Easirent  Arvostelua 

I used the service once for a rental at SAN. The renter ended up being off-site and they said to use an Uber and they would reimburse as they had no shuttle. The car I rented was sitting in the lot and I was told it was already rented. My reply was "Yes, it is rented to me." Instead of a Jetta, they gave me a Chevy Bolt, of which I call that type a "shoe car" because that is what these small cars look like. The guy told me it was around $6 to charge it. He failed to mention the $20+ service charge many of the charging stations add on to the charging fee. I retuned the car to a closed shop and once again had to pay for an Uber to get to the airport. Never again will I use Easirent. They contract out these shady retal shops for their rentals.

Subject: Extremely Disappointing First Experience with Easirent

It was my first time using Easirent, and unfortunately, it was a very disappointing experience.

I travel frequently and usually rent cars from companies like Budget or Europcar, so I have a good understanding of how rental services typically operate. However, this experience was far below expectations.

I landed in Houston and booked my rental by selecting the airport location. When I arrived at the airport rental car center, I could not find an Easirent office. Only then did I discover that their office is located outside the airport. I had to wait approximately one hour for the shuttle to take me to their off-site location.

After arriving, it took an additional one hour minutes to receive my car.

The biggest issue, however, was the pricing. When I booked online, the total was advertised as $218 for two days. I also saw an option for full insurance online for an additional $13. However, when I arrived at the office, I was told the insurance would cost $128 for basic coverage or $158 for full coverage.

This was very misleading and felt like hidden charges that were not clearly disclosed during the online booking process.

At that point, I wanted to cancel my reservation due to the unexpected price increase, but I was told that the booking was non-refundable according to company policy. As a result, I felt forced to proceed.

In the end, I paid approximately $400 total for just two days for a basic economy car, including insurance and SunPass — far more than the originally quoted price.

Overall, this experience was frustrating, time-consuming, and misleading. I would not recommend Easirent based on my experience.

Everything was fabulous. The car was clean, very new, the people were really nice, everything was great. I'm actually surprised that they have any negative reviews.

Quick and easy to get a vehicle, staffs were more than helpful. Got a great vehicle had no issues with it. Was just a tad bit pricey only because of the young driver fee… regardless I will be using Easirent in DFW again!

Super easy to check in and out. Shuttle service was helpful! We arrived late due to a delay. The car was ready for us despite the hiccup.

TJ and Darwizy (AKA Darwin) were so nice and personable upon my arrival. They both quickly helped me into a car and had me on my way.

Don’t rent here , 1 out of 100, nothing foot but One guy Bry If he did not quit too, it’s the worst better service in south mexico

Good service. Good cars. Good prices

Cris made it exceptionally easy and wonderful...he deserves employee of they year ! Awesome job!

Tania was wonderful very helpful and attentive got me a sweet ride for the weekend

HOUSTON LOCATION: If I could give negative stars I would. This place was an absolute joke. I traveled with my husband and 2 kids (6 & 1 years old) for hours prior to shuttling to this off airport location to get my car reservation which was scheduled for 10:30AM. When I arrived I was not greeted yet I had to find my way to someone who didn’t even work there to give me direction of what to even do. I had to put my name on a list and wait to be called for our car? When I finally got an employee I stated the reservation was already booked and paid for for 10:30 (it was around noon by this time) she said it didn’t matter it’s first come first serve and to put my name on the list. I asked about how long the wait would be because my baby would need a nap and my kids would also need to eat and I got a rude and snappy response of I’m not sure check the list? Maybe an hour?? There was 18 people ahead of us to get a car. After 1 hour, there was only 4 names taken off of the list that got their cars. When I asked for a wait time it was “an hour” once more. We patiently waited.

By this point we have been waiting for 2 hours on a car. Trying to keep my kids from having meltdowns in a room full of pissed off people with no patience left and employees doing the absolute minimum. They were running like they had somewhere to be but it took HOURS to turn around a few cars. There was FIVE EMPLOYEES!! I was to the point of offering to pay double or even clean my own car just to get out of there and go to our air bnb!!

Finally, after waiting three hours and it’s now 3PM. We get called to go and finalize everything and sign paperwork to be charged even more!! This was a paid in full rental and it was through a 3rd party company. The price we paid included insurance and it was over $300 for 5 days. They then charge us another almost $300 for insurance that is required? When we asked questions we got answers like “I’m not sure or I don’t know”. After arguing with what seemed like a wall, we decided to just pay it so we can leave. We finally get showed to our car, get everything loaded and leave. As we look around, the car is disgusting to say the least. There was dried up yogurt (hopefully just yogurt) in the cup holders, the car was washed with water hose and not dried so there was hard water stains thick enough where it made seeing through the windshield difficult, greasy marks all throughout the car and on the handles and smelled like smoke! So really, what were we waiting all of that time for? We didn’t want to go back since our babies were starving and exhausted already from all of the chaos so we figured we’d deal with it. THEN the oil change light comes on. We look at that and it’s 14 THOUSAND miles OVERDUE!!!!!! So not only did we get an unsanitary environment to put our kids in but it’s unsafe as well?? We got little to no direction with this place and I will be doing everything in my power to dispute everything we’ve paid to this joke of a company. DO BETTER!!!! People are traveling hours upon hours just to be greeted with absolute unprofessional customer service.

PS- There was 2 women in there when we first arrived and the younger gal, seriously do everyone a favor and just get a new job that will actually bring you happiness. No one deserves your bitter attitude when you've chosen to work there.

Everybody was professional, courteous, and patient

We were very pleased with how easy and quick it was to rent a car with this company. The staff was very attentive and efficient. Excellent price, and the vehicle was in great condition and very clean. We will definitely return in the future

Nice customer service. Great environment. I was assisted by Mirza and have 0 complaints. he’s the best

Worst car rental experience.
The long wait 4hours to get a car
Then another wait for the car to be cleaned
Then the car arrives with no gas.

At easirent, west palm beach, everyone is professional and courteous. Dwight, the agent at the desk, is the man; he's very helpful. The price, there for the vehicles, are very low.

con el solo proposito de ayudar a otros para entrar en contexto rentamos carro para deciembre 9 a diciembre 14 del 2025 si se estan preguntando por que espere tanto tiempo es por que tenia la esperanza de que mi problema se solucionara de forma positiva pero hasta el dia de hoy servicio al cliente ha sido grocero,despota y prepotentes definivamente un mal servicio.Punto numero 1 esta rentadora no esta localizada dentro del aeropuerto de Arizona.
punto numero 2 te obligan a comprar un seguro con ellos apezar de haber comprado uno con anticipacion el cual no fue valido para ellos ni tampoco aceptaron AAA azeguranza.
punto numero 3 tienen cargos ocultos el cual no saben explicar y se quedan con el deposito con excusas no validas auque tengas pruebas para mostrar.
punto numero 4 los vehiculos estan en muy mal estado
punto numero 5 Mal servicio al cliente tanto en persona como por telefono no teniendo un numero de empleado. y tampoco un manager al cual dirigirte y muy poco profecionales.

I booked online and Easirent was the lowest total price for the rental car amongst all the other rental car companies in Dallas. And while it did take a bit for the shuttle to come, I wasn't overly upset by that since I understood upfront that the rental agency was off property. When I arrived at location and was doing paperwork, I was then given option to add 'unlimited toll coverage' for $17/day or risk paying by tag with $25 admin cost each toll per the sales rep. This was not an accurate statement and somewhat of a scare tactic; I looked online after the fact and tolls were more per instance than prepaid, but not $25 extra each toll as Easirent rep stated. I believe they stated this to sway towards their exorbitant daily rate for tolls. At the time, I wasn't sure whether I would hit tolls or not so felt pressured into the $17/day (less than $25) which ultimately now increased my rental by over 50% of the original cost. Adding the ridiculous daily toll rate now became one of the most expensive rentals amongst the others. When using other rental agencies in the past, they just charged whatever tolls were incurred which is fair. The irony in all this...I drove from Dallas to Austin and Austin back to Dallas - didn't pass through 1 toll so I paid the $17/day for NOTHING!! To me, this tactic was along the lines of bait and switch. I will NOT rent from them again regardless of how low their costs appear as the low cost draws you in, then they try to upsell without putting effort into whether they believe you require the service or not. If I'd been smart I would have done a quick GPS and realized I didn't even need it but I was caught off guard and didn't think of it until after I left. I gave 2 starts because the car itself was fine, it was just the customer service and tactics that really were poor!

They need more workers, but the gentleman that helped us was quick and professional in Tampa!