Draper Tools Arvostelua 1 503

TrustScore 4.5/5 tähteä

4,6

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Great brand and excellent customer services. Receintly had an problem with mh motorcyle tble lift and trough great customer service my problem was resolved immediately and new parts send out. Cant a... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Purchased a endoscope inspection camera which is a great tool which works well with good clear picture. Had a small issue in that I could not fine the charging indicator light, sent an enquiry to tec... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I had a Van Vault lockbox slider where the runners had started losing the ball bearings. Draper support (Gina) was very helpful getting a solution for me. Thanks again for your help.

Yritys on vastannut

Saanut 5/5 tähteä

I was bought a set of metric T-bar Allen keys for Christmas in 2017. I snapped the 3mm off whilst working on my motorcycle recently. Having seen the lifetime guarantee online I contacted Draper direct... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Työkaluvalmistaja
  2. Autonhuoltotarvikkeiden tukkumyynti
  3. Työkalutukku

Yrityksen kirjoittama

For over a century, Draper Tools has been providing customers with exceptional service and quality tools. Established in 1919, by Bert Draper, the company is still proudly family owned and run today. While Draper Tools has evolved and expanded, its dedication to product quality and customer service has remained a constant priority.

Covid-19 Update:

Yrityksen kirjoittama

We’re here to help
As a family business, we’ve always taken seriously the health and safety of our staff, customers and stockists. In these turbulent times, this has never been more important to us. We are striving to do everything we can to continue delivering an excellent service, whilst adhering to all government guidelines.
What we are doing
We are working hard to adapt to the ever-changing situation. We have as many staff as possible working from home who are answering your calls and messages. We have a dedicated team working at our warehouse, observing strict hygiene and social distancing rules to ensure all orders are safely processed.
What to expect
Currently, we are fully operational, and you can expect to find a good supply of Draper products available via our stockists. However, please be aware that we are experiencing a much higher than normal rate of enquiries to our phone lines, our product support team and our social media channels. Our staff are remain firmly committed to providing you with excellent customer service, but due to the huge volume of enquiries, it may take us a little longer to respond to your message. Every enquiry will receive a response and we appreciate your patience and understanding at this difficult time.
How to contact us:
For all product enquiries: www.drapertools.com/product-support Product support helpline: +44 (0) 23 8049 4344 Find a Draper stockist: www.drapertools.com/stockist

Yhteystiedot

4,6

Erinomainen

TrustScore 4.5/5 tähteä

2 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

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Kuinka tämä yritys käyttää Trustpilotia

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Excellent customer service

I bought a product from Draper and needed some help with it so contacted their customer services who were excellent and sorted it out for me. Thank you very much to Fran and Pat who went the extra mile to help me 😀

6. maaliskuuta 2025
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Vastaus yritykseltä Draper Tools

This is great to hear Jonathan, we will pass on your thanks to Fran and Pat. Thank you for the 5 stars!

Saanut 5/5 tähteä

Excellent service

Excellent service, no quibble lifetime warrantee, broken extension bar replaced within days. Thanks Rhys for sorting this out so quickly.

10. maaliskuuta 2025
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Good Morning Steve, Thank you for the 5 star review we will pass your thanks onto Rhys.

Saanut 5/5 tähteä

Rhys was very helpful…

Rhys from customer service was very helpful and patient, he most definitely deserves 5 stars. Thanks again for your help..

4. maaliskuuta 2025
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Good Morning Brian, thank you for the positive review and the 5 stars, we will pass on your thanks to Rhys.

Saanut 5/5 tähteä

Gina went above and beyond to help some…

Gina went above and beyond to help some out and also saved me a small fortune by finding me an odd part that is normally part of an entire assembly. Absolutely blew me away.

3. maaliskuuta 2025
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Vastaus yritykseltä Draper Tools

Good Morning Mikey, thank you for the great review and the 5 stars

Saanut 5/5 tähteä

Great customer service

I was a "non-paying" customer, basically just needing some information about a tool they used to carry.

That was no problem for Gina, in Customer Service. She found the item in a 1983 catalog and sent me a picture of the catalog page.

I appreciate people that are willing to help even when there's nothing in it for them. Thank you Gina!

3. maaliskuuta 2025
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Vastaus yritykseltä Draper Tools

Good Morning David, Thank you for the positive 5 star review, we will pass on your thanks.

Saanut 5/5 tähteä

Draper Expert - Excellent Built Quality / value

Owned various makes including snap-on but Draper Expert is a very high quality tool, works as it should feels good and does just as good a job as any other tool!!!

Been using Draper Expert for many years and not once broken a tool apart from a loose screw in a ratchet, which was repaired immediately without hessitation!

Excellent quality and build and well worth the money!

3. maaliskuuta 2025
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Vastaus yritykseltä Draper Tools

Thanks for letting us know you are impressed with our expert range Jon.
Glad we could assist you with the ratchet issue.
Have a great week.

Saanut 5/5 tähteä

The service level was great and to the…

The service level was great and to the point. You were not a number but an individual customer. Very good indeed! Well done. Also the part I wanted was with me supwr quick.

28. helmikuuta 2025
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Great to hear JIm
Thank you for the five stars and fab review.

Saanut 5/5 tähteä

Faulty Ratchet

Thank you Fran for dealing with my enquiry. Organised a replacement ratchet under warranty. I appreciate your help today!

25. helmikuuta 2025
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Vastaus yritykseltä Draper Tools

Good Morning Naimmul, Thank you for your positive review and the 5 stars, we will pass your thanks on to Fran.

Saanut 5/5 tähteä

Measuring value

I had been trying to get some specs for a certain item and could not physically obtain the dimensions and nobody was helpful enough to supply me with the correct info I needed. So, I decided to get hold of the company that markets the item and after some searching and effort was able to send an email, crudely explaining what I was looking for and within 24 hours the company responded with the item and the measurement per tape measure and sent me the picture displaying the info I needed. Well done to the company DRAPER and their customer service for being so sharp and on the ball. Definitely a company I will be relying on for tools in the future

24. helmikuuta 2025
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Vastaus yritykseltä Draper Tools

Good Morning Leslie,
Thank you for the fantastic review. We pride ourselves on giving a good customer experience. Glad to hear we could help. we will pass your thanks on to the team.

Saanut 5/5 tähteä

OUTSTANDING Customer Service

Outstanding, no quibble, service. I had a single tool (ratchet) from a multi tool set, that I contacted Draper about. Sorted in 5 minutes, and 5 days later had the replacement tool to continue delivering training with; Reiterate, OUTSTANDING Customer Service!

22. tammikuuta 2025
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Vastaus yritykseltä Draper Tools

Thank you Colin, for your positive review and the 5 stars.

Saanut 5/5 tähteä

Exchange of battery charge

I had an issue with the battery charger, so I contacted the customer service and it was exchanged no problem, in a very quick efficient way.
Would recommend Draper tools based on this issue

19. helmikuuta 2025
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Vastaus yritykseltä Draper Tools

Good Morning Nick, thank you for the 5 stars, we are pleased we could help with the issue.

Saanut 5/5 tähteä

Thanks a million Draper tools and a…

Thanks a million Draper tools and a special mention to Gina in customer support who sorted me out with a missing part for my draper generator!! Its is lovely to add a positive review/message for any company that goes above and beyond exceeding customer expectations. Your customer service staff and indeed your high quality products are a perfect match. thank you again. Darach

13. helmikuuta 2025
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Thank you Darach, for the great review and the 5 stars, we will pass your thanks onto Gina.

Saanut 5/5 tähteä

Brilliant Customer Services!

I had clumsily lost a small but important part for my new workbench and Gina, in Customer Services, went out of her way to find a replacement. 5⭐ service without hesitation!

17. helmikuuta 2025
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Vastaus yritykseltä Draper Tools

Thank you Peter for the positive review and the 5 stars.

Saanut 5/5 tähteä

In this day and time it's unusual for…

In this day and time it's unusual for you to find a company that goes that extra extra mile to be helpful and gives you the best customer service, so easy to give Draper Tools 10/10 and remember to put them down to who to go to first 😀.

17. helmikuuta 2025
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Vastaus yritykseltä Draper Tools

Thank you Anthony, for your 5* review.

Saanut 5/5 tähteä

These guys went above and beyond to…

These guys went above and beyond to help me in a very difficult time. Much appreciated Fran particularly 🙂

17. helmikuuta 2025
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Vastaus yritykseltä Draper Tools

Thank you Winifred for the 5* review, we are always happy to help and glad to hear Fran went above and beyond for you.

Saanut 5/5 tähteä

Bunker roller box

Ordered a Bunker roller box after a few emails back and forth to Tim Blake who was incredibly helpful.
Very impressed with the box, delivery, packaging and service on the whole from Bunker/Draper. Definitely recommend.

7. helmikuuta 2025
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

This is great to hear Kenny. Thank you for the 5 stars.
We will pass on your thanks to Tim.

Saanut 5/5 tähteä

Independent Tool supplier via e bay

I purchased a Draper garden cutter from e bay via a tool supplier,when the packet opened a spring became detached, both e bay and the supplier would not assist me. I contacted the customer service department of Draper and there 2 members of staff assisted me with courtesy and professionalism, they sorted my concern out within 24 hours. As a Joiner I have used Draper Tools for many years and I will continue to do so an excellent product back up service and customer staff. Thank you Fran & Gina

5. helmikuuta 2025
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Thank you for the fab review and the stars, we will pass your thanks onto Fran and Gina.

Saanut 5/5 tähteä

Amazing customer service

I had an issue with my tool. The customer service team arranged a replacement to be dispatched the next day. Amazing customer service.

7. helmikuuta 2025
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Vastaus yritykseltä Draper Tools

Thank you for the 5 stars and the great review Scott.

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