AVOID AVOID AVOID
I had an extremely disappointing experience with Elm Tree Motors. I financed a car just over six months ago, believing I was making a reliable purchase. Unfortunately, while driving recently, smoke began pouring out from under the bonnet. I immediately contacted the dealership, only to discover that the £300 one-year warranty they sold me covers virtually nothing.
Upon inspection at an independent garage, the car was diagnosed with two oil leaks, ripped rear suspension bushings, and a leaking shock absorber. The mechanics confirmed that these issues did not develop in the short period I had owned the car and that the vehicle was unsafe to drive. Despite contacting the dealership around 12 times, I never received a single call back. Instead, I eventually received a passive-aggressive email from the owner claiming the problems were minor and dismissing my concerns—even after I explained that I couldn’t get to work without a resolution. Their only response was, “None of these would prevent you from getting to work.”
The total lack of communication and refusal to take responsibility has left me scammed out of £10,000 and facing huge additional repair costs. I highly recommend avoiding this dealership at all costs.
