Eco Renewables Group Arvostelua 

I have recently had a installation completed by eco renewables group. I communicated predominantly with Carly to get the initial order sorted to meet my requirements and organise fitting.

I can honestly say they have been a pleasure to work with start to finish.

Carly was able to help at all stages, communicated promptly, answering all my questions and helping me with tweaks to my order as time went on.

Both herself and the team that undertook all parts of fitting (inc. scaffolding) where friendly, professional and able to answer all my questions.

I would honestly recommend them for service, and pricing was the cheapest in my area at the time (bedfordshire).

Okay so middle of last year I decided to got for solar panels on my house (before the current energy crisis so defiantly the right decision)

Went out and did the usually and got a number of quotes and spoke to a few companies before then deciding to go forward with eco renewables.

People I spoke with were responsive and answered all my questions so after a bit of a wait due to applications etc I was booked in for install.

The installation was to include x12 385w panels, x2 2.4 pylontech batteries, inverter and also birdmesh around the base of the panels (to stop birds nesting under the panels)

Time line is below.

1. Scaffolding booked in on the 8th July… all seemed a little rushed as they only had confirmation that they could get the materials on the 7th July.
2. 8th July comes I’ve booked the day off work and all day chasing eco renewables about them not having arrived and assumes they are still coming.. 5pm, 6pm still nothing then it turns out the scaffolders arent coming now until the 9th July, This then pushes the install back to the 10th July
3. Scaffolders and materials turned up on the 9th July, absolutely huge pallet of materials dropped off on the drive, Which I then had to spend 3 hours off loading as the installers now aren’t coming until the 10th July.
4. 10th July - installers turned up - wrong inverter had need delivered, installation postponed, no works carried out.
5. Installation postponed again a few times due to installers testing positive for covid (can’t be helped I know)… rebooked in for the 27th July (I’ve had a room full of solar panels and equipment at this point for 2 weeks.
6. Installation completed in the 27th July , shed roof was damaged (installers never reported anything but it was caught on camera. Bird netting was not completed due to clips not fitting on the ‘new’ type of panels… This is where the fun began with eco renewables… I constantly chased throughout August and September, eventually passed over to Laura…. Scaffolding left up awaiting solution on bird mesh… Paid the balance of money owed but not for the bird mesh…. At this point I should have refused to pay any of the moneys owned until the contract was fulfilled in full.. But I’m a trusting persons and trusted them to fulfil there obligations as per the contract.
7. 21st September scaffolders turned up un-announced climbed over my back gate and took the scaffolding down.. bird mesh still not installed, response back from eco renewables don’t worry we will sort it, they were speaking to the manufacturer of the panels regarding how to install clips onto the panels
8. Now Feb / march 2022 comes and pigeons have now started nesting under the panels and literally bird c*ap everywhere.. every time I’ve chased them over the last few months the response was we will get back to you ASAP…. 4 weeks go by I chase again yada yada yada
9. April comes and Im sick of chasing them so I respond again and state my disappointment at there lack of willing to sort the issue… response comes back stating they are sorry they couldn’t sort the birdmesh out and the owners will be informed of my disappointment.
10. Contact a few companies about getting mesh around the base of the panels completed… quotes received and picked a company, came out cleaned the roof fitted the mesh… No problem at all

I was really excited about having these panels installed and throughout the process through delays (some not there fault but others just show complete lack of planning ability… they ruined this experience for me

It’s the bird mesh and false promises and for this reason I would notrecommend using eco renewables if you’re looking at having panels installed.

Just had an install completed. 12 panels, 2 batteries, an inverter and immersion booster. Overall I was very impressed with the whole process from start to finish. Nice company to deal with and friendly fitters all well project managed.

Some very minor niggles which were promptly resolved.

My one minor criticism is a better on site understanding of the immersion boost product would have been helpful

Would I use again or recommend, 110% yes I would.

I was very pleased with all aspects of advice and work concerning the instalation of our PV pannels, battery and associated equipment. The project was executed efficiently and completed in a reasonabale amount of time with no serious problems encountered. we are pleased with the installation which seems to be working well.
Many thanks.