EalingCouncil Arvostelua 

Happy to issue parking tickets but not so happy to deal with appeals. Considering I was not the vehicle owner you would think this would be easy to resolve as there was a dealership number plate shown in the front screen of the vehicle.

19 Aug 2021
Useless , extortionate , woeful , hopeless -that's Ealing Council
After years of suffering one of the highest council rate ratios to customer satisfaction and work done , i have had to resort to add my bit to what is Mount Everest of complaints against this junk heap of ' elected joke ' of a council .
I have always paid my council tax , never in arrears but i pay in instalments rather than standing orders . When i have been late , the full weight of the 'mafia' management shows in the mail received ..2nd reminder ...lose the instalment choice etc etc .
Got to ask why they are so quick on the letters but so poor on any response to emails , queries , loads of goobledygook , multiple departments to contact for seeming simple issues . Roads are a mess , potholes , trees damaging properties , paving , kerbs , cars . Always quick to make a fast buck scheme but useless at schemes that benefit the poor electorate .
One star is one too much for this lousy dung-heap of a council

This is for the closed Culmington Road W13. A few months ago, this road was closed to passing vehicles, but it was very poorly marked, so many vehicles were definitely fined.The advice on Ealing is a bit like a robber, and ten years ago it was really fun here, I wonder who took over these offices?

After years of suffering one of the highest council rate ratios to customer satisfaction and work done , i have had to resort to add my bit to what is Mount Everest of complaints against this junk heap of ' elected joke ' of a council .
I have always paid my council tax , never in arrears but i pay in instalments rather than standing orders . When i have been late , the full weight of the 'mafia' management shows in the mail received ..2nd reminder ...lose the instalment choice etc etc .
Got to ask why they are so quick on the letters but so poor on any response to emails , queries , loads of goobledygook , multiple departments to contact for seeming simple issues . Roads are a mess , potholes , trees damaging properties , paving , kerbs , cars . Always quick to make a fast buck scheme but useless at schemes that benefit the poor electorate .
One star is one too much for this lousy dung-heap of a council

The highest council tax, the most infuriating service. I've been asking for better solutions for my waste disposal, and yet you are avoiding my emails and providing no help. We are still left with having to leave bags outside the house with no bins, like in a favela, then foxes and other animals will smell the smallest scent of food and turn the whole road into a landfill. This happens to the most experienced as to the novices on the road. It's shocking to see the level of utter couldn't-care-less attitude to any problem you ask for support on. We should all go on council tax strike.

The worse council in the UK. The worse private landlord acquisition team. None responsive, lazy acquisition officer by the name of Patrice gave me a filthy, disgusting tenant who left my apartment in dirt and scum. Shame on those running Ealing council.

One star is a lot for this council.
Don't ask them for any support because they can't help.

They are there to charge and get support from residents not help the residents.

Pay council tax, need to speak to them? HAHAHAHA! It is nigh* IMPOSSIBLE! Shocking website, shocking automated telephone service, I have never seen/heard of a customer service that is so user unfriendly. The design is very awkward to navigate, and it is particularly slow. I can understand why elderly and less IT literate individuals struggle!

*Your best bet is to use the call back service, you'll still have to listen to a load of automated messages, but I did get a friendly and helpful chap call be back after about 1 hour, which I must admit, I was not expecting!

the difficulty with Ealing is its unwillingness to talk directly with residents , they focus on totally irrelevant global issues like so called ' Climate Change' LGBTQ ' and BLM while ignoring the important issues that effect local residents . my beefs with Ealing include refusing to respond to emails and calls , even after issues have been escalated nothing gets done . even trips to the offices get a make a phone call treatment . the planning decisions are a joke and no attempt is made to respond to the actual points made , they dont even properly notify locals of major building works using yellow notices on lamp posts that many people do not look at and many landlords cannot see as they are not resident in area , they also fail to crack down on rogue landlords in the private sector who ask top dollar and fail to carry out maintenance , the lack of due diligence and responsibility by Ealing gives landlords carte blanche for landlords to exploit tenants

Yes I'm glad people are now seeing Ealing council for what they are bullies liers and theives all the good ones gone and the same old rubbish remain making people lives a misery Ealing council toxic

Appalling service. It is not acceptable to have to wait for more than an hour to talk to someone and to sometimes be cut off after that time.
Absolutely dreadful.

A bunch of useless, unprofessional and clueless people. Staff is rude and unhelpful. Simple task of sending a paper copy of my council tax bill seems to be impossible for them! I must have called 5 times requesting one and still to this day I have not received it!

Absolutely awful council in every sense. This place is going downhill. Abandon ship!

Made an account on here just to let others know to not even try to call them about any queries regarding pcns.
Everything is automated and leads you to the payment line. What a joke. I was fined for going through those stupid plant pots they have placed to "reduce traffic" even though these things have probably caused more hassle and traffic in the first place. I have tried paying the pcn one day late and the only option I had on their website was the reduced charge of £65 and nothing else, not even any option to write in my own amount. So i paid the damn reduced charge and then after a month I get a letter saying i didnt pay the full amount and now I have to pay another £130. I wrote them an email right away explaining the situation, after over a month of waiting I got a letter from them saying that it is now too late to appeal anything and I have to pay £130 or they will reffer it to the court. What a joke. I will be trying to contact these fools again.

I chose to make an informal challenge of a PCN and used the video that was provided to me in that respect. I thought this would initiate the dialogue around the pedestrian who was in the middle of the street. Sadly the Council chose not to acknowledge the existence of the individual and has send me a blank statement "you should not have been on the bus lane".

Thankfully the pedestrain is uninjured and well, my kid was not exposed to the drama of what could become a car accident and the council must be very pleased to know that they got their money.

My feedback to the Council is that a bit more ownership and empathy would have gone a long way here. For example a better reply would have been: "thank you for making your best effort to avoid the pedestrian who was crossing illegally the street, we have a zero tolerance when it comes to bus lanes and so we invite you to pay the PCN".

Absolutely AWFUL council, they lie, cheat and are just lazy.We were on the list 17yrs before we got a place, SafeHaven they called it. We were promised a flat, when that failed to happen they told us to use Locata, a quarter page for Ealing and all not open to us to bid on. When we complained and told them we had been promised a flat they said the person that said that has left so hard luck. Totally ignorant, we have a bad neighbour issue with her kids hammering the floor by just stamping in place, called the council, they said its kids, tough. Explained that the neighbour was telling the kids to do it and joining in, tough they said, just kids. When proved the neighbour had lied to the police and made stuff up apart from screaming I was a paedo and stalking her the council just ignored it all, so I get from 8am till 11pm of her small kids taking heavy objects to the floor, screaming, shouting bad man, another neighbour complained of the horrendous noise and you guess it, ignored. But if I bang back they will take action against me..Utterly unbelievable..If there was an AC-12 type unit for crooked council people then they would have work for years with this lot..

The Ealing Labour council's imposition of the most badly designed LTNs ever has wreaked havoc on what was a cohesive and supportive community. They have caused huge divisions in our community, made pollution worse and inconvenienced everyone. Some businesses are struggling badly as a result. Yet their councillors simply don't seem interested, and are a disgrace to the positions they hold.

I parked my car for 20 minutes in Ruislip road ,on my return I saw a ticket and reason was parking out of parking bay, there was no visible lines on the ground ,most of the lines are faded and it was very heavy rain on the time of parking, so it shows how desperate they are to ripe off our pockets,
Even in their photos there was noting to show that my car is out of any line( which obviously there were not any) and they declined my request, as they are sure many people will give up fight and they can get the un fair money.

So hard to get through to a customer service rep and when you get through you have to listen to their unpleasant staff. I couldn’t understand one thing and the guy kept saying ‘madam, how many times do I have to repeat myself’ - in a raised voice. Sooooo rude. I truly couldn’t understand how their system work and was trying to get some advice. The response was very unprofessional. I lost my interest in talking to this person and just said goodbye. Still don’t know what to do….

Terrible council. Probably one of the worst in London if not the country. No sense of customer service if you're lucky enough to get in touch with someone. They make it so difficult to get to speak to someone. And now some bright spark has made the whole borough a 20mph speed limit area. Avoid living in this useless borough and definitely don't buy here. Not good quality of life. Neighboring boroughs better.