Drayton by Schneider Electric Arvostelua 

One of the best customer service interactions I have experienced. Telephoned for some technical help, the lady on the other end could not do enough for me, the problem was eventually rectified which I would never have achieved on my own, really first class service.

This company has a uk based help team that are always available to help with any queries you might have. Today I had a radiator smart valve that was not working properly and in less than 10 minutes I had rung their help line got through to a technical adviser and the problem was solved.
Their equipment is first rate and using it makes enormous savings on my household energy bills. Can’t praise them enough.

We have our heating & hot water with Drayton Wiser. I phoned as had a problem reconnecting the system to our new router & it was resolved after 3 phone calls & some very helpful staff, Marie & Ellie, thanks. The phone was answered very quickly every time. Good service, thanks.

John in technical support was very helpful and got me online so I can now operate the heating from my phone app.

After turning on the heating I wanted to post about Drayton’s automatic thermostatic radiator valves.
These are some of the best additions we’ve made to the central heating system, I can’t believe how well they work.
Drayton marketing proclaims, ‘no cold spots’ and thats 100% true.
Our home has never been so warm.
Although to achieve this ALL valves need to be fitted correctly, that is observing the correct Flow & Return on every radiator.
WARNING if you have a plumber fit them don’t let them fob you off with it doesn’t matter, it does.
Fit all the values correctly and you’ll have toasty warm home.

After speaking to Mike and a colleague in Technical my Wiser app is once again fully up to date and fully working. It took no more than 10/15mins to rectify my problem. Thanks to you both for your very helpful advice and guidance. Kind regards Don

Would highly recommend wiser it’s control at your fingertips home or away
Great customer service too .

The past few days ive spoken to wiser on phone site. Ive spoken to a few colleagues, every time I rang wiser, nothing was a problem. Helping me sort my heating back out and automations, what I've not done in years, I've just got say, a really big thank you to the whole company and 100%. Defi recommend this company to everyone and their products.I've had their products now.Over five years , and it's never let me down

I recently purchased a wireless thermostat and receiver but accidentally disposed of the wall mount before installation. Upon contacting Drayton to enquire where I could buy a replacement, I was offered a replacement very swiftly and free of charge. Great aftercare and happy with the product itself.

There was a Drayton digistat in the house when we moved here in 2017. It was an older type that stopped working, so we purchased the latest product. It worked perfectly until recently. That was due to my husband who meddled with the controls and I was unable to reprogram it. I enailed the technical team at Draytons and they were absolutely fantastic - gave me detailed instructions on how to reset it which were easy to follow. I cannot praise them enough. It's a refreshing change in this day and age to receive good service.

Have had several Drayton programmers, at different premises (work and homes). Latest one was not working correctly, so I contacted customer support. They understood quickly what the problem was, and how to fix it. Now working correctly. Very efficient service.

I contacted Drayton regarding a problem, they replied promptly and in a very short time dealt with it and resolved it with ease. Excellent service, just a shame more companies are not like this.
Many thanks to Kaff and much appreciated.
Brian.

Moved into a house with a Wiser thermostat system and couldn’t get it working. Contacted customer service who were just AMAZING. I couple of videos uploaded and a few replies later and I am toasty in my new home.
Would highly recommend based on product and attentive and solutions-based customer service.

I was having trouble with my wiser thermostat so phoned wiser and adviser called Michael answered the phone and helped me set it back up and got it working again can’t thank him enough

I’ve had a wiser single channel wifi hub and room stat for a few years now, recently had an offline moment, probably from powering my wifi down many months ago, getting colder now and no heating. Manual heat button works and fantastic response from wiser helpdesk, usually next day, but very good clear and workable instructions, I’ve found the whole concept is perfect, remote control of heating on phone or tablet and more importantly supports ‘Open Therm’ don’t let anyone install anything that doesn’t support OT, why has the whole industry been forced to add a modulating gas valve when some controllers can’t make it modulate !!, wiser does and it removes the ‘on-off’ effect of switching types and saves gas, great system and great support.

Thanks, the team at Drayton were really helpful and I got the spare part I needed the same day from City Plumbing in Walton.
Thanks so much for your help
Lois

Excellent service. Very prompt response from the customer service team and very helpful.
Would highly recommend this company.

The equipment I required was available for next day collection at Tool Station. It was straightforward to set up. When I had a couple of questions, I rang the helpline which was answered immediately and my query expertly answered and problems resolved by knowledgeable and friendly staff. Great service.

Excellent experience with the technical help team at Drayton. They were easy to contact, and were patient and professional in helping me set up my heating control.

I had a Wiser heating control panel installed about a year ago. It has no annual fee and I can control my heating (and hot water) via my phone from wherever I am, either sat on the sofa or out and about. I have just changed my Internet router so everything needed updating, I made a mistake updating this unit and app and had to call Drayton and it was a pleasure... the phone was answered quickly, by a real human who didn't just repeat instructions, but was so friendly and quickly identified what I had done, guided me through the rest. Wish I had just phoned them straight away.