Draper Tools Arvostelua 1 503

TrustScore 4.5/5 tähteä

4,6

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Great brand and excellent customer services. Receintly had an problem with mh motorcyle tble lift and trough great customer service my problem was resolved immediately and new parts send out. Cant a... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Purchased a endoscope inspection camera which is a great tool which works well with good clear picture. Had a small issue in that I could not fine the charging indicator light, sent an enquiry to tec... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I had a Van Vault lockbox slider where the runners had started losing the ball bearings. Draper support (Gina) was very helpful getting a solution for me. Thanks again for your help.

Yritys on vastannut

Saanut 5/5 tähteä

I was bought a set of metric T-bar Allen keys for Christmas in 2017. I snapped the 3mm off whilst working on my motorcycle recently. Having seen the lifetime guarantee online I contacted Draper direct... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Työkaluvalmistaja
  2. Autonhuoltotarvikkeiden tukkumyynti
  3. Työkalutukku

Yrityksen kirjoittama

For over a century, Draper Tools has been providing customers with exceptional service and quality tools. Established in 1919, by Bert Draper, the company is still proudly family owned and run today. While Draper Tools has evolved and expanded, its dedication to product quality and customer service has remained a constant priority.

Covid-19 Update:

Yrityksen kirjoittama

We’re here to help
As a family business, we’ve always taken seriously the health and safety of our staff, customers and stockists. In these turbulent times, this has never been more important to us. We are striving to do everything we can to continue delivering an excellent service, whilst adhering to all government guidelines.
What we are doing
We are working hard to adapt to the ever-changing situation. We have as many staff as possible working from home who are answering your calls and messages. We have a dedicated team working at our warehouse, observing strict hygiene and social distancing rules to ensure all orders are safely processed.
What to expect
Currently, we are fully operational, and you can expect to find a good supply of Draper products available via our stockists. However, please be aware that we are experiencing a much higher than normal rate of enquiries to our phone lines, our product support team and our social media channels. Our staff are remain firmly committed to providing you with excellent customer service, but due to the huge volume of enquiries, it may take us a little longer to respond to your message. Every enquiry will receive a response and we appreciate your patience and understanding at this difficult time.
How to contact us:
For all product enquiries: www.drapertools.com/product-support Product support helpline: +44 (0) 23 8049 4344 Find a Draper stockist: www.drapertools.com/stockist

Yhteystiedot

4,6

Erinomainen

TrustScore 4.5/5 tähteä

2 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

bought tools through the Ebay store…

bought tools through the Ebay store unfortunately an incorrect item was sent , but what great service and comunication from Claire was soon rectified in a very professional and swift way .

16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Good Morning Tracy, thank you for your positive 5 star review.

Saanut 5/5 tähteä

Good produce and great customer support

Purchased a endoscope inspection camera which is a great tool which works well with good clear picture. Had a small issue in that I could not fine the charging indicator light, sent an enquiry to technical support and got a prompt reply including a photo of where to find it. Great customer service and a good product.

13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Good Morning, thank you for the positive 5 star review.

Saanut 5/5 tähteä

I had a Van Vault lockbox slider where…

I had a Van Vault lockbox slider where the runners had started losing the ball bearings.

Draper support (Gina) was very helpful getting a solution for me.

Thanks again for your help.

10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Good Morning Tom, Thank you for the positive review and the 5 stars.

Saanut 1/5 tähteä

Lifetime warranty is just a marketing gimmick!

I recently contacted Draper Tools regarding a hand tool I own which is supposedly covered by a lifetime warranty...well guess what, they decided that because I had owned the tool for a certain length of time, it is not covered by the lifetime warranty...make of that what you will.

I have seen your reply and I'm grateful that you have eventually offered to replace the equipment in question...but as it has taken several emails and a negative review to reach this situation, I am politely declining your offer.

9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

We are sorry to hear of your disappointment regarding our response regarding your warranty claim.
While I appreciate that this is frustrating. I can see the matter has been escalated to the manager who has authorised a replacement to be issued and my colleague has emailed you in regard to this.

Saanut 5/5 tähteä

Best customer service

Great brand and excellent customer services. Receintly had an problem with mh motorcyle tble lift and trough great customer service my problem was resolved immediately and new parts send out. Cant ask for anything more.

Thanks Fran for all your help.

1. huhtikuuta 2026
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Good Morning Morney, Thank you for your positive 5 star feedback I'm glad we were able to help and we will pass this onto Fran

Saanut 5/5 tähteä

Faulty compressor brought back to life with great customer servive help

I had bought a secondhand compressor and found it to be faulty and after many consultation with Gina in customer services I was given timely and extremely helpful advice as the compressor need several repalcement parts. The knowledge of the product was exceptional spare parts were accurate and suppliers were provided so that I now have a fully functional compressor. Having dealt with quite a few customer services over the years the team here and in particular Gina were amazing

8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Good Morning, we are pleased to have been able to help. Thank you for the positive feedback and the 5 stars.

Saanut 5/5 tähteä

Amazing generosity

I have utilised these tools enormously with work and the quality is amazing ad to that the companies generosity is out of this world. Can't thank them enough for their donation.

1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Good Morning Alfred, we are pleased to hear we were able to help, thank you for the 5 stars.

Saanut 5/5 tähteä

Fran is amazing

Fran is amazing. Had an issue with a supplied product, reached out and Draper were keen to resolve and resolved things perfectly.

5. maaliskuuta 2026
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Good Morning Wayne, thank you for the 5 star positive review, glad we were able to help.

Saanut 1/5 tähteä

Absolute rubbish tools

I purchased a Draper bandsw model 84714 one of there larger models. I deeply regret buying it as it never cuts straight no matter how much you set it up correctly. Resawing is impossible. The quality is really poor especially the guide bearings ,which it has gone through 2 sets at my own cost. I do not think I will be purchasing any Draper tools in the future.

30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Good Morning John

We are very sorry to hear about the difficulties you’ve encountered and understand your frustration.
Issues such as difficulty maintaining a straight cut and repeated wear of guide bearings are concerning, and we would like to investigate this further for you.
Please contact our customer support team at sales@drapertools.com with your purchase information, and if possible, any photos so we can look into the matter for you.

Saanut 1/5 tähteä

I purchased a Draper lawnmower…

I purchased a Draper lawnmower approximately 2 years ago. The machine recently failed in that the cutting blade stopped rotating. I merely asked Draper for advice on the likely cause and gave a clear description of the fault. By return email, I wasn’t given advice; instead they asked me to post the lawnmower to them and they would send me a quote to repair. Clearly I don’t want to pay more money after bad, especially as by complying to their request, this is likely to lead to an uneconomic repair. Poor service I thought. Have now had to buy a new lawnmower- not Draper !

10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Good Morning Sharon
I’m sorry to hear about your frustration at not receiving the guidance you were hoping for.
Our standard process is to assess machines in person to ensure an accurate diagnosis and avoid the risk of providing incorrect guidance remotely.
I’m sorry we were unable to meet your expectations on this occasion, and I regret that this has led to you choosing an alternative product.

Saanut 5/5 tähteä

Water spray gun

I had a Water Hoze spray gun go faulty and after a few emails Fran at Draper sorted out a replacement-
Spot on service Draper ,Nice one -

26. maaliskuuta 2026
Draper Tools-logo

Vastaus yritykseltä Draper Tools

This is great to hear Matt, glad we could help and we will pass your thanks onto Fran.
Have a great weekend.

Saanut 5/5 tähteä

Outstanding service

The blade on my Draper loppers broke after 10 years of excellent service. As they were a birthday gift 10 years ago, I was keen to get them back in use. I could not find a replacement blade, so I contacted customer services to ask if I could buy them from the company, where Joe was very quick to say he would try to help me. The blade was now obsolete, but as there was one in a customer’s return item, he offered to send it to me free! This is a rare level of service these days and reinforces my view of Draper as an outstanding company. This could not have gone any better.

18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Good Morning, thank you for the 5 star review, we are glad to hear Joe was able to help.

Saanut 5/5 tähteä

Socket set 50 years old

In a few days time I will have had my Draper Socket set for 50 years. It was a birthday present and still as good as new.

15. maaliskuuta 2026
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

This is great to hear Michael, thank you for sharing it! We love hearing about tools that have stood the test of time, and nearly 50 years is amazing. We're glad your Draper socket set is still going strong and hope it continues to serve you well for many more years. Thank you for the 5 star review.

Saanut 5/5 tähteä

From 80 year old duffer

I am an 80 year old duffer who was looking for a spare part for my 30 odd year old bandsaw. James at drapers was so patient and helpful and worked out for me the correct parts excellent service.

24. helmikuuta 2026
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

This is great to hear, thank you for the kind review and the 5 stars.
We will pass your thanks onto James.

Saanut 5/5 tähteä

Gina was so helpful

Gina was so helpful, and went above and beyond my request.

18. helmikuuta 2026
Draper Tools-logo

Vastaus yritykseltä Draper Tools

This is great to hear Lee and thank you for the 5 stars.
We will pass on your thanks to Gina.

Saanut 3/5 tähteä

James was very friendly and helpful but…

James was very friendly and helpful but unfortunately the information given to him from his technical department was incorrect. We searched the internet and finally got details on how to open slide base to allow us to insert screws to fit to top of work base Many wasted hours! Come on Draper improve your instructions and understand not everyone is knowledgeable when it comes to building equipment of this nature

17. helmikuuta 2026
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Good afternoon Joan,
Thank you for your review. We’re pleased to hear that your son was able to assist you. We’re sorry to learn that you found our instructions unhelpful. we appreciate your feedback and it has been shared with our team so we can continue to improve.
Kind regards
Draper Tools.

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