Dr. Martens Arvostelua 5 214

Parfait
Livraison rapide
Tres a l’ecoute et tres reactif pour un echange car pointure trop grande
Echange reçu rapidement
Merci a dr martens

Love Dr Marten boots but their quality has definitely got poorer recently. I had my last pair of boots for 8 years before I got some serious cracking, bought the exact same pair and 8 months in they look older than my original pair. Their sales are always worth a look and I love that they do larger sizes in the unisex styles.

I don’t want to even give them one star. Really bad customer service. Don’t buy from them directly as returning faulty products is painful,

Bought a pair of boots. Within an hour of wearing the stitching had come away, sent photos back and explained it was not stitched correctly. The boots were now full price, would not give a refund or allow a return instead offered 10% return.

So bad please think twice before buying from them

Ordered a pair of boots in the sale and yes they did not arrive. Stuck at Gatwick. Contacted customer services and they refunded the money despite me requesting another pair to be sent. Outcome from customer services is I could reorder the boots at the full price with a mega 10% discount. They denied that they could send me another pair as it wasn’t like for like. The only difference was the price. I have been wearing Docs for many years and now feel sadly disappointed. No more new docs.

Fantastic customer service. The person dealing with my issue was Ben R. I couldn’t fault him at all. He was prompt with his replies to my emails and sorted my issue out within a couple of days.

Nicht empfehlenswert! Die bestellten Schuhe wurden schnell geliefert. Leider waren sie beschädigt (dunkle Flecken auf der Oberseite beider Schuhe). Die als Ersatz gelieferten Schuhe waren ebenfalls beschädigt (lange Kratzer auf der Oberseite beider Schuhe). Statt Schuhe zu liefern, die einwandfrei sind, wurde der erneute Umtauschwunsch durch DrMartens in eine Rückabwicklung umgewandelt. Unfassbar ärgerlich und daher nicht empfehlenswert.

De eerste paar schoenen die ik had besteld kreeg een scheur na één keer dragen. Toen ik naar de klantenservice ging mailen, kreeg ik heel snel een nieuwe paar. Verder werd ik in de winkel heel goed geholpen toen ik om advies vroeg voor het verzorgen van de schoenen. Kortom, het was een zeer prettige ervaring en dit zal zeker niet mijn laatste paar Dr. Martens zijn!!

Overall, I think these are good products. Unfortunately had to return a pair of boots, and the size I needed was not in stock. However, this was dealt with quickly and efficiently, and I think their customer service is very good.

Für mich der letzte Laden . Ich habe sie als Geschenk gekauft .
Nur leider haben sie nicht gepasst . So das ich Umgetauscht habe .
Nur leider wurde mir von niemandem mitgeteilt das das Ersarpaar schon geliefert wurde . Dadurch vergingen 7 Tage . Auf Nachfragen reagierte der Kundenservice nicht .

Heute wurde nur gesagt. Ach die Schuhe gingen zurück . Und dann kann man nichts machen. Ich würde versuchen eine Lösung zu finden .
Versand und Kundenservice das aller letzte👎👎👎👎👎

The staff were really friendly and helpful! They helped me sort out my problem better than I could have hoped :)

Fantastic customer service from Chiara and later Angela! Helped me with discount code and reassured me about returning shoes that were oversized.Free returns and no hassle in getting refund.Great work.Thank you ladies!

Un grand merci à Angèle A. pour la prise en charge de mon échange ! J'ai eu un souci de cassure sur une paire de mules et Angèle s'est montré très réactive et a permis à cet échange de se dérouler parfaitement

D'habitude je ne prends pas la peine de noter mais cet échange s'est tellement bien déroulé que je le fais avec plaisir. Ma requête (retour envoyé mais dont le suivi n'apparaît pas) a été prise en charge par Eli. Il m'a expliqué patiemment et de manière très détaillée ce que je devais faire pour faire avancer ma demande et les actions à faire de leur côté. L'échange était fluide et le conseiller patient, agréable et avec de l'humour, haha! Il maîtrise ce qu'il fait ! Merci encore Eli !

Dr Martens a répondu à mon problème avec rapidité et efficacité ! Très bon service après-vente. Je suis très satisfaite

Really disappointed with both my boots and the customer service! Bought a pair of Chelsea boots for work and the leather is splitting across the foot after only 4 months.

I am a teacher (who drives to work) and so my boots have been worn no more than 65 times. I emailed customer service and sent photos and was told that the issue are ‘wear and tear due to usage’. I have always loved my docs and see them as an investment as they usually last so well.

These boots look scruffy and will need to go in the bin. I have had years of wear from other brands (such as Clarkes) and I would’ve expected a much longer lifespan for the money paid and/or a customer service response which attempted to resolve this issue.

Une très bonne expérience avec Eli du service client qui a répondu rapidement à toutes mes demandes ! Merci !

Compré unos zuecos y al poco de usarlos se rompió una de las tiras. Tras contactar con el Servicio de atención al cliente y enviar unas fotos y los zuecos de vuelta,me reponen un nuevo par!! He tenido un servicio de atención excelente y rápido, un 10! Muchas gracias a Marcos. Un saludo cordial

Mes Dr. Martens sont hyper confortables mais au bout de quelques mois les semelles se fissuraient déjà à différents endroits. Je pensais investir dans une marque de qualité... Je suis dégoutée...

Absolute disgraceful customer service! UPS “lost” the shipment and Dr Martens confirmed they would send a replacement pair of these $300 boots I bought for my daughter. Try getting anyone LIVE or HUMAN to speak with —- it is IMPOSSIBLE! I would NEVER order from them again. Still waiting on a resolution for the missing boots… I’m beyond frustrated and just very disgusted with this company.

I ordered a pair of shoes that initially didn’t arrive despite showing as delivered. I contacted customer care and spoke with a lovely advisor named Emmanuel, who sorted this out for me! After some investigation, a new pair of shoes was dispatched, and I now have the shoes and absolutely love them! Whilst it wasn’t my fault I didn’t receive the shoes it also wasn’t theirs so very nice for them to send out a second pair. A very good experience overall, and thank you once again