenosien valmistaja
Tietoja yrityksestä Equip2clean
Yrityksen kirjoittama
BUSINESS START-UP PACKAGES
PRESSURE WASHERS
GUTTER VACUUM SYSTEMS
CARPET CLEANING MACHINES
WINDOW CLEANING SYSTEMS
FLOOR CARE EQUIPMENT
HOSES & ACCESSORIES
The 1st Choice of Cleaning Pros
Yrityksen kirjoittama
- Over 50 Years in the Trade!
- Equip2clean, is a leading provider of high-quality cleaning equipment and supplies for commercial, industrial and domestic customers.
Always Happy to Help.
Great Quality Gear at The Best Prices!
12 Months Warranty.
Yhteystiedot
Kiam House, L33 7TD, Liverpool, Yhdistynyt kuningaskunta
- 0151 548 5500
- support@equip2clean.co.uk
- www.equip2clean.co.uk
4,3
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very smooth quick service.
13. maaliskuuta 2026
Vastaus yritykseltä Equip2clean
Hi Mark,
Thanks for the 5‑star review. Great to hear everything went smoothly and you were happy with the speed of the service. Really appreciate you taking the time to share your feedback.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Vastaus yritykseltä Equip2clean
Hi Richard,
Thank you for taking the time to leave your feedback. It’s great to hear that delivery was quick and that our team were able to give you the information you needed.
If there’s anything more we can do to support you with your equipment, just let us know — we’re always here to help. And if your experience continues to be positive, we’d really appreciate you updating your rating when you get a moment.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Good easy company to deal with
Good easy company to deal with
Bought a petrol power washer off them the model I wanted wasn't in stock but they fixed me up with one very similar to it.
Happy
11. maaliskuuta 2026
Vastaus yritykseltä Equip2clean
Hi Robert,
Thank you for the 5‑star review — really glad to hear you found us easy to deal with. It’s great that we were able to sort you out with a similar model when your first choice wasn’t in stock, and even better to hear you’re happy with it.
We appreciate you taking the time to share your experience.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Item arrived on time and was exactly…
Item arrived on time and was exactly what was described on the website
12. maaliskuuta 2026
Vastaus yritykseltä Equip2clean
Hi Russ,
Thank you for the 5‑star review — great to hear your item arrived on time and matched exactly what you saw on the website. We really appreciate you taking the time to share your experience.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Amazing service
Amazing service. Ordered Thursday and recieved friday. Dtlr pro 2 is amazing quality. 5 star service
12. maaliskuuta 2026
Vastaus yritykseltä Equip2clean
Hi Mark,
Thank you for the fantastic 5‑star review. Great to hear your order arrived so quickly — next‑day delivery is exactly what we aim for. The DTLR Pro 2 really is a superb bit of kit, so I’m delighted you’re impressed with the quality.
We really appreciate you taking the time to share your experience.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Excellent. Fast delivery and better quality than…
Fast delivery and better quality than original
9. maaliskuuta 2026
Vastaus yritykseltä Equip2clean
Hi Nial,
Thank you for the 5‑star review — great to hear your order arrived quickly and that the quality has exceeded your expectations. We really appreciate you taking the time to share your experience.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Vastaus yritykseltä Equip2clean
Hi Stephen,
Thank you for the 5‑star review — great to hear you’re happy with both the service and the product. We really appreciate you taking the time to share your experience.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Great customer service
I made several calls over two days about equipment and always plenty of time to explain and help out
10. maaliskuuta 2026
Vastaus yritykseltä Equip2clean
Hi Jamie,
Thank you for the 5‑star review — really pleased to hear you had such a positive experience with our customer service. It’s great to know the team were able to take the time over your calls and give you all the help and explanations you needed.
We really appreciate you sharing your feedback.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Buying equipment on line was ever easy…
Buying equipment on line was ever easy and collection took me about 15mins and I was on my way had my jetwash fur 1 week now used it 3 time brilliant bit of kit
10. maaliskuuta 2026
Vastaus yritykseltä Equip2clean
Hi Lee,
Thank you for the 5‑star review — it’s great to hear everything went so smoothly. I’m pleased the online ordering was straightforward and that collection was quick and hassle‑free. Even better to hear the jet wash is performing well after a week of use — it really is a solid bit of kit.
Thanks again for taking the time to share your experience.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Vastaus yritykseltä Equip2clean
Hi Alison,
Thanks for your feedback. I can see that your order is currently out for delivery, so it should be with you very shortly. As the item hasn’t arrived yet, we’d really appreciate the opportunity for you to review it once it’s been delivered and you’ve had chance to see it.
If there are any issues at all once it arrives, please don’t hesitate to get in touch and we’ll be happy to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Equip2Clean team
Equip2Clean are a great team of people, anything that i needed information on, they were there to help and very helpful at that.
Also I was missing some parts from the delivery but they fulfilled this by sending the parts promptly, thanks again team.
4. maaliskuuta 2026
Vastaus yritykseltä Equip2clean
Hi Martin,
Thank you for the 5‑star review — that really means a lot to the whole team. I’m pleased to hear we were able to help with the information you needed and that the missing parts were resolved quickly. Getting things put right promptly is exactly how it should be.
Thanks again for taking the time to share your experience.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Easy ordering fast delivery
9. maaliskuuta 2026
Vastaus yritykseltä Equip2clean
Hi Paul,
Thank you for the 5‑star review — great to hear the ordering was easy and delivery was nice and quick. We really appreciate you taking the time to leave feedback.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
excellent service
excellent service , very quick delivery, item looks spot on although i haven't tried it out yet
9. maaliskuuta 2026
Vastaus yritykseltä Equip2clean
Hi Gwyndaf,
Thank you for the 5‑star review — it’s really appreciated. I’m glad to hear the service and delivery hit the mark, and it’s great that the item looks spot on so far. Hopefully once you’ve had chance to try it out, it performs just as well.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Hi this is the first time i have felt I…
Hi this is the first time i have felt I needed to right a review but my experience has really got to me,I purchased a 30 feet venom pole and must say the sales team and were perfect with their advice as i was just starting my new exterior business and new to it
But I have had a different experience with after sales as after 9 months of having the pole ive had problems with the clamps and my pole spinning as i use it (not good job taking longer and frustrating)as I explained this was a new start part time so not using it every day all day .I happened to be on Liverpool for a family event so popped into the show room on January 5 to replace the clamps that needed replacing to be told they needed to order them in ,well still waiting and this week Ive had 3 conversations on the phone to be told we will call you back but never happened today Ive called again to be told wait ill just check to see if we have them in down stairs,after 30 minutes waiting on phone i put phone down then called back 30 later to be told customer come in so they attended to the customer ,so if you’re spending you come first.I was told I would get a call back which I did to be told they still didn’t have any clamps for 2/3 weeks and would order them in (heard this back in January)so until then i have to solder on the
Sales team cant do enough but after they got your money?????
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Equip2clean
Hi Steve,
Thank you for taking the time to leave such a detailed review, and I’m genuinely sorry to hear how frustrating this experience has been for you. I really do appreciate your kind words about the sales team, but it’s clear that our after‑sales support hasn’t met the standard you — or we — should expect.
I’ve looked into the situation, and I completely understand why you’re disappointed. You visited us back on 5th January to request replacement clamps, and from what you’ve described, you’ve been left waiting far too long for a clear update or resolution. Being passed around, promised call‑backs that didn’t happen, and being left on hold for that length of time is simply not acceptable. You’re absolutely right to call it out.
Just to be transparent, the Venom pole clamps have been on extended back‑order from the manufacturer, which is why they weren’t available when you visited. However, that does not excuse the lack of communication or the delays you’ve experienced since. You should have been kept fully updated, and we should have handled your follow‑up calls far better.
I want to get this sorted for you properly. If you can get in touch with me directly, I’ll personally take ownership of this and make sure you’re not left waiting any longer than necessary. Whether that means securing the clamps, arranging an alternative solution, or discussing any other options, I’ll make sure you’re looked after.
You can reach me directly at:
jon.raven@equipmartuk.co.uk
Once again, I’m really sorry for the inconvenience this has caused you — especially when you’re building a new business and relying on your equipment. I appreciate you giving us the chance to put things right.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Staff were very helpful
Staff were very helpful, wall mounted drum could do with a locking mechanism.
9. maaliskuuta 2026
Vastaus yritykseltä Equip2clean
Hi Scott,
Thank you for the 5‑star review — really appreciated. Great to hear the team were able to help you out. Your point about the wall‑mounted drum having a locking mechanism is a useful bit of feedback as well, and it’s something we’ll certainly take on board as we continue improving the range.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Excellent Service and Delivery from Equip2clean
Ordering on the website was easy and if ordered before 12am on the day which I did, the unit arrived the next day excellent delivery.
9. maaliskuuta 2026
Vastaus yritykseltä Equip2clean
Hi Stephen,
Thank you for the 5‑star review — it’s great to hear. I’m really pleased the ordering process was nice and straightforward for you, and even better that the unit arrived the very next day after ordering before 12. That’s exactly the level of service we aim for.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
easy access for purchase on line.
easy access for purchase on line.
product/material great.
Quick delivery.
overall a great site from purchase to delivery.
9. maaliskuuta 2026
Vastaus yritykseltä Equip2clean
Hi Alan,
Thank you for the 5‑star review — really appreciated. Great to hear the website was easy to use and that you’re happy with the product and materials. It’s also good to know the delivery hit the mark. Always nice to hear when the whole process, from ordering to receiving the item, has been a smooth one.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Quick delivery good service 👏👏👏
6. maaliskuuta 2026
Vastaus yritykseltä Equip2clean
Hi Dennis,
Thank you for taking the time to leave such a great review — we really appreciate it. I’m pleased to hear you were happy with both the delivery and the service.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Just not a good experience at all
Just not a good experience at all
Wrong product sent
Item missing from order
Customer service representative who just wouldn’t listen and kept talking over me
Items returned but still got charged for the original post costs
Went direct to Karcher and got what I wanted for a cheaper price
Have just received a phone call in relation to my 1 star review, asking if I would remove it as they stated, they had issued a full refund. I told them the original purchase price I paid and the refund that had been sent, and the reply was “the postage was being refunded separately” 🤔
And yet again he continued to speak over me
Oh well the review is here to stay I’m afraid
Oh my god
After reading the response below firstly you can’t even get my name right
Secondly, I did phone your company in the first place and I actually spoke with John who was the so called company expert told him exactly what I needed and he actually sent me the links to order parts I needed, so in clarification I did not order them from your website but I went on your advice
But best of all the product expert is now Head of customer services
You seriously could not make this up!!
23. helmikuuta 2026
Vastaus yritykseltä Equip2clean
Hi Scott,
Thank you for taking the time to leave your feedback. I’m genuinely sorry that your experience didn’t meet expectations.
To clarify a few points for anyone reading: the item supplied was the product ordered by the customer without prior consultation. Unfortunately, it later transpired that it was not the correct part required for the machine in question. We’re always happy to advise before purchase to avoid this, and we do recommend checking compatibility in advance where possible.
Regarding the return, the item was accepted back unused and in its original packaging, and a full refund was issued. The original outbound postage was refunded separately, which can sometimes appear as a second transaction depending on the payment provider.
I’m sorry if our communication came across as frustrating at any point — that was certainly not our intention. We always aim to listen carefully and resolve matters fairly and professionally.
We appreciate all feedback, even when it’s critical, as it helps us improve our service going forward.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Great products fast delivery
26. helmikuuta 2026
Vastaus yritykseltä Equip2clean
Hi Phillip,
Thank you for the great feedback — we really appreciate it. I’m pleased to hear you were happy with both the products and the delivery.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
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