Dyno-Rod - Central London Arvostelua 

I am beyond distressed with the service from Dyno-Rod. For the past four days, I’ve had a persistent fresh water leak behind the toilet, and four different engineers have come to my property, all refusing to do the job for various reasons. Despite this being an emergency, the leak continues, and I’m left feeling completely vulnerable.

One particular engineer was problematic from the start. He refused to fix the issue, claiming it wasn’t worth his time as it was an emergency job that only paid £30. He also falsely stated that the pipe was attached to a major system, which wasn’t true, and that he didn’t have enough time to take everything apart to fix it. He was clearly angry as soon as he saw the work required and then falsely claimed that I shouted directly in his face—despite the fact that I’m 5 feet tall and he’s over 6 feet 4. This never happened. The Engineer even invited me to make a complaint to his manager insinuating nothing would come if it. He left angrily, talking to himself as he stormed out, and then went on to fabricate a report against me.

He also refused to turn off the stopcock, claiming it was seized. However, building maintenance resolved that in under three minutes with basic tools, proving that his claims were false. I’ve even supplied pictures of the pipework and stopcock to prove this. Despite this evidence, the false report remains, and every engineer who visits now references it, arriving at my home already biased and dismissive of my explanations. It’s a male dominated job and it’s highly stressful dealing with this each and every time.

This has been highly distressing, leaving me in tears and feeling powerless to challenge the false report. It’s damaging to my character, and I feel like I’m banging my head against a brick wall. No one seems to listen or care about resolving this ongoing issue.

I urgently need this report corrected and for Dyno-Rod to finally address the leak. This situation has caused me so much unnecessary stress. Its just a truly awful experience.

I called out Dynorod to repair a blockage that my regular Plumber had tried to unblock. They also applied their best efforts and admitted that it was a blockage that was further downstream and the Building Plumbers needed to be involved. They then agreed not to charge for their work. They were thoroughly professional in their work and I would have no problem in using Dynorod again.

Hopeless operative sent to help wit drain smell solved nothing suggested nothing that made any sense and left after 10 mins

After delay, team where professional and efficient. All work completed within the hour.

The service was exemplary from the onset. From the logging a call for unblocking our outside garden drain to arrival of the engineers onside things were handled consistently. We were kept informed by text and phone calls, as to the engineers eta.
On arrival the engineers were both professional and quickly resolved the matter. My mother was very pleased .
Thank on a service delivered first time.

Impressed by the technician’s perseverance in opening a manhole that didn’t want to budge. He worked at it, eventually got it open and confirmed that the drain was fine. Peace of mind was good enough for us! Thanks

Martin who solved the pb today was efficient, quick and friendly.
As well as the support team over the phone.
Thanks so much

Frank came today and was great, he had our sink working again in no time!

Not cheap, but able to come the next day, very professional and always do a good job. Recommended as want people I can trust for work on pipes.

Martin was very professional!

Fixed the drain blockage quickly, using a snake.

Great experience as always - fair prices / efficient service. Bathroom sink unblocked in minutes.

Responsive, engaging and quick. Had a blockage and Dyno came to my house on the first day I was available. The guys were very polite and very helpful. Fixed the problem straight away. Very professional, would recommend.

Dan was my engineer and super helpful in sorting out my blocked drain.

Overall my experience with dyno is mixed and I was not satisfied with the prior call out. However dan as a senior engineer was straight on the issue, so I am satisfied with the service.

All good. Excellent communication and positive determination to do the job properly. No hesitation in recommending this team. Very happy. Thank you

In both visits, the team was terrific. In particular, Jaegar worked very hard and had the best attitude trying to resolve the problem.
The only issue is that the mechanical hydrolic lever used in the second visit should be standard on any Dynorod van. It is really quite basic

Excellent courteous and professional service

Extremely unprofessional- arrived without the right equipment and had to argue for time to be taken off billing where engineer couldn’t figure out how to use equipment. Tried to leave me with gutter in a complete state and full of mud . Had to escalate to get them to clean it up would never use again

Excellent customer service. Very friendly and professional engineer who fixed the issue in no time at all. My only reservation is the cost which at £180 is pretty expensive! Although work is guaranteed for 28 days.