We've had water filters from EMW for over 20 years. The filters have been great and the water quality is superb. We've had some problems with other component. We've had a valve shear off and a couple... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
They were efficient, found my last order, remembered the issue I had last time, and were careful to make sure it didn't repeat
We bought a softener and whole house filter when we met EMWC at the Home Building and Renovation Show. The equipment arrived earlier than expected and was very well packaged. We had a slight issue wit... Näytä lisää
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Really friendly and helpful staff on the phone. Easy to navigate website. Only concern was delivery driver didn't give me enough time to answer my door and came round the back (again before I could p... Näytä lisää
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Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
EMWC East Midlands Water Company - Supplying water softeners, a wide range of water filters, UV water treatment, Reverse Osmosis, water purifiers, limescale prevention and water ionisers. Bespoke systems or off the shelf. Treating domestic and commercial water for more than 32 years. Proud to be based in the UK
Yhteystiedot
2 Cannock Street, LE4 9HR, Leicester, Yhdistynyt kuningaskunta
- 0116 276 3334
- info@emwc.uk.com
- www.eastmidlandswater.com
4,5
Erinomainen
761 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 50 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great service and communication
Great service and communication, would recommend
1. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EAST MIDLANDS WATER COMPANY LIMITED
Thank you Martin, your review is very much appreciated. Best wishes EMWC
Excellent service and very helpful
1. lokakuuta 2025
Vastaus yritykseltä EAST MIDLANDS WATER COMPANY LIMITED
Thank you for taking the time to give us a five star review for your recent order. We look forward to helping you again! Best wishes EMWC
Vastaus yritykseltä EAST MIDLANDS WATER COMPANY LIMITED
Excellent to hear, many thanks! EMWC
Great Service
Prompt, efficient, friendly and helpful. I bought a RO system for our dental practice from them and it was delivered promptly and seems to work well so far !
1. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EAST MIDLANDS WATER COMPANY LIMITED
Thank you! We have an expert team who look after dental practices and whose knowledge is second to none! Best wishes EMWC
Smooth order & delivery process
Our existing water softener is several years old & I was worried that the resin was deteriorating. I spoke to EMWC who recommended the Harvey twin tank non electric as a direct replacement for mine. Order process very smooth with next day delivery. I haven't installed it yet but all the pipe positions look the same as my existing one so installation should be straight forward. We shall see but so far so good.
29. syyskuuta 2025
Vastaus yritykseltä EAST MIDLANDS WATER COMPANY LIMITED
Hello Mr Lee, firstly thank you for your order. You will now be looking forward to many more years of soft water! As your replacement softener is like for like, it will be a simple case of taking out the old unit and connecting the new unit in the same position. However, if you have any issues please call us and we will be happy to help. Kind regards EMWC
Very disappointed with quality of…
Very disappointed with quality of product. Filter capability works very well but in three years we have had 3 replacement filters which have sprung pin hole leaks in the casings resulting in water leakage. Today, we were met with a flooded kitchen and damaged carpet in an adjacent room as the cartridge case had leaked overnight. Last time customer service did very well and replaced the cartridge free of charge but the first time we had to pay for the replacement. Not sure about today as waiting for response from technical support. Meanwhile making insurance claim for damaged carpet.
10. syyskuuta 2025
Oma-aloitteinen arvostelu
Filters arrived promptly after…
Filters arrived promptly after ordering. Great service.
Thank you.
1. syyskuuta 2025
Bought and returned a water softener
Bought and returned a water softener, as it turned out our house was not well suited for an install without major plumbing work. Thankful that I was able to return the machine even though it wasn't their fault.
10. elokuuta 2025
Oma-aloitteinen arvostelu
The lady called Emma that I dealt with…
The lady called Emma that I dealt with was really kind a efficient
11. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EAST MIDLANDS WATER COMPANY LIMITED
That's great to hear. Thank you Mrs Smith for your positive review. Best wishes EMWC
Don’t touch this company they are very…
Don’t touch this company they are very unprofessional… really good at selling you something but when it arrives without instructions with os parts put together they don’t want know! Now I’m left without a system and out of pocket
11. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EAST MIDLANDS WATER COMPANY LIMITED
Hello V Nicolaou. I found our notes about your purchase made back in July 2023 for a unit with a value of £135. After a few weeks you claimed the unit was faulty but we thought it might have been set up incorrectly, so we asked you to return it so we could inspect it and offer you a replacement, a repair or a full refund (Consumer Rights Act 2015) - so much for the 'they don't want to know'. You refused to send the unit back for inspection and then insisted that you wished to keep the tank that came with the unit, have a refund for the rest of the system and not return a thing. You raised a bank case against us and guess what? Your credit card company agreed with us that you had not acted correctly and refused to refund your money. We last reached out to you in September 2023 but you didn't respond, so we are really unsure why, after all this time, you have posted this review. We do try and help all of our customers if they need assistance. We wish you well. Regards EMWC.
Great service, fast delivery
Our water softener that we had bought from EMWCo 21 years ago stopped working properly so we decided to replace it with one from the same company as it had been trouble-free and efficient. We were offered a good discount as we were returning customers and the softener arrived 2 days later. Great service, fast delivery and we now have a working softener again!
1. elokuuta 2025
Vastaus yritykseltä EAST MIDLANDS WATER COMPANY LIMITED
Hello M M, I can see from your records that you have made another excellent choice by purchasing our top of the range water softener. Delighted to hear our team have looked after you. Best wishes, EMWC
Vastaus yritykseltä EAST MIDLANDS WATER COMPANY LIMITED
Hello Mr Patel, thank you for your continued custom and support of our company. Best wishes EMWC
Good customer service
Salt blocks were broken when I unpacked them but this was dealt with very efficiently and professionally. Replacement blocks were delivered by the manager in person - good customer service!
30. heinäkuuta 2025
Vastaus yritykseltä EAST MIDLANDS WATER COMPANY LIMITED
Hello Mr Bartholomew, we are glad we were able to sort out this issue for you. Thank you for your positive review. Best wishes EMWC
A replacement transformer costs £50
A replacement transformer costs £50, although it is a regular, cheap power supply. These are not reasonable prices for such a product.
Could you lose it \ damage it at your own peril?
PS: The transformer was lost during an extensive building project (extension)
15. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EAST MIDLANDS WATER COMPANY LIMITED
Hello Marcel,
You contacted us and told us you had lost your transformer and needed a replacement.
We checked our records and note that you purchased your water softener in 2021 and as far as we can see, you have not moved house over the last four years, so it is a mystery how the transformer could become lost as it is needed to keep the softener operating. However, these things do happen and the replacement you will receive is a well made, quality transformer (not a cheap Chinese import) designed specifically to work with your top of the range, water softener that has a ten year guarantee and a life span of much longer.
Kind regards
East Midlands Water.com
Replacement Water Softener.
I needed a new water softener so I got in touch with East Midlands Water Company. A lady, named Ella, very quickly and efficiently, organized a new water softener for me, that matched my previous softener. The service I received from this company was efficient, friendly, very helpful and extremely professional. I would definitely recommend their services and products. Thank you Emma!
6. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EAST MIDLANDS WATER COMPANY LIMITED
Hello Brian, delighted to hear that you have had an excellent experience when dealing with our team. Thank you for your support. Kind regards
East Midlands Water.com
Vastaus yritykseltä EAST MIDLANDS WATER COMPANY LIMITED
Thank you David, our replacement filter service is very efficient and the team are experts at managing it. Best wishes EMWC
Charcoal residue in filtered water
Our under sink water filter stopped filtering properly. Reported it, sending photographs of the residue of charcoal in the water. A couple of days later a new filter cartridge was sent to us, without any quibble. Very impressed.
1. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EAST MIDLANDS WATER COMPANY LIMITED
Thank you Caz. We like to ensure our customers have the best possible service. Kind regards, EMWC
Star of the Day!!!
Emma was absolutely fantastic throughout my entire purchasing process! She was incredibly kind and friendly from start to finish, making the experience genuinely pleasant. Her positive attitude and helpfulness truly stood out, and she made everything feel smooth and easy. I appreciate her support!
10. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä EAST MIDLANDS WATER COMPANY LIMITED
Thank you for this Ramazan. We are seriously thinking about introducing a 'Star of the Week' recognition scheme for when our team have managed expectations and given great customer service. Emma is a true asset to the team. Best wishes EMWC
There were a few problems with getting…
There were a few problems with getting the unit to work and the response has been very positive and helpful. To me this counts as most important.
The very prompt delivery service is first class.
30. kesäkuuta 2025
Vastaus yritykseltä EAST MIDLANDS WATER COMPANY LIMITED
Hello Paul, thank you for taking the time to place a review. I am delighted to hear that you had support and help in setting up your unit. This is one of the areas where we are above our competitors. We have a team of very experienced technicians at the end of the phone which is not something that every supplier can offer. No bots at EMWC! Best wishes EMWC
UV filter
East Midlands water company made it so easy to order and from ordering to delivery was so quick. Thank you
30. kesäkuuta 2025
Vastaus yritykseltä EAST MIDLANDS WATER COMPANY LIMITED
Delighted to hear this! Also if you ever need any help with anything, we are real people at the end of the telephone - with lots of expertise! Kind regards, East Midlands Water.com
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