Dyno-Rod - Thames Valley Arvostelua 

Two men arrived on time, phoned first to say they were on the way. Explained everything really well and gave good advice. They were polite and helpful.

What went well:

The appointment was scheduled quickly for the next day
The engineer arrived within the timeframe indicated
The blockage was successfully cleared

Areas of concern:

Communication and customer service: The engineer appeared rushed throughout the visit. There was no explanation of the work carried out, what caused the blockage, or any preventive advice.
Payment process: I was asked to provide credit card details over the phone to your HQ, rather than using a card reader. This raised security concerns, as sharing card details by phone is generally considered unsafe.
Service expectations: Based on previous experiences with Dynorod,

I expected:

An explanation of the work done
Information about your standard 3-month guarantee (where repeat blockages are covered free of charge)
A more thorough service given the £190 fee

Overall professionalism: The entire visit lasted approximately 5 minutes with minimal interaction, which felt inconsistent with the premium price point.

What I'd like to see:
Better customer service training for engineers, including clear communication about work carried out and standard service guarantees.

Excellent service -a courteous and efficient team from the initial phone call to successful completion of the job. The problem did not present clearly on the CCTV, but the young professional's structured approach rechecked and solved the issue effectively.

Amazing service. Sorted out major root issue in drains within 2 hours of me calling it in

Very quick response and then very thorough and efficient service. Thank you.

Excellent service, very friendly staff. I fully advise.

Dyno were efficient and speedy. From first contact to house-call just a couple of hours. Engineer Luke was both intelligent and charming. Sorted the blockage in less than half-an-hour. Really first-class service.

Extremely impressed with service from Dyno-Rod.
Very helpful telephone service and appointment within 24 hrs of call.
The young lad who came to sort the issue in our home was outstanding. Extremely polite, helpful and a pleasure to deal with.
I would really recommend Dyno-Rod for anyone with issues with drains.

Had a domestic drain CCTV survey carried out . Both the office staff and engineer that came out were very polite and efficient in this process . Have to wait on the full report by them with costings to follow

Really responsive and drains unblocked within 5 mins. Even shown the fatberg that caused the issue.

We had a backed up sewer. The service was quick, the engineer arrived within an hour and was done within half an hour. He had a look with his camera down the drain and all was clear. We were very relieved. Thanks

Great booking process, great communication and great service. Second time we’ve used Dynorod and wouldn’t go anywhere else!

Our main drain was blocked so we called and spoke to a lovely lady that took our details and told us an engineer would call us within the hour as it was an emergency. After 15 minutes, Dan N called and said he was 20 minutes away. He was a great chap, very experienced and fixed our drain so quickly .. we’re so impressed with the service and am so thankful to them.

I had water coming up from the manhole which was situated in the conservatory, Luke was designated the job and kept me updated on his journey to me. On arrival introduced himself, very polite and professional explained what he needed ie water supply and cracked on and got the job done. He is a great ambassador for your company. Thank you Luke.

The main drain was blocked, so I booked an appointment online. They called back within 10 minutes, and the engineer, Tom, arrived in just 2 hours. Tom was very patient, professional, and responsible. At first, the blockage was hard to locate, and I thought we might have to give up, but he opened three main access points and finally found and cleared the blockage completely. Really reliable service — I would definitely recommend them!

Great service, did a really thorough job for fixed reasonable price.

Chap who came to fix the problem found it quickly & made good the issue. Just found the price a bit expensive as he was only at the house for 30 mins & if I'd of known where it was, could of done it myself & saved £190.

Fast response - on site same morning. Problem swiftly dealt with by knowledgeable staff with professional equipment.

Contacted shortly after lunch re external drains blockage. Dyno promptly responded to query maintained periodic contact to advise on timing issue resolved within three hours from raising.

Excellent service was thorough and very informative polite and respectful ….A+++++++ will choose Dyno rod again for definite!!