Edgeofbelgravia Arvostelua 

Appalling customer service. I ordered two knives, which appeared as “in stock” on their website. It transpires that one of these is not in stock. I have received two emails asking me to choose a product of equivalent value. I have sent three emails to the company, asking to clarify whether certain products are available and for someone to call me to discuss, as I don’t want knives from different collections. I am yet to receive a reply to any of my emails (sent over c 2 weeks). There is no phone number. They have taken full payment (3 weeks ago) and have not delivered the knife that is in stock.

Super très beaux couteau envoie rapide

👌🏻 Impeccable

Hat alles super funktioniert und rasche Lieferung! Produkte sehen richtig klasse aus!
Leider war der Karton 3mal so groß, als der Inhalt! Weiters sind die Messer in der Verpackung verrutscht und sind daher aus der Verpackung gerutscht. Die Spitzen von den Messern waren außerhalb der Verpackung! Gott sei dank kein Schaden, aber Verletzungsgefahr!

Kuroi Hana are THE worst knives I've ever had the misfortune of using. The blades are all chipped and they've only ever been used to chop food and only sharpened with the tool received along with the knives. The tip of one broke off the first time it was washed and put on the drainer. Do not waste your money, I've had better from Littlewoods catalogue!
I would have scored them 0 but it's not an option.

I’m no expert on knives so bought these purely based on how good they look. Apart from being stunning they actually are amazing knives and give me that wow factor every time I use them. Not only that but the company have been really interactive on social media making me feel like a valued customer and I’d happily recommend them to anyone aswell as purchasing another set later this year as a gift.

Can’t complain about the service. Kept informed and quick service. Packaged well, if a bit too well perhaps.

I was given a set of ceramic knives for a present which were very expensive to buy however in less than 2 years, the handles either dropped off or the blades chipped. At the time of first complaint it was only two of the 5 that it had happened to so I was kindly sent two new ones out however the other 3 have since done the same. When I complained about other 3, I was told by customer services that I could get a replacement set sent out however on discussion with manager he advise as I had two new ones (out of the 5), that they would not replace them. I hadn’t even used the two new ones at that point and they didn’t offer to send those back and give me a new set of 5. Surely they should take all of the 5 back which are all faulty/not fit for purpose and give me a whole new set of different type from their range for free and not just 2 of the same ones which are likely to do the same!! Ive never had a single issue of knives ‘chipping’ in past with any other brand and they have lasted for years and years. How can such an expensive set of knives be so badly made that they chip so easily and handles fall off which are just glued. One word of advise - avoid purchasing the ceramic ones as they are not hardy at all. Luckily they were a present and I didn’t pay out for them myself. But still annoying as have to replace myself from elsewhere

Excellent quality, Shipping on time as promised and packaged very well. Very happy with my purchase many thanks and Happy New year.

Fast dispatch, easy to order online, really good knives, great design.

As I already own a set of Kuroi Hana knives and steak knives I am very impressed with my new Kuroi Hana cleaver knife, beautiful design, very sharp, and shipping took much less time than I expected. I love it!

My purchase arrived really quickly, ordered Sunday afternoon and arrived Tuesday morning. Excellent products really happy with them

I have had good experience with you in the past, however I ordered some items mid november and have had little information as to what is happening. I received an email telling me one of the items i ordered was not in stock and if i was happy to change, i said i was however i heard nothing after that. I have tried to contact customer service from two separate email addresses and i have sent it to all of the email addresses i could see on the website and i have still heard nothing in return.

Bought a knife set for Christmas , was emailed a tracking number that didn't work. Emailed about this twice before someone got back to me , still haven't received a working tracking number ..or my knives. Wouldn't purchase again.

Quality product, speedy delivery. We love their products :)

No problem with the order. Shipped and arrived as promised, well packaged. Notifications sent in a timely manner. Everything as expected. The standard four knives set is pretty much as expected and generally corresponds to the price - the design is a little 'different'. I reserve such epithets as 'outstanding', 'awesome' and 'super' (with words like 'cool' not being part of my vocabulary) to something that indeed is, which it is not - though it is indeed a somewhat nice effort to present something more than just a sharp piece of metal attached to a piece of wood. I liked the feel of knives in the hand - they have a good hefty balance. Blades came rather sharp out of the box, though not the sharpest knives there are. The latter is understandable due to moderate at best the quality of the steel the knives are made from - its relatively soft Chinese steel. Nowhere close to the set of Shun knives I have. But those are appropriately more expensive. On the positive side its ok to be less 'gentle' with these knives - they will not break that easily but would be easy to sharpen, just need it more often. The only somewhat disappointing is bread knife - the blade is not really well designed, it will not cut bread well, not even close to $17 Mercer knife which slices any bread like a butter. But it could be useful for some odd jobs still. Overall it all works fine for me and will work for anybody who is an occasional cook, for everyday kitchen tasks, while fitting well in contemporary stile kitchen.

Delightful products, good service... happy customer

Never shopped here before, would highly recommend. My order was not available, but I was immediately contacted and offered a similar item, which was slightly more expensive, for the same price. Received order a few days later. Exceptional service all round.

Stylish, Very good quality,excellent service.