My parcel was delivered to my country exactly on the date that was mentioned. I really loved the quality of the watch especially the way the engraving was done. Only problem is that the box enclosing... Näytä lisää
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Had a rip slate made of my late dog, it was amazing, fantastic item, I now hacmve a lovely piece to look at of my dog would recommend 100%
Ordered Sunday and delivered Friday. Items were just as described and really pleased with them. Only downside was I couldn’t order two of the same item with different wording, but managed to work arou... Näytä lisää
Terrible. Strongly recommend not to order if staying out of the UK. We are based in Belgium and ordered rhe product 4 weeks ago and until now I don't have my package. Misleading marketing used online... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
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Shop now for quality personalised gifts and keepsakes, perfect for any occasion. We have a large selection of beautiful pendants, lighters, keyrings, bracelets and many more!
Yhteystiedot
21 Barons Mead, SO16 9TB, Southampton, Yhdistynyt kuningaskunta
- +44 7311230131
- info@engravedmemories.co.uk
- www.engravedmemories.co.uk
4,4
Erinomainen
200 arvostelua
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AVOID!!!
AVOID!!!! AVOID!!!!! AVOID!!! SCAM!!
I would rate lower than 1 star if I could. How can they even call themselves a company when they just take peoples hard earned money and don't actually send the product?? Goodluck trying to get a reply out of them. They ignore their emails and messages. DISGUSTING.
14. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engraved Memories
First and foremost, please allow us to extend our sincerest apologies for the frustration and inconvenience you have experienced. It is deeply concerning to hear that you feel let down by our services, as it stands in stark contrast to the high standards we aim to uphold for all our customers. Your feedback is invaluable to us, and we take it very seriously.
We understand how disappointing it can be not to receive a product you've paid for, coupled with a lack of response from our support team. This is certainly not the customer experience we strive to deliver. We are committed to investigating this matter thoroughly to understand where our processes may have failed and ensure that corrective measures are taken.
To help us address and resolve your issue as swiftly as possible, could you please provide us with your order number or any other details that could help us locate your records in our system? You can contact us directly at info@engravedmemories.co.uk, where our dedicated customer service team will prioritize your case.
We are determined to make this right by you and would appreciate the opportunity to discuss how we can regain your trust. Your satisfaction is our top priority, and we are eager to work with you to find a satisfactory resolution.
Thank you for bringing this to our attention, and once again, we apologize for the inconvenience you have experienced. We look forward to hearing from you soon.
I would give 0 stars if possible
I would give 0 stars if possible.
Ordered a photo watch on 1 December as a Christmas present. Expected delivery was 13 - 16 December.
On 12 December I received a message saying that the item I ordered wasn’t in stock but that I could have a different colour. I refused and asked for a refund.
I have sent 3 messages, rang and also texted this company but NO RESPONSE.
DO NOT ORDER FROM THIS COMPANY
13. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Engraved Memories
Dear Mrs Beadsley
Thank you for taking the time to share your feedback, and please accept our sincere apologies once again for the inconvenience you have faced. We are genuinely sorry to hear about your experience, especially after the disappointment of the inventory error and the impact it had on your planned Christmas present.
As previously mentioned, we acknowledge that there was a mistake on our part regarding the stock levels of the photo watch you ordered. We understand how important it is for our customers to receive their orders, especially when they are intended as special gifts. Immediately after recognizing the error, we aimed to rectify the situation by offering an alternative and proceeding with your preference for a refund without delay.
We are concerned, however, to learn that you have faced difficulties in communicating with us following this issue. Despite our efforts to ensure a smooth refund process, it's clear that we have fallen short in providing you with the timely and responsive customer service you deserve. This is not reflective of the high standards we set for ourselves, and we are taking your feedback very seriously.
To ensure that your refund has been processed correctly and to address any remaining concerns you may have, we would appreciate the opportunity to speak with you directly. Could you please contact us at info@engravedmemories.co.uk.
We value your trust and are eager to demonstrate our commitment to making things right. Thank you for bringing this to our attention, and we look forward to the opportunity to restore your confidence in our company.
Don't expect a response from supplier
It has been 8 working days since my order was posted. Company policy states it should take no longer than 3 days to be delivered.
When trying to contact the company I was told to wait a full 2 weeks which is against their own policy. Have been trying to get a response since and calls, online chats and emails have been ignored.
I don't have what I have paid for and now cannot get a refund due to being ignored. Terrible service when ordering such emotive gifts
12. joulukuuta 2023
Oma-aloitteinen arvostelu
AVOID AVOID AVOID AVOID!!!!!
AVOID AVOID AVOID AVOID!!!!!
ORDER TWO BRACLETS FOR GIFTS, AFTER A WEEK OF NO COMMUNICATION I EMAILED TO ASK FOR A DELIVERY UPDATE AN WAS ADVISED IT WAS ON THE WAY NEVER RECIEVED THESE AND BEEN BACK AND FORTH EMAILING WITH A MAN CALLED GEORGE WHO MAY I ADD IS VERY RUDE! I HAVE HAD TO GO TO MY BANK AND CLAIM THE MONEY BACK FOR THE ITEMS PURCHASED AS THEY STILL HAVENT SHOWN UP!!!! DO NOT WASTE YOUR MONEY ON THIS SHOCKING COMPANY!!!!!
1. marraskuuta 2023
Oma-aloitteinen arvostelu
Worst shopping experience. Very misleading company
On 26/09 I ordered a bracelet for my husband's birthday which was on 07/10. I chose Engraved memories over other Chinese companies as they claim they are UK company and I was hoping for quicker delivery and better quality. Even though their prices are almost double. Of course that was not the case. Ones I placed the order I told them I need it by 07/10 as it is a birthday present. George replied that they will do their best. According to their T&C they ship within 2-7 working days after payment which is taken immediately and deliver 1-2 days after unless is International. Well i am located in London so the delivery should not be international.
I never received a shipment confirmation from them.On 05/10 I emailed them to make sure I'll get it on time,I didn't get a reply. As you can guess I didn't receive it for my husband's birthday. Huge disappointment. Luckily i could track my order on the SHOP app and could see it's coming from CHINA.10/10 (2 weeks after I placed the order) I emailed again and they said that some of the items are DROPSHIPPED and takes 10-14 working days. This was never and nowhere mentioned before. Very MISLEADING. On 12/10 I eventually received the bracelet which overall looks ok but it came with a missing symbol (&) between the names (in my case words) and looks weird. Of course they tried to blame me for their mistake. They offered to send it back to to them to be fixed or a refund if i want to return it. I refused both as i wasted too much time,nerves and money with them.I could have ordered directly from China and would have received it quicker.
13. lokakuuta 2023
Oma-aloitteinen arvostelu
Misleading and dishonest company
Ordered a few items for a family passing. They claim they are a UK business doing handmade peices from Southampton. With an up to 14 day turnaround from order to delivery. 14 days have passed and the items are coming from HONG KONG still no items. Avoid this company by all means. Misleading and dishonest. Cheaper items found online from other china companies, i thought i paid extra for quality but more fool me. This company claims to be UK business and charges extra for claiming this. Very annoyed have sent details to trading standards and my bank.
14. kesäkuuta 2023
Oma-aloitteinen arvostelu
Ordered from Engraved Memories never again!
Ordered from Engraved Memories took money straight away. No email to confirm order complete no email to confirm dispatch! I emailed numerous times no reply in over a week! Put a post on Facebook sharing their post and put about my experience to my surprise within 2 minutes of putting post on Facebook Engraved Memories removed their post from my page and immediately blocked me! He didn't even try to defend himself or appologise! He says company over 10 years but company house saying Engraved Memories started trading 2021! This is 1 guy doing this from a 3 bed house in Southampton! He told me during phone conversation he dispatched it over a week ago but royal mail tracking said they hadn't received it! Its now been 2 weeks I got update on royal mail yesterday telling me parcel at Princess Royal hub in NW10 o i phoned royal mail and I asked why it went there he said ITS COME FROM ANOTHER COUNTRY! I told him the guy said he posted it and he's in Southampton the royal mail person said he dont know why the guy from Engraved memories told me that! The guy from Engraved Memories is claiming he makes the items! His order completed times are a lie so are his delivery times and he dont reply to emails when chasing up an order that hasn't arrived!! I'LL NEVER ORDER FROM THEM AGAIN!! AVOID THIS COMPANY LIKE THE PLAGUE!
2. kesäkuuta 2023
Oma-aloitteinen arvostelu
Ordered a necklace for a Christmas gift…
Ordered a necklace for a Christmas gift took money straight away, email to confirm however no email to confirm shipping. Sent numerous emails & no response tried calling but number does not work. It’s been a month now and nothing has come. Very disappointed don’t waste your money on this company. Have contacted my bank now as i doubt will ever receive my order UPDATE
I have actually received a parcel today hoping it was my order but no, it was from the company however completely different pet picture engraved and name & message!!!!
13. joulukuuta 2020
Oma-aloitteinen arvostelu
2nd time I have ordered from here
2nd time I have ordered from here. Great service. Good products lovely quality. Can't fault them in my experience with them.
18. marraskuuta 2020
Oma-aloitteinen arvostelu
Didn't send for a week or reply to emails
picked them because they said they engraved and dispatched in 48hrs I ordered late Monday and asked for a proof image. On Wednesday I emailed them. On Thursday I did the same saying I needed the item for the weekend and would like the item sent Friday first class for Saturday. On Friday I called them. The guy said oh you want a proof image I said look I need it for Saturday so just send it today first class he said no problem I'll send it and it will be there Saturday. Today is Saturday I just rode back from Brighton a day early to get the item and take it to my mate whose brother was killed last week. The dog tag didn't arrive it was sent after 5pm im not sure what service. I'm now back at work Monday so won't be able to give it to my friend for another week. They are not the cheapest I ordered from them for their fast delivery. They made no effort to respond or send the item. Found their ebay shop and the same item was £10 less there
23. marraskuuta 2019
Oma-aloitteinen arvostelu
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