Easternwestern Arvostelua 

I purchased a BMW X3 M40d (white, reg NH19 JKJ) from Car Deal Warehouse and the experience was extremely disappointing from start to finish.

From the outset, the car was plagued with faults and spent weeks in the garage in total during the short period I owned it. Issues included headlight faults, drivetrain problems, and intermittent electrical warnings. Despite multiple visits, the problems were never properly resolved, and I ultimately had to exercise my consumer rights and return the vehicle.

Due to the nature of my work, I have very limited time onshore and rely heavily on having a dependable vehicle. Car Deal Warehouse were well aware of this and, in my view, used my time pressure against me, offering a buy-back figure that left me thousands of pounds out of pocket simply because I had no option but to resolve the situation quickly before leaving again. This felt extremely unfair and exploitative.

The service department were initially polite and appeared helpful, but communication quickly dropped off. I was told parts needed to be sourced from Germany and that I would be contacted once they arrived — I never was, and I had to chase repeatedly with no meaningful follow-up.

To make matters worse, I had purchased an extended warranty with the car. When I returned the vehicle and asked about a refund for this (given the car was clearly not fit for purpose), I was laughed at by a member of staff (a gentleman wearing glasses). Completely unprofessional and unacceptable behaviour.

What is most concerning is that the same BMW X3 I handed back is now back up for sale. I would strongly urge any prospective buyers to be very cautious.

Unfortunately, based on my experience, I would strongly advise people to stay well clear of Car Deal Warehouse. This was one of the most stressful and costly car purchases I’ve had, and I would not trust them again.

At the dealers request we booked an appointment for 2pm with sales rep for the Chery Tiggo. We arrived 10 minutes early to get a look at the cars first and were told at reception he would be with us soon.

Checked out car we we were interested in and then were just standing around as didn't appear anywhere to sit and wait.

At 2.15pm as we were still just standing around someone asked if we were being seen to (had been asked 3 times and all very polite) I said we had booked appointment at 2pm but were still waiting and then another sales rep interjected saying they were busy. I said we were happy to wait another 10 mins to which he replied it will be a lot longer than that. I felt the he only approached as other customers could hear and again re-iterated we had booked appointment at 2pm, was advised we could re-book.

We left and will not be returning because no-one had the decency to tell us until I spoke up. Receptionist could have told us straight away or the rep we booked with, especially as there was another couple who were waiting for same rep and just sat down at 2.10pm. Get the impression they book several appointments expecting people not to show. Not good enough, thanks for wasting my time Eastern Western, will visit another dealer.

I had a very disappointing experience with this company.

I contacted their Mercedes Benz of Edinburgh - East dealership regarding the purchase of an Approved Used Mercedes Benz and was informed that they would not proceed with a sale because I am resident in Northern Ireland. This was explained to me as their policy.

No further explanation was provided that applied specifically to the vehicle, and I was willing to collect the car in Great Britain and make my own arrangements thereafter.

As a result, I was unable to proceed with the purchase. I am sharing this as my personal experience so that other potential customers, particularly those based outside mainland GB, are aware.

Would give no stars if I could. Avoid like the plague. Sold me a dodgy car and has to get Independant inspector in for full report and threaten motoring ombudsman and legal action, Took months of them mucking me about to finally get ny money back. Absolutely do nor buy a car from this dodgy garage

After a ding, eastern western replaced the door and rear panels, one of my alloys and a tyre, sprayed and matched the new panels and gave them a protective ceramic treatment. recalibrate the sensors, cleaned the car inside and out to showroom standard. They phoned me every three working days with an update and finished the job six days before the estimated completion date. They provided a fairly decent courtesy car. Very happy with the service provided.

Just picked up my new Jazz - great service as usual from all the staff at Honda Fort Kinnaird - and especially from Joe Singh - who went above and beyond to make sure I was able to collect today. Thanks Joe - you’re a star ⭐️ #hondaFortKinnaird

Just purchased a new Chery Tiggo 7 PHEV Summit at Barnetts Chery Dundee. The total experience was outstanding from the lovely welcome of the receptionist who provided the coffee etc with exceptional customer focus ( a real gem ) to Oliver Henderson, sales executive who went above and beyond to ensure we had a pleasant customer experience. Nothing was too much trouble, he even phoned the next day after we picked up the vehicle ( on his day off ) to ensure we arrived home safely and whether I had any questions. Well and beyond the call of duty and I can genuinely recommend this company with the positive experience I had

Terrible service. All about extracting money from customers. Clear warranty work - bolts coming loose on an input manifold resulting in a fuel leak. Received a quote for £500 to fix that plus a bonus £500 to replace rear discs and pads which were fine and just had surface rust.

Only the required work was actualy done for no charge eventually.

Looks like they are also using the exploit women method to try and get money. I went along and the work magically had been authorised 30 minute before we visited in person for an update.

Very dishonest. I do wonder about the 5 star reviews for this organisation.

UPDATE: VW Newbridge is where this took place.

Do not buy from Toyota they tell you your getting free servicing and if you’ve not got that in writing your paying it I was told I’d get 2 years free and had to pay it who ever pays for 1st years servicing? Effectively called a lier after over 10 years loyal custom. Time to go elsewhere.

They supplied a brand new car 5 months ago and had nothing but problems with it. They have washed their hands and told me to contact Mercedes directly and its 'nothing to do with them!'

Asked me to collect a car with a factory fault - absolutely shocking service

Oh, and nothing in writing, all phone calls, so it's not able to be recorded. Abysmal all round. Wish I had gone to another brand with my hard-earned money.

Customer service is so bad
I went to pick my car up , 2500 thousand miles on the car and it had not been given the promised valet , the had buffed up the paint work , wheels were filthy , when we complained, they took it back to the valet only to bring it back 10mins later still dirty , drinks spilt down doors and in cup holder , windows all marked , crumbs in the back seat , it is like they were blind.
It was took back to the a further twice and came back the same , spoke to a manager at VW Newbridge who was full of apologies, we will get you a hamper to apologise for this , But still waiting on the hamper , still waiting for us to be able to put on our private plate as there is a delay due to admin having to send paperwork away , we could have had this done if John Seaton the sales guy being adamant that they do it.
I am not surprised this has more 1 stars than anything else , if you cannot give customer service then do not sell, seriously thinking of handing back the car 😡😡

Had a great experience getting a small body work repair done. Daniel's work was first class. Easy to deal with and repair done very timely.

If you’re considering buying or servicing your car at Eastern Western Mercedes-Benz Dunfermline, think very carefully, especially if you or your loved one is vulnerable.

We have been fighting for weeks to get a basic safety fault fixed for my elderly friend, who has dementia and struggles to understand complex issues. Despite repeatedly telling the dealership about his condition, they:

Cancelled the parts order without explanation

Gave false promises that the repair was being arranged (it wasn’t)

Let him drive away in an unsafe vehicle, confused and distressed

Were openly rude to him when he returned for help

Made me do their job for them by investigating if the part was even ordered (it never was)

Under the Equality Act 2010, companies have a legal duty to make reasonable adjustments and protect vulnerable people from discrimination and disadvantage. This dealership has shown utter contempt for that.

They also have a record of dismissing genuine customer complaints, look at how their manager responds to negative reviews online: arrogant, sarcastic, and always blaming the customer. It says everything that they’re prepared to put that in black and white for everyone to see.

Eastern Western Mercedes-Benz Dunfermline should be ashamed of how they treat people. If you care about basic decency, safety, or how you’ll be treated when something goes wrong stay away.

My son received a safety recall for his Honda Civic citing issues with the fuel pump. The car was booked into Western Honda Fort Kinnaird. Upon collecting the car we were advised that a “leak” had been found but due to an extended warranty the work could be carried out free of charge with them. We booked the car in for a couple of weeks later (this was the earliest they could offer). The day after the work was carried out all warning lights started to flash along with a rattling noise appearing when going over speed bumps or over uneven ground. I took the car back the following day, informed them of the issues only to be told they can’t look at it until 3 weeks later!! I asked if the car would be safe to drive to which the young mechanic just shrugged his shoulders and said “we won’t know until we look” not good when I need to drive 6 miles home (my son also uses the car for work as it’s not on a main bus route)

I visited the garage on 2 more occasions asking to speak to a manager only to be informed no manager was available.. how convenient! I’ve have left numerous phone messages which have not been returned and even emailed using the contact form on the website and guess what?!….still no replies!!

I have taken the car to another garage but they are reluctant to look at it as it’s a Honda issue and we shouldn’t have to pay for someone else’s error!!

AVOID AT ALL COSTS

Absolutely a joke the sales advisor took deposit from me it's been almost a week now no call what's so ever told me will send me video which I asked him to send me about underneath the car nothing at all is this what you call customer service just seen the reviews about this branch there horrible I have never come in this situation keep away from this branch and there call toyota dealers

Bought a Mercedes from them in April 2025. Obviously they were Very nice at point of sale couldn’t do enough to accommodate. 8 hour round trip for us to Edinburgh but they brought car to Dundee reducing travel time.

However, was given car with no paperwork for the car, no service trail, no information about use of computer systems, downloading app etc. despite disclosing I usually only drive Audi, was not given any information on collection. The car has only 40k miles on it. Hence why I purchased it.

I Was NOT told about ripped seats, nor the boot release on door not working, nor the ashtray that wouldn’t stay closed.
I Noticed these on handover day.
Told them this will need repairing. I then Had to visit citizen advice to gain info about my rights before they agreed to repair.

Upon driving car for a week we found when driving engine kicks back and humming from clutch. Independent Mercedes mechanic advised “service on computer has been reset but no work been done under bonnet”

Car was dropped to be repaired a week ago. Today I am told “can’t get an ashtray will post to your home” (I’m obviously suppose to then pay someone to fit this??)
boot button working fine (I can guarantee the door release does not work when I collect).
I was told nothing wrong with clutch and gear box (qualified Mercedes mechanic has confirmed this car has not been serviced and issue is dirty injectors and filters not being changed) I will now need to pay for this to be done despite being told it’s been done. No paperwork to show “service done before sale”.

Today They have not mentioned my seat being repaired and I have confirmed in writing to them. that I will not be driving 250 mile round trip to collect my vehicle if the seat has not been repaired.
They are in a hurry for this courtesy car to be returned as apparently it’s Been sold.
That’s Not my problem.
Fix my car seat as you were suppose to do!!

I won’t be buying from these cowboys again.
Have never heard such drivel from apparently “experienced” customer service advisors.
Yes they are competitively priced but this comes at cost with these vehicles. Usually I pay the extra go with Audi, Mercedes or VW direct, I won’t be buying from any car deal warehouse dealerships again. Terrible customer service, not interested once they have your cash.

Mercedes Parts Department in Dunfermline - extremely helpful and nothing was too much trouble with regards to obtaining the parts for my ML63 AMG -- many thanks, this level of service from a Main Dealer is very much appreciated.

From the day we walked into the showroom looking for ideas, Allan Grant @ Western was very helpful.
He listened to what we wanted & crucially, respected our budget.
Allan personally kept us informed.
The day we collected the car, he took time to show us all the upgrades & new features.
This is our second new car with them. I'd happily go back & recommend them to anyone.
Many thanks.

Shocking experience. I was told my brake pads were down to 2mm and urgently needed replaced. When I got a second opinion, they were actually 5mm and in perfectly good condition—no need for replacement at all. When I said I’d get the work done elsewhere, I was told my warranty could be affected. Only after I challenged this did they admit brake pads are classed as wear and tear and wouldn’t impact the warranty. It felt like they were trying to scare me into unnecessary work. Completely unacceptable. This is not the first time that I have experienced poor service, and total lack of integrity. I won’t be back and strongly suggest others get a second opinion before agreeing to anything here.

I have Purchased new Toyota hilux Invincibles autos over the last few years
And new Toyota land cruisers in the same period and all great Vehicles
Never Have broken down
Mr roger Wilson sales executive
Is a man of his word