electricshop.com Arvostelua 3 156

Vastaus yritykseltä electricshop.com

9. helmik. 2026

Good afternoon,

Thank you for taking the time to leave your feedback. We’re sorry for the frustration caused by the delay to your order and appreciate your patience throughout the process.

After reviewing the full order history, the item was initially shown as available to order on 4th January. On the same day, we attempted to contact you and left a voicemail to advise that the supplier had informed us of a delay to their next UK shipment, expected at the end of January. We followed this up by email on 6th January with an updated estimated delivery date, which you kindly confirmed you were happy to wait for.

Unfortunately, the shipment then experienced an additional short delay during UK customs clearance. As soon as the stock arrived with us, your order was dispatched the same day using express next-day delivery.

Our courier, DPD, sent delivery notifications with a one-hour time slot. As no one was available to receive the parcel on the first attempt, we contacted you to rearrange delivery for the following day and sent a further update on the morning of delivery, which was successfully completed.
We would also like to clarify that when a delivery attempt fails and a parcel is returned, the courier charges both the original delivery and return costs, which is why this was advised.

We genuinely regret that this experience was disappointing and appreciate you bringing your concerns to our attention. Your feedback helps us improve, and we hope to provide you with a smoother experience in the future.

Regards,

Ken
Customer Services Manager
Electricshop

Vastaus yritykseltä electricshop.com

28. tammik. 2026

Dear Peter Evans,

Thank you for your great feedback — we’re really pleased you found the ordering process easy and the delivery quick and efficient.

We’re glad you appreciated the delivery PIN system. This is in place to ensure secure delivery, as it means the courier can only confirm delivery once the item has been handed over to our customer and the correct PIN is provided. It helps prevent items being left unattended on a porch, roadside, or elsewhere, and gives both customers and us peace of mind that deliveries are completed safely and correctly.

Thanks again for choosing us — we hope to help you again soon.

Best regards,
The Electricshop Team

Vastaus yritykseltä electricshop.com

27. tammik. 2026

Dear Ronald McWhinnie,

Thank you for taking the time to leave your feedback. We’re glad to hear you’re happy with the Klipsch 8000F Mk2 speakers and that they arrived in good condition.

We apologise for the delivery delay — due to the weight and size of the cartons, some couriers are unable to handle these items, and we occasionally need to make alternative arrangements.

Regarding the packaging, these speakers are supplied by the manufacturer in heavy-duty, single boxes that are designed to protect them during transit and meet the manufacturer’s shipping standards. As such, they are not double-boxed unless specifically requested.

We appreciate your understanding and your recommendation, and we hope to assist you again in the future.

Best regards,
The Electricshop Team

Vastaus yritykseltä electricshop.com

23. tammik. 2026

Dear Richard Towell,

Thank you for your wonderful feedback! We’re thrilled that your Dyson arrived so quickly and that you’re happy with your purchase. We really appreciate your recommendation and look forward to helping you again in the future.

Best regards,
The Electricshop Team

Vastaus yritykseltä electricshop.com

23. tammik. 2026

Dear Theresa,

Thank you very much for taking the time to leave such a positive review. We’re delighted to hear you were happy with both the personal service you received and the efficient delivery from DPD. It’s great to know your Sebo Automatic X7 is installed and working well. We really appreciate your custom and hope you enjoy many years of reliable use from your new cleaner.

Best Regards,
The Electricshop Team

Vastaus yritykseltä electricshop.com

23. tammik. 2026

Dear Paul Jefferson,

Thank you for your fantastic feedback. We’re really pleased to hear your Dyson arrived so quickly and that you were happy with both the quality of the machine and the packaging. It’s great to know the service, delivery, and price all met your expectations. Thank you for choosing Electricshop — we truly appreciate your support.

Best Regards,
The Electricshop Team

Vastaus yritykseltä electricshop.com

23. tammik. 2026

Dear Patsy Edwards,

Thank you for your review. We’re pleased to hear you found the price competitive and that your Dyson was well packed and delivered on time. We really appreciate the recommendation and your custom.

Best regards,
The Electricshop Team

Vastaus yritykseltä electricshop.com

23. tammik. 2026

Dear Miss Susan Davies,

Thank you for your fantastic feedback. We’re delighted to hear that your Dyson V10 Absolute arrived so quickly and in perfect condition, and that you appreciated the full tracking updates. We’re thrilled that you were happy with the price and your overall experience, and we truly appreciate your recommendation. We look forward to being your go-to electrical retailer for future purchases.

Best regards,
The Electricshop Team

Vastaus yritykseltä electricshop.com

23. tammik. 2026

Dear Karen Buxton,

Thank you for your kind review. We’re delighted to hear that your first experience with us was so positive and that our updates kept you informed throughout. We really appreciate your support and look forward to helping you with your next electrical purchase.

Best regards,
The Electricshop Team

Vastaus yritykseltä electricshop.com

23. tammik. 2026

Dear Sparrow24,

Thank you for your feedback! We’re pleased you were happy with the price and delivery.

Best regards,
The Electricshop Team