Draper Tools Arvostelua 1 503

TrustScore 4.5/5 tähteä

4,6

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Great brand and excellent customer services. Receintly had an problem with mh motorcyle tble lift and trough great customer service my problem was resolved immediately and new parts send out. Cant a... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Purchased a endoscope inspection camera which is a great tool which works well with good clear picture. Had a small issue in that I could not fine the charging indicator light, sent an enquiry to tec... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I had a Van Vault lockbox slider where the runners had started losing the ball bearings. Draper support (Gina) was very helpful getting a solution for me. Thanks again for your help.

Yritys on vastannut

Saanut 5/5 tähteä

I was bought a set of metric T-bar Allen keys for Christmas in 2017. I snapped the 3mm off whilst working on my motorcycle recently. Having seen the lifetime guarantee online I contacted Draper direct... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Työkaluvalmistaja
  2. Autonhuoltotarvikkeiden tukkumyynti
  3. Työkalutukku

Yrityksen kirjoittama

For over a century, Draper Tools has been providing customers with exceptional service and quality tools. Established in 1919, by Bert Draper, the company is still proudly family owned and run today. While Draper Tools has evolved and expanded, its dedication to product quality and customer service has remained a constant priority.

Covid-19 Update:

Yrityksen kirjoittama

We’re here to help
As a family business, we’ve always taken seriously the health and safety of our staff, customers and stockists. In these turbulent times, this has never been more important to us. We are striving to do everything we can to continue delivering an excellent service, whilst adhering to all government guidelines.
What we are doing
We are working hard to adapt to the ever-changing situation. We have as many staff as possible working from home who are answering your calls and messages. We have a dedicated team working at our warehouse, observing strict hygiene and social distancing rules to ensure all orders are safely processed.
What to expect
Currently, we are fully operational, and you can expect to find a good supply of Draper products available via our stockists. However, please be aware that we are experiencing a much higher than normal rate of enquiries to our phone lines, our product support team and our social media channels. Our staff are remain firmly committed to providing you with excellent customer service, but due to the huge volume of enquiries, it may take us a little longer to respond to your message. Every enquiry will receive a response and we appreciate your patience and understanding at this difficult time.
How to contact us:
For all product enquiries: www.drapertools.com/product-support Product support helpline: +44 (0) 23 8049 4344 Find a Draper stockist: www.drapertools.com/stockist

Yhteystiedot

4,6

Erinomainen

TrustScore 4.5/5 tähteä

2 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Draper best customer service!

Draper simply has the best customer service for a big company. They care about their products and their customers. Shout out to Fran Richardson, she is the epitome of what good customer service should be, a real asset to Draper.

15. toukokuuta 2025
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Great to hear how happy you were with our customer service, and thank you for the 5 stars. We will pass on your thanks to Fran and we hope you have a fab weekend.

Saanut 5/5 tähteä

Draper offers brilliant customer…

Draper offers brilliant customer service. We'd bought a Draper Tree Pruner which stopped working after one day, so I contacted them for help. I'd sent photos along with an explanation and Gina quickly replied. To make a long story short, they're sending us a replacement- which we greatly appreciate!

13. toukokuuta 2025
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Thank you for the fab review Lou, we will pass on your thanks to Gina. Have a great rest of the day.

Saanut 5/5 tähteä

Draper 4 in 1 Petrol Garden Tool, 32.5cc

I'm now using this multi-tool for the second year. Came to start it - put petrol /oil mix in it ( its a 2 stroke ) did the necesary carburettor priming and it went first go. Trimmed my hedge again without a hitch.
As others have observed its not the lightest tool BUT if you spend a bit of time getting the support shoulder belt right its not a problem. Overall I am very, very pleased with this tool .

12. toukokuuta 2025
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Good Morning, thank you very much for the positive 5 star review. We are pleased to hear, you are happy with your petrol garden tool.

Saanut 1/5 tähteä

Draper flat bit broke

Contacted customer services because a draper flat bit broke - not helpful and did not resolve our issue.

9. toukokuuta 2025
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Hi Sukhvinder. Please send your proof of purchase to sales@drapertools.com and we will be able to assist you further.

Saanut 5/5 tähteä

Obsolete ? No problem !

Having lost the ratchet drive for my 20 year old Draper socket set, I contacted Rhys Turner at Customer Service, he sent a detailed and accurate reply asking for measurement and further information, and suggested a 'closest match' replacement for the now obsolete item... The new ratchet drive arrived fits perfectly in the old carry case saving me time, money and hassle.

VERY HAPPY !

1. toukokuuta 2025
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

This is great to hear James. We will pass on your thanks to Rhys and thank you for the 5 stars.

Saanut 5/5 tähteä

Excellent customer services

Contacted customer service regarding a spare part and received and received a very prompt response stating they’d shipped the small connector free of charge and sent a product code for the spare part for future reference. You don’t get better service than that. I dealt with someone called Fran who has been extremely helpful….thank you!

1. toukokuuta 2025
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Good Afternoon and thank you for your positive 5 star review, we will pass your thanks onto Fran.

Saanut 5/5 tähteä

I broke a part of a telescopic window…

I broke a part of a telescopic window cleaner during the weekend. Called on the off chance and spoke to Rhys. Simply wonderful customer service, Replacement part issued without any hassle.

6. toukokuuta 2025
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Thank you for the review and 5 stars. We will pass on your thanks to Rhys. Have a great rest of the day.

Saanut 5/5 tähteä

Five Star Service

I had purchased a 24 litre oil less compressor.
So had a couple of components missing from the packaging, so got in touch with Draper Customer Services and spoke to a Rob Darby, what a professional and friendly guy who instead of sending me back to the whole salers from whom I purchased it from he took it upon himself to sauce the missing components and is getting the items directly sent out to me instead of more wasteful time going around to whole salers for them then waste more time getting in touch with Draper to then send the missing parts he did it in one phone call from me the now a happy customer which in turn gets the parts to me faster, a five star service so far…..

1. toukokuuta 2025
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Thank you for the fab review and the five stars. We will pass on your thanks to Rob. Have a great day.

Saanut 5/5 tähteä

Excellent value for money

Excellent value for money, I have tried many cordless drills and the D20 as outlasted even the expensive DeWalt, I would highly recommend as I have had this for over a year and the battery and drill still perform as good as the day I bought it

2. joulukuuta 2024
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Good Afternoon, thank you for the positive review and the 5 stars.

Saanut 5/5 tähteä

Made every effort to sort out a minor…

Made every effort to sort out a minor problem .very happy thanks. Fran

1. toukokuuta 2025
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Good Morning Frank and thank you for your positive 5 star review. we will pass on your thanks to Fran.

Saanut 5/5 tähteä

i ordered a Draper Planer 7 months ago…

i ordered a Draper Planer 7 months ago from Amazon .Unfortunately due to illness I didn't open the box and it was placed on a shelf. When I opened it recently I found parts were missing from the box, when I contacted Amazon they advised me to contact Draper direct, I did this and advised them of the circumstances, within a few days I received a new planer. this I consider to be excellent customer service. Thank you Draper.

22. huhtikuuta 2025
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Good Morning Gordon, Thank you very much for the positive 5 star review.

Saanut 5/5 tähteä

Speedy and really helpful

Speedy and really helpful reply to my question. I have now sourced the part I needed thanks to their help.

25. huhtikuuta 2025
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Good Morning David, thank you for the review and 5 stars. Have a great day.

Saanut 5/5 tähteä

I brought a Draper product from Amazon…

I brought a Draper product from Amazon which developed a fault. I contacted Draper and they immediately sent out a new replacement.
Excellent customer services.
Mr T Fisher

23. huhtikuuta 2025
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Good Morning Tom, thank you for the positive review we are pleased we were able to assist and thank you for the five stars.

Saanut 5/5 tähteä

I contacted Product information and…

I contacted Product information and Rhys came back to me. Within one hour he had solved the problem. Incredible service.

23. huhtikuuta 2025
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Good Morning Chris, Thank you for the 5 star review. We will pass on your thanks to Rhys.

Saanut 5/5 tähteä

Excellent Customer Service

I contacting Draper as I wanted clarification as to which accessory I needed for one of their products. They responded quickly, and the reply from Rhys in Customer Service was incredibly comprehensive. He was courteous and took time to provide several links for me, not only with details of the part I required, but also with several places to get hold of it. Excellent work. Thanks, Draper, and thanks, Rhys.

23. huhtikuuta 2025
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Good Morning Jonathan, we appreciate the positive review and the 5 stars. We will pass your thanks onto Rhys.

Saanut 5/5 tähteä

Draper expert tools

Rhys was very helpful and provided me with all info requested, good customer service.Thank you

22. huhtikuuta 2025
Oma-aloitteinen arvostelu
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Good Afternoon Daniel, thank you for the 5 star review, we will pass your thanks onto Rhys.

Saanut 5/5 tähteä

Applaud and recognise fantastic customer service

After an initial enquiry regarding a Draper product I bought via Amazon last year, Fran went above and beyond normal customer service and facilitated a perfect resolution, including offering possible solutions.

15. huhtikuuta 2025
Draper Tools-logo

Vastaus yritykseltä Draper Tools

Thank you for the fab review Mark. we will pass on your thanks to Fran and we hope you have a great bank holiday weekend.

Trustpilot-kokemus

Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.

Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.

Lue lisää muunlaisista arvosteluista.

Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.

Tutustu Trustpilotin arviointiprosessiin.

Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.

Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.

Tutustu tarkemmin