Equip2clean Arvostelua 1 877

Vastaus yritykseltä Equip2clean

19.5.2026

Hi Colum,

Thanks for the 5‑star rating — really appreciate it.

Regarding the issue you mentioned with the sprayer connector, we’ve had a look into this and the problem is almost certainly caused by chemical exposure and water conditions, rather than a fault with the unit itself. When strong chemicals or untreated hard water are left sitting in the connector, it can cause rusting or corrosion much faster than normal — especially if the parts aren’t rinsed through after use.

The sprayer itself has only been used a handful of times, so it definitely shouldn’t be failing under normal conditions. The pole and brush being in perfect condition also supports that the issue is isolated to the connector rather than the full setup.

If there’s anything you need to get you ready for your next softwash job, just let me know — happy to help however we can.

Thanks again for the positive rating — once everything’s resolved, we’d really appreciate it if you could update your review.

Kind regards,
Jon
Head of Customer Service
Equip2Clean

Vastaus yritykseltä Equip2clean

19.5.2026

Hi Samuel,

Thanks for the 5 stars — really appreciate it. Great to hear you’re impressed with the products and the super‑fast delivery.

If you ever need anything else, we’re always here to help.

Kind regards,
Jon
Head of Customer Service
Equip2Clean

Vastaus yritykseltä Equip2clean

19.5.2026

Hi Emma,

Thanks for your review, and I’m sorry to hear you were disappointed.

I’ve checked your order and can confirm the item you selected was unfortunately out of stock at the time. We offered the longer lance only as an optional alternative because it was the closest available upgrade — it was never something you were required to purchase.

Your order has already been fully refunded, but I’m sorry the experience wasn’t smoother for you. We always aim to keep stock levels accurate and communication clear, and we’ll review this internally to make sure it doesn’t happen again.

If there’s anything further you need, you’re welcome to contact me directly at jon.raven@equipmartuk.co.uk.

Kind regards,
Jon
Head of Customer Service
Equip2Clean

Vastaus yritykseltä Equip2clean

19.5.2026

Hi there,

Thanks so much for the 5‑star review — really glad to hear the item worked well for clearing your gully pipes and that it paired nicely with your Karcher K5.

Great to know it arrived quickly, coils up compactly, and landed with you in perfect condition. Always good to hear when something delivers great value.

If you ever need anything else, we’re here to help.

Kind regards,
Jon
Head of Customer Service
Equip2Clean

Vastaus yritykseltä Equip2clean

19.5.2026

Hi Andrew,

Thanks for your review, and I’m glad to hear you were happy with the customer service.

I’ve checked the water hardness for your postcode, and your area comes up as very hard water. In areas like this, a single‑stage filter will only make a minimal difference, simply because the resin can’t remove enough minerals before it becomes exhausted.

For very hard water, a three‑stage system is normally the recommended setup, as it gives the water much longer contact time with the resin so it can fully remove the minerals that cause spotting.

Another thing that can affect the results is running the tap at full pressure. These filters work best at a slower flow rate, which allows the water to pass through the resin properly and produce a spotless finish.

If you’d like, I can recommend the best setup for your exact hardness level so you get the results you were expecting.

Kind regards,
Jon
Head of Customer Service
Equip2Clean

Vastaus yritykseltä Equip2clean

12.5.2026

Hi Freddie,

Thank you for the 5‑star review — great to hear everything was delivered on time and that you’re happy with the quality of the equipment. Really appreciate you taking the time to share your feedback.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Vastaus yritykseltä Equip2clean

12.5.2026

Hi Stewart,

I’m really sorry to hear about the experience you’ve had with the turbo nozzle — that’s not the level of advice or service we aim to provide. If you were recommended a 060 jet and it isn’t suitable for your machine, then we need to put that right for you.

I’d really like to sort this out properly. If you can get in touch with me directly, I’ll make sure we get the correct nozzle arranged for you without any hassle.

Thanks for bringing this to our attention — I’m here to help.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Vastaus yritykseltä Equip2clean

11.5.2026

Hi Sophie,

Thank you for your review. I’m really sorry to hear you feel this way. I’ve checked with the team and we can’t find any emails or calls from you, so we’d really like to understand what’s gone wrong and put it right for you.

If you could get in touch with your order number and a brief outline of the issue, I’ll make sure it’s resolved quickly for you. We always want our customers to receive quality products and great service, so I’m keen to get this sorted.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
jon.raven@equipmartuk.co.uk

Vastaus yritykseltä Equip2clean

11.5.2026

Hi Barry,

Thank you so much for the 5 stars. Really pleased to hear everything was perfect, delivered on time, and that you’re happy with the product. We appreciate you taking the time to leave the feedback.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
jon.raven@equipmartuk.co.uk

Vastaus yritykseltä Equip2clean

11.5.2026

Hi Sharon,

Thank you for the fantastic 5‑star review. Great to hear you’re finding the tool so effective, especially teamed with the 22ft pole — it really does make window cleaning, rendering and gutter exteriors much safer and easier without needing ladders. I’m also pleased the delivery arrived swiftly for you.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
jon.raven@equipmartuk.co.uk

Vastaus yritykseltä Equip2clean

11.5.2026

Hi Stephen,

Thanks for the brilliant 5‑star review. I’m really glad the team were able to get everything sorted for you so quickly. If anything ever arrives wrong or missing, we’ll always put it right straight away — and I’m pleased the replacement parts and extras reached you without delay. We really appreciate you choosing us and look forward to helping again in future.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
jon.raven@equipmartuk.co.uk

Vastaus yritykseltä Equip2clean

8.5.2026

Hi Sylvia,

Thank you for the review. I’m glad the parcel arrived safely, but I’m sorry it was delivered to a neighbour rather than directly to your address.

Royal Mail sometimes make that decision themselves if they believe it’s the safest option at the time, but I completely understand it can be frustrating when it’s not what you expected. If you ever have any issues with a delivery in future, feel free to contact me and I’ll be happy to help.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Vastaus yritykseltä Equip2clean

8.5.2026

Hi Peter,

Thank you for the brilliant 5‑star review — really glad to hear everything was quick and clean for you 👌😃
If you ever need anything else, we’re always here to help.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Vastaus yritykseltä Equip2clean

7.5.2026

Hi Harry,

I’m really sorry to hear about your experience — that’s not the level of service we aim to provide.

I’d like to get this sorted for you personally. From what you’ve described, it sounds like there may have been a misunderstanding around the part you received and its availability. We definitely don’t want you feeling you were given incorrect information or left without support.

To help me put this right, could you please send me your order number and a quick photo of the part you received? That will allow me to check exactly what happened and make sure you get the correct item or an immediate resolution.

You can reach me directly at jon.raven@equipmartuk.co.uk.

Thanks for giving us the chance to fix this — I’ll get it sorted as soon as I have your details.

Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean

Vastaus yritykseltä Equip2clean

7.5.2026

Hi Sid,

Thanks for your review. I’ve checked the tracking for your order, and Royal Mail show it as delivered on 17/04, with a delivery photo available. If you follow your tracking link, you’ll be able to see exactly where the parcel was left:

YQ976647267GB https://www.royalmail.com/track-your-item#/tracking-results/YQ976647267GB
(You can view it directly through your Royal Mail tracking page.)

As the parcel has been delivered, the next step would be to check the location shown in the photo, or ask anyone at the property who may have taken it in.

We don’t have any control over Royal Mail’s delivery decisions, but I’m more than happy to help you get this resolved. If you still can’t locate the parcel after checking the delivery point, let me know and I’ll raise a claim with Royal Mail on your behalf.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Vastaus yritykseltä Equip2clean

7.5.2026

Hi Sid,

Thanks for your review. I’m sorry to hear you’ve had trouble with the float valve — that’s definitely not what we want for you.

I’ve looked back through the messages, and the only reason we asked for a quick video and details of your setup was so we could confirm exactly what’s gone wrong and send the correct replacement. Some faults look similar but have different causes, so we always check first to avoid sending the wrong part again.

To get this sorted for you now, can you let me know whether you still need a replacement float valve? If so, I’ll arrange one for you straight away.

Just drop me a quick reply and I’ll get it sorted.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Vastaus yritykseltä Equip2clean

7.5.2026

Hi George,

Thank you so much for the fantastic review — we really appreciate it. We’re delighted to hear the service hit the mark and that your boiler unit made it all the way to the States in just a week. That’s exactly the experience we aim for.

If you ever need anything else, advice, parts or support, we’re always here to help.

Thanks again for choosing us.

Kind regards
Jon Raven

Vastaus yritykseltä Equip2clean

7.5.2026

Hi Paul,

Thank you for the great review — we really appreciate it. I’m glad to hear the advice, service and delivery were all up to the mark, and that the missing item was sorted quickly for you.

If there’s anything we could have done to turn this into a 5‑star experience, I’d genuinely love to hear it. We’re always looking for ways to improve and your feedback really helps.

Thanks again for choosing us.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Vastaus yritykseltä Equip2clean

7.5.2026

Hi Paul,

Thank you for the brilliant 5‑star review — really glad to hear the ordering process and delivery were nice and easy for you. I’m pleased we were able to get the missing item sorted quickly as well.

I’m sure the new filter will perform just as well as your previous one once you get the chance to use it, but if you ever need any help or advice, we’re always here.

Thanks again for choosing us.

Kind regards
Jon Raven
Head of Customer Service
Equip2Clean

Vastaus yritykseltä Equip2clean

7.5.2026

Hi Alfonso,

I’ve seen your review and I’m really sorry you feel let down — that’s never how we want anyone to experience our service.

I understand the delay with the missing item was frustrating, and I apologise that it took longer than expected to reach you. Before I close this off, can you let me know whether you still need anything from us, or if everything has now arrived and is working as it should? If there’s anything outstanding, I’ll sort it straight away.

Thanks,
Jon Raven
Head of Customer Service
Equip2Clean